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Grand Mercure Puka Park Resort

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Grand Mercure Puka Park Resort
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688 Reviews from our TripAdvisor Community

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Showing 631: English reviews
Reviewed 22 September 2014

This the best place to be if you want to be away from the hustle and bustle. We booked in a Rimu Suite for two nights over a wet weekend and what a great get away. We were in Chalet 49, which had our own private balcony looking right into the bushes. We didn't have a great view of anything...

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Helpful?
2Thank ClaudiaJHunt
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Hi ClaudiaJHunt, Thank you for taking the time to post feedback after your recent stay at Grand Mercure Puka Park Resort. It's great to hear that you had such an enjoyable stay. It really is a beautiful, tranquil location, which is perfect for a quite getaway at any time. With such a great location, and fantastic, newly-refurbished apartments overlooking the...

Reviewed 28 August 2014

The chalets were very nice and luxurious, we had 28 and 29. The only negative was the accessibility. We had to park in the car park and walk uphill to our chalet. This wasn't a comfortable walk at all and became very annoying, very quickly. Despite being advised we must park in the car park, not all guests followed these...

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Helpful?
Thank Nicole S
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Nicole S, Thank you for taking the time to provide your feedback. It's great to hear you enjoyed your time at Grand Mercure Puka Park Resort. It is certainly a unique property, and after our recent refurbishments, the chalets now have a very luxurious feel, which we are glad you enjoyed. To accommodate the amazing views from the property,...

Bracknell, United Kingdom
Reviewed 25 August 2014

My wife and I stayed for two nights at the Puka Park resort recently whilst on honeymoon in New Zealand. We stayed in one of the log cabins which we found extremely luxurious and felt so close to the rainforest and the wildlife outside - it was an awesome experience. Similarly excellent was the quality of the restaurant, where we...

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Helpful?
1Thank David D
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear David D, We are pleased that you had an "awesome experience" in your luxurious accommodation set amongst the rainforest & wildlife outside, and thank you for taking the time to post your review on Grand Mercure Puka Park Resort. It's great that you found the staff friendly and welcoming. We look forward to hosting you again.

Russell, New Zealand
Reviewed 19 August 2014

We bought GRAB ONE vouchers to spend 4 days here for my husband's birthday....what a good decision. The chalets have been recently up-graded and are delightful. B/fast is quite like normal hotel fare, but better quality, loads of choice, extended times and on sunny mornings it is lovely to sit outside amongst the trees and listen to the birds. Dinner...

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Helpful?
Thank Hopeave
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Hopeave, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort. It's fantastic that you enjoyed your stay for your husband's birthday and appreciated the refurbished chalets, the unrushed breakfasts in the sun, and the beautiful scenery. We look forward to your return visit.

Brisbane
Reviewed 26 July 2014

I was pleasantly surprised by the luxury appointments in the room/suite provided. We had a lovely dinner, the only difficulty was the walk from the room to the complex, however it am sure they would arrange transport if needed. Similarly, moving luggage to the room and distance to parking was an issue.

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Thank fdKen
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear fdKen, We are pleased that you enjoyed the luxury appointments in your room, and the lovely dinner, and thank you for taking the time to post your review. Due to it's location, it can be difficult to walk around, but our staff can always assist guests with the golf buggy. We look forward to welcoming you back.

Reviewed 24 July 2014 via mobile

Loved this place and all it's character. Staff are very helpful, the room we had was warm, well appointed and felt very comfortable and the food is sensational, both dinner and breakfast. Some fittings are a bit outdated e.g the spa which is pretty underwhelming but overall I do recommend a getaway here!

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Thank Mountlocal
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear mountlocal, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort. It seems you really loved the unique character of the property, together with the well appointed accommodation and sensational food. We would love to host you again.

Auckland Region, New Zealand
Reviewed 16 July 2014

We spent 2 nights for a break away. The staff were exceptional - so accommodating to everything we needed, We ate in the restaurant both nights and the food was top quality. The room was very modern, the bed was really comfortable and it was all so quiet up amongst the surrounding bush. We would highly recommend Puka Park to...

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Thank 13Colin
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear 13Colin, WOW, Thank you so much for posting your fantastic review on Grand Mercure Puka Park Resort. We are so pleased that you found our staff so accommodating for everything you needed, and consider the food in the restaurant top quality. We would love to be able to host you again and look forward to your return.

Byron Bay, Australia
Reviewed 13 July 2014

Great rooms, and lovely dinners it was a great place to stay and recommended it to all, but for people with walking issues there were a lot of steep stair and was a hassle for some family members. But defiantly worth it in the end. Me and my family are all ready planning our next trip to Puka Park.

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Thank henderson1966
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear henderson1966, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort. We are glad that you enjoyed the rooms and the dinners at the property and we look forward to welcoming you back soon.

Auckland, New Zealand
Reviewed 11 July 2014

Nicely laid out chalets amongst the trees. Our room (9) had been renovated so nice bathroom, underfloor heating in the bathroom which was nice, big bed etc. We booked for 3 people but they had only made the one bed and still only had glasses and cups for 2 people. No microwave in the room, only tea and coffee facilities....

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Thank Toni J
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Toni J, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort. We are pleased that you enjoyed your renovated chalet amongst the trees and listening to the birds singing. It's a pity it rained during your stay but hope you can return again soon.

Auckland Region, New Zealand
Reviewed 9 July 2014

POSITIVES: The food in the restaurant was 9.5/10. Awesome! The chalet warm modern and cosy though water pressure for shower was average. Bed and duvets sooo comfortable. Thumbs up NEGATIVES The hotel needs a revamp. Hotel tired but still clean and comfortable. Fire in lounge too small and puny for the size of the room. a bit pathetic looking. No...

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Helpful?
Thank ChrisBennetthjc335
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear ChrisBennetthjc335, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort and for providing the feedback on the property and the facilities. These have been forwarded to management for consideration during the current refurbishment program of the common areas. We hope to host you again after completion of our refurbishment.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Puka Park Resort is located at Pauanui Beach on the Coromandel Peninsula, 2 hours drive south east of Auckland. This luxurious, secluded hideaway features 48 chalets set in 10 hectares of native bushland, an award winning restaurant, guest lounge and sun decks with views overlooking Pauanui and the Pacific Ocean. Facilities include a tennis court, swimming pool and the nearby beach has 3km of golden sand and renowned for surfing. There are many bush tracks to explore and array of activities in the Coromandel region. A ferry service operates to nearby Tairua, home to cafes and art galleries. ... more   less 

Additional Information about Grand Mercure Puka Park Resort

Address: Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
Region: New Zealand > North Island > Waikato Region > Coromandel Peninsula > Pauanui
Price Range: $164 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Puka Park Resort 4.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Grand Mercure Puka Park Hotel Pauanui
Grand Mercure Puka Park Resort Pauanui, New Zealand
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Puka Park Resort staff and other travellers.
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Questions? Get answers from Grand Mercure Puka Park Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a low room if you have mobility issues”
Carlydria, 20 Apr 2017 | Read review
“If you want to walk to your chalet as opposed to using the golf cart vehicle, I suggest you ask for a chalet lower down the hill.”
DoveSydney_Australia, 7 Apr 2017 | Read review
“Book a room close to the main building”
RestaurantCriticNYC, 5 Apr 2017 | Read review
“Our chalet 42/43 close to main building not far up the hill. other chalets are further up, staff golf buggy transports your luggage”
65Graham65, 24 Mar 2017 | Read review
“Get one near the resturant as some of the hills are quite step to climb if you are not fit, they will come and get you in there golf carts and drop you back to the room as well so no problem the chef there has to one of the best ever as the food was amazing”
, 22 Mar 2017 | Read review
5 of 5