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Grand Mercure Puka Park Resort

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Grand Mercure Puka Park Resort
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688 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Mercure Puka Park Resort
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Showing 631: English reviews
Reviewed 3 weeks ago via mobile

The restaurant is well run, relaxed, new chef, menu has all the food groups, fish, beef, lamb, game and vegetarian. Full wine list,,, the deserts and cheese platter with port. My wife and I enjoy all our dinners there. The bar menu is great for a small lunch after gym, pool or tennis. And after a bike ride in the...

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Helpful?
1Thank Les A
bradleyconder, Front Office Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Les Thank you for choosing to stay at the Puka Park Resort, Grand Mercure and for dining in our Miha Restaurant. It’s great to hear you had a great experience with us. We thank you for your support of our hotel and look forward to welcoming you back in the near future.

Huntingdon, England, United Kingdom
Reviewed 4 weeks ago

Review collected in partnership with Accorhotels.com
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Thank Theresa S
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Reviewed 4 weeks ago via mobile

Excellent accommodation and superb service at Grand Mercure, Pauanui. Restuarant meals of high standard and friendly staff very attentive. Need to be reasonably fit to access the very well appointed apartments. Staff exceptionally helpful and good facilities including mountain bikes and swimming pool. Ken

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Thank Ken L
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Ken Thank you for taking the time to write a review of Puka Park Resort, Grand Mercure. You obviously had a great stay which is all we want for our guests. We hope to welcome you back again soon Ken. safe travels

Perth, Australia
Reviewed 4 weeks ago

The resort was great, the room a good size, spotlessly clean, good bathroom and had some basic self catering facilities. The staff were fantastic, going above and beyond to help us in a sticky situation when we were rained in and couldn't access an ATM (note there are no ATMs in the town and if you are an international traveller...

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Thank Megsy72
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Megsy Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room servicing. Interval international is a partner program of our Accor Vacation Club and as such we...

Paris, France
Reviewed 4 weeks ago via mobile

Yes the area is wonderful and the room was very nice, but... 1. The room smelled like it had not been open for a long period and corners were full of spider webs (even the 2nd night even if cleaning employees were supposed to do their jobs...) 2. In 2017, it is just unacceptable to pay extra charges for wifi...

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Thank JeremyLab
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Jeremy Thank you for taking the time to tell us about your experience at the Grand Mercure Puka Park Resort. I am sorry that your experience did not meet your expectations. As you will see by the large amount of amazing reviews we have from our fantastic guests this is a very unusual review to receive for Puka Park....

Canberra, Australia
Reviewed 24 March 2017

As Accor vacation club members my wife and I had very enjoyable and relaxing week at Puka Park. Everything is as advertised. We occupied a complete chalet (42/43) set on a slope, up and in amongst the large trees and tree ferns with filtered sunlight coming down onto the north facing balconies, and our large. Everything you would expect of...

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Thank 65Graham65
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Graham Thank you for writing a great review of your experience at Puka Park Resort, Grand Mercure. Its good to know you found some activities in the area enjoyable. Its always a pleasure to host Accor Vacation Club members at Puka Park, We are pleased we lived up to your expectations and cant wait to welcome you back! See...

Whitianga, New Zealand
Reviewed 22 March 2017

we went there for my husbands birthday and our wedding anniversary we were made to feel special the food is amazing the staff are friendly and helpful the surroundings stunning highly recomend it you want to spoil yourselves for awhile, the rooms are just amazing you could spend all day there and still feel special

Review collected in partnership with this hotel
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Thank lorraine c
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Lorraine Thank you for picking Grand Mercure Puka Park to celebrate both of your special days this year. We are thrilled you loved the amazing natural surroundings and chalets! We hope we see you again soon for another special occasion!

Sydney, Australia
Reviewed 22 March 2017

Lovely place to stay. Chalets were more than we expected set in lovely bush surroundings and very private. Staff couldn't have been more helpful and friendly. Food very enjoyable. Would definitely stay again.

Review collected in partnership with this hotel
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Thank lozchez
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Lozchez Thank you for taking the time to write a review of Puka Park Resort, Grand Mercure. Its great to hear we exceeded your expectation with the beautiful rooms and the staff were helpful See you on your next holiday!

Charlotte, North Carolina, USA
Reviewed 22 March 2017

I only had one night here and wished I had longer.. The rooms are built in the woods is separate building to really give the log cabin feel.. But, don't be fooled, the rooms are well appointed - mine had a full kitchen, full laundry and sitting/great room.. As a weary traveler, I was greeted warmly by Lauren (I think)...

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Thank bas0921
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Bas0921 What a great review! I'm sure the TripAdvisor community will get some great incites to the property from your comments. Hearing we have great staff is the best compliment I can receive as a general manager, thank you and rest assure I will pass the comments along to Lauren. We hope you come back to visit us and...

Sydney Australia
Reviewed 21 March 2017

We enjoyed our stay in a lovely part of the world. The hotel for once, fits into the environment instead of boasting about its size and concrete. We were happy with our accommodation except the couch in the sitting area was not the most comfortable (it converted into a bed) and thought that housekeeping needed improving eg the TV was...

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Thank 448Miles36
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi 448Miles36 Thanks for sharing your experience with us. At Grand Mercure Puka Park, We pride ourselves on providing genuine service and those little extra touches that make a stay memorable I'm very sorry you experienced issue with the TV in your room but i'm thrilled that the team was able to address the issue quickly for you. Its a...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Puka Park Resort is located at Pauanui Beach on the Coromandel Peninsula, 2 hours drive south east of Auckland. This luxurious, secluded hideaway features 48 chalets set in 10 hectares of native bushland, an award winning restaurant, guest lounge and sun decks with views overlooking Pauanui and the Pacific Ocean. Facilities include a tennis court, swimming pool and the nearby beach has 3km of golden sand and renowned for surfing. There are many bush tracks to explore and array of activities in the Coromandel region. A ferry service operates to nearby Tairua, home to cafes and art galleries. ... more   less 

Additional Information about Grand Mercure Puka Park Resort

Address: Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
Region: New Zealand > North Island > Waikato Region > Coromandel Peninsula > Pauanui
Price Range: $164 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Puka Park Resort 4.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Grand Mercure Puka Park Hotel Pauanui
Grand Mercure Puka Park Resort Pauanui, New Zealand
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Puka Park Resort staff and other travellers.
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Questions? Get answers from Grand Mercure Puka Park Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a low room if you have mobility issues”
Carlydria, 20 Apr 2017 | Read review
“If you want to walk to your chalet as opposed to using the golf cart vehicle, I suggest you ask for a chalet lower down the hill.”
DoveSydney_Australia, 7 Apr 2017 | Read review
“Book a room close to the main building”
RestaurantCriticNYC, 5 Apr 2017 | Read review
“Our chalet 42/43 close to main building not far up the hill. other chalets are further up, staff golf buggy transports your luggage”
65Graham65, 24 Mar 2017 | Read review
“Get one near the resturant as some of the hills are quite step to climb if you are not fit, they will come and get you in there golf carts and drop you back to the room as well so no problem the chef there has to one of the best ever as the food was amazing”
, 22 Mar 2017 | Read review
5 of 5