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Hilton Garden Inn Sanliurfa

Traveller (102)
Room & Suite (33)
Pool & Beach (10)
Overview
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Karakoyun Mah. 11 Nisan Fuar Cad. No:54 Valilik, Sanliurfa Merkez, Sanliurfa 63100 Turkey See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star accommodation
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Offers from Hilton Garden Inn Sanliurfa
Special Offer:Up to 25%* Off Hotel Sale
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Rooms
Dec. 23Dec. 24
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1 room, 2 adults, 0 children
Standard Room
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Reviews(141)
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101GeordieGirl
Newcastle, United Kingdom
13394
Reviewed 1 week ago
So it takes a two hour flight from Istanbul to get to this historic city near the Syrian Border but this is no backwater. Sanliurfa is probably one of the fastest developing, modern cities in the region and this newly built Hilton monopolises a dominant site there. The staff are friendly, the hotel has a light and airy feel and the rooms contain everything you could want for a business trip.
Sadly only stayed for one day so never really got to sample breakfast or lunch but the check in was very smooth as was departure. I will return.
Thank 101GeordieGirl
Mohaasin I
3518
Reviewed Nov. 4, 2018via mobile
Visited last week with family, checkin bluntly refused to accept the rates of booking.com and insisted to charge only in Lira at own rates.
Services, room, cleaning is so so, not highly recommended hotel.
Thank Mohaasin I
Response from Ahmet Emin O, General Manager at Hilton Garden Inn Sanliurfa
Responded 4 weeks ago
Dear Guest, We would like to thank you for taking the time and trouble to write to us regarding your less than enjoyable experience at Hilton Garden Inn Sanliurfa. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort. We do hope that we will be in a position to Welcome you back at the Hilton Garden Inn Sanliurfa and redeem ourselves. Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention. Kind Regards,
buciIstanbul
istanbul
12977
Reviewed Oct. 9, 2018via mobile
Nice hotel, excellent and clean rooms located next to the Sanliurfa City Museum. Free wifi is good but a little bit slow.
The service is very good and fast. This is more than enough if your purpose of travel is to visit the attractions in and around the city
Thank buciIstanbul
y_lmaz_729
51
Reviewed Sep. 1, 2018via mobile
Very nice and clean hotel with great friendly staff and delicious breakfast. Only a few km’s from downtown old Urfa. Definitely a highly recommended one for visiters and tourists. The price is really worth it!
Thank y_lmaz_729
Dilara Yagmur K
Edinburgh, United Kingdom
3817
Reviewed Aug. 27, 2018via mobile
We stayed here for one night, after reading the bad reviews we decided to give it a shot, as we thought people had been exaggerating.

First impressions of the hotel were great, the avlu is lovely, the rooms are modern and in good size it was simply an average hotel.

We noticed the hotel was severely understaffed, there was only one receptionist, no valet service or bellboys, which we thought was unusual for a Hilton Hotel. Room service is not available after 10pm. These didn't bother us that much tbh.

We went out for dinner and came back to the hotel, only to see a large queue of people waiting for that one receptionist to locate them to their rooms, she looked extremely overwhelmed.

We went to our room, and it was boiling - the aircon had not been working even though we had left it on (left one of the room keys inside too), we waited for another hour or so but it was blowing out room temperature air, so we phoned the reception. The receptionist said they would someone upstairs to check on it, we waited, an hour went by and nobody had come up to our room, we phoned again, they said they couldn't find anyone so the receptionist himself came up to our room. He played around with the aircon and said it would start working in 20-30 minutes.

Half an hour went by and it was warmer than it originally was, we asked for them to change or room which they happily did. BUT THE AIRCON IN OUR NEW ROOM WASN'T WORKING EITHER!! At the point we had lost hope and realised the corridors and common areas of the hotel were also boiling hot (32degrees), they simply didn't even have vents in the bar area or in the corridors.

We sat outside until 2am, came back up to the room and it had gone from 32 to 28 degrees in 2 hours. The receptionist said there was nothing they could do, as a last resort we went to the ice machine, to get buckets of ice, out of the 3 machines on the 3 floors the only one that worked was the first floors.

We had to sprinkle the ice under the duvet and some towels, and sleep on the duvet, this seemed to work fine, we were cool and ready to sleep by 3.30am.

5.30 am in the morning the aircon broke and made the loudest bang I have ever heard, we both ended up waking with only 2 hours of sleep in this hotel.

So... no I don't recommend this hotel at all if you want a good nights sleep, without having to sleep on icecubes all night. This is definitely the worst hotel I have ever stayed in, despite the staff trying their best, which I believe they did, the owners must spend more money on the hotel by employing new people and improving the conditions of the hotel.
2 Thank Dilara Yagmur K
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About
Description
Located at city center and very close to the historical places.Only international Hotel chain in Sanliurfa. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Banquet Room
Concierge
Conference Facilities
Dry Cleaning
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Self-Serve Laundry
Wheelchair Access
Beachfront
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
159
Price range
US$37 - US$77 (Based on Average Rates for a Standard Room)
Location
Turkey > Sanliurfa Province > Sanliurfa
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
159
Price range
US$37 - US$77 (Based on Average Rates for a Standard Room)
Location
Turkey > Sanliurfa Province > Sanliurfa
Photos
Traveller (102)
Room & Suite (33)
Pool & Beach (10)
Dining (9)
Business Centre & Event Rooms (5)
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Questions & Answers
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sindistone
March 1, 2016|
AnswerShow all 4 answers
Response from csant | Reviewed this property |
Sure they can
0
Votes
Jacek S
August 11, 2015|
AnswerShow all 2 answers
Response from Abdurrahman T | Property representative |
Dear Jacek, Kindly be informed that I have left Sanliurfa and moved to Istanbul due to family reason beginning of the year However, I can assure you the city is far from the mass and very secure. Kind regards, Abdurrahman... More
0
Votes
144buecherwurm
February 10, 2015|
Answer
Response from Mustafa B | Property representative |
Dear Dagmar Hub, We are very pleased that you enjoyed your stay. We do value our guests and your feedback is really instrumental in helping us to improve our facilities and identify those areas where we can improve. The... More
1
Vote
Room Tips
"Make sure you spare some time to visit Gobeklitepe"
101GeordieGirl
1 week ago
Read review
"ı will not choose this hotel nor any hotel of this chain."
visitor56
May 13, 2018
Read review
"As with all hotels in Turkey hard to get a room which does not share in the call to prayer broadcast from..."
104williamf
Sep. 19, 2015
Read review
"Check the AC or you may be too hot"
Porsche356WestportMA
Aug. 11, 2015
Read review
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