The owner was arrogant and a bully.He kept hounding me to do things which had already been sorted… threatened me with police ……as I see in other reviews, he seems to do quite a lot. The receptionist was not fit for purpose. The Room totally out dated and unfit to have 2 adults and a child with just 2 single beds. Left after 4 days despite being booked for 7. Poor breakfast…. ….. δεν πειράζει …… everywhere else in Crete had been fantastic🌻 His reply on his own website review insinuated I was taking drugs!!!! I’m a 61 yr old with COPD and do not smoke. I’m out here recovering from long covid and have been Joined with family.!!! Houstoulakis Dimitri - the Hotel Owner seems to be those on another planet!!!🌻🙏🌻
Look at that sparkling pool, which features prominently in all marketing. But ... the pool is dry. Apparently due to Corona health measures, but this doesn‘t seem credible: all other hotels we stayed at in Crete had filled and functioning pools! Note: the empty pool isn‘t covered or enclosed i.e. it‘s a dangerous hole in the ground
Second visit to this property, although the rooms are dated and spartan they are very clean and the friendliness of the staff was great! Looking for a Waldorf-Astoria experience? This ain't it and you're not paying WA prices either, just good value for the money
If you have a pool can you call yourself a RESORT? This place is no RESORT....more like a backpackers hotel. Rooms are small with absolutely no amenities, that is soap, shampoo, hairdryer, tea and coffee facilities, glasses. Small shower facility with shower nozzle holder broken. We were shown our room and had to take the balcony table and chairs from our small room and place them on the balcony. Fridge was not plugged in, no water provided. We came back after dinner at 9.00pm and bar/reception was all locked up. Couldn't even get a cup of tea. I would advise anybody thinking of staying here, think again. There has to be better options.
We are a family of 3 and stayed here for a couple of nights in April. There is free parking and a lovely veranda to sit out on. It is located a short walk out of town, maybe 7 minutes, and surrounded by fields, excellent for birdwatching. Unfortunately, the pool was drained as it was the start of the season and probably considered too cold. The room was adequate, clean and a bit tired but perfectly fine, free safety deposit box, small bathroom, plenty of hot water, and a fridge. It was clean but there were quite a few mosquitoes, so we kept the door closed. A kettle/tea making facilities would be brilliant. We enjoyed our stay. Matala is lovely. This place is good value.
Beware this place is the worst we saw in 2 weeks in Crete. Not only is it a dump that should be condemned but the owners are also very dishonest. We booked the room through Airbnb which shows only 3 bed and 4 bed rooms as the options available. We went for the 3 bed option as we always like to have a bit of extra space. Upon check in they gave us the key for a room with 2 beds, so I wondered off to the reception to explain what I thought was a mix up. Unfortunately they told us that there were no 3 bed rooms available in fact she told us that they do not have any 3 bed rooms, which is untrue. So we had no choice as it was already late and I had just driven 4 hours across the island, we had to accept the room. When I got to the mosquito filled room and tried to have a shower which was not possible as there was no hot water. I checked the internet on other platforms to find that the room that we were given was half the price of what we had paid. We had been completely ripped off. So for the first time ever, we checked out the next day and were confronted by the lady telling us we will not be able to get a refund as we can't prove anything. To top it off she claimed that she knew that I was also a hotelier which is complete rubbish. We stayed in 4 other places in Crete which were far superior to this disgusting little place. Before the lady comes back by saying we knowingly booked the economy package that is totally untrue because they claimed to have '20 A class rooms' (see photo). Anyway we decided to leave Matala straight away which is a shame because it looks like it is a nice place but unfortunately Dimitris left a bitter taste in my mouth.…
We had booked this hotel and unfortunately the flights we had originally booked were cancelled so we had no choice but to rebook. When I emailed and asked if the property could recommend a taxi firm we might use for the transfer I received a rather rude response. Needless to say, I cancelled the booking so cannot comment on the hotel facilities.
It is not luxurious, but the a/c and refrigerator both work and are both quiet. The bathroom is cramped but works. The place is QUIET. Wonderful. Our hostess was friendly and sensibly attentive and the pool was just splendid. And it was exceptional value.
Lovely family run accommodation. Breakfast was good, especially the bread. Nice pool.area which can get busy with not enough sunbeds. Rooms cleaned regularly and are a good size. Problems with checking in as arrived to find our room occupied so had to.use a different room and move next day. Our transfer driver though was very helpful. We asked to keep our room til the evening but unfortunately someone was booked in. We were however offered another room for €30 until we left. It's a shame it wasn't ready until well in the afternoon. Manager and staff were friendly.
We stayed for 4 nights, the family of dimitris resort are amazing, full of good energy and they make you feel at home. The rooms are nice And The swimmingpool is amazing and the view is beautiful. They can also help with a texi from the airport We really recommend.