We had booked this hotel and unfortunately the flights we had originally booked were cancelled so we had no choice but to rebook. When I emailed and asked if the property could recommend a taxi firm we might use for the transfer I received a rather rude response. Needless to say, I cancelled the booking so cannot comment on the hotel facilities.
It is not luxurious, but the a/c and refrigerator both work and are both quiet. The bathroom is cramped but works. The place is QUIET. Wonderful. Our hostess was friendly and sensibly attentive and the pool was just splendid. And it was exceptional value.
Lovely family run accommodation. Breakfast was good, especially the bread. Nice pool.area which can get busy with not enough sunbeds. Rooms cleaned regularly and are a good size. Problems with checking in as arrived to find our room occupied so had to.use a different room and move next day. Our transfer driver though was very helpful. We asked to keep our room til the evening but unfortunately someone was booked in. We were however offered another room for €30 until we left. It's a shame it wasn't ready until well in the afternoon. Manager and staff were friendly.
We stayed for 4 nights, the family of dimitris resort are amazing, full of good energy and they make you feel at home. The rooms are nice And The swimmingpool is amazing and the view is beautiful. They can also help with a texi from the airport We really recommend.
Booked directly using the poor check bookings site. Sent a note to cancel for a partial refund which was ignored for a week (even though all previous communication was instant) was then told that I had to use the check bookings site to cancel - by which time I was too late for a refund -and in any case it was not possible to cancel using the site. Awful communication from the owner who started talking about getting his legal team involved. - not the Cretan hospitality I have been used too for 30 years. So I told this story to a few friends and low and behold a number of others have had the same experience. One friend lost 500 euros because the rooms he booked were not cancellable and he was not allowed to let a friend use the room as it is not allowed. This was for the Matala…