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Mantra Sierra Grand

1,168 reviews
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Traveller (295)
Room & Suite (202)
Pool & Beach (26)
Overview
  • Excellent35%
  • Very good38%
  • Average16%
  • Poor7%
  • Terrible4%
Travellers talk about
“pacific fair”(124 reviews)
“great location”(178 reviews)
“across the road”(84 reviews)
Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
4.5 Star Hotel
All hotel details
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,168)Write a Review
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Traveller rating
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427
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410
427
186
87
54
Show reviews that mention
All reviewspacific fairgreat locationacross the roadthe gold coastbedroom apartmentoutdoor poolfamily holidaymain bathroomroad noiseocean viewsub penthousesteam roomshort walkshopping centregreat facilitiescar parkamazing views
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11 - 15 of 1,164 reviews
Reviewed 2 weeks ago

Satisfied and happy with all services and amenities. Staff were friendly and accommodating with all requests. Housekeeping and maintenance staff were friendly and accommodating. We used all the facilities available.More

Review collected in partnership with this hotel
Thank anastasiose2018
Response from Timur M, Front Office Manager at Mantra Sierra GrandResponded 1 week ago

Dear anastasiose2018, Thank you for your comments. It is great to know our teams' hard work didn't go unnoticed. I am pleased to read we exceeded your expectations and that you you enjoyed your time with us. We look forward to serve you again. Kind...More

Reviewed 2 weeks ago

I have stayed here three times now and will continue to return so long as it remains to be affordable. Staff were polite and courteous and facilities were great. Rooms were clean and spacious . Well done to all involved .More

Review collected in partnership with this hotel
Thank HQMAN74
Response from Timur M, Front Office Manager at Mantra Sierra GrandResponded 1 week ago

Dear HQMAN74, Thank you for your kind words and that you took your time to share your experience with us. I am pleased to read we have been able to accommodate you at our beautiful Mantra Sierra Grand over the years. I personally believe this...More

Reviewed 2 weeks ago

I have sent emails through regarding my family’s stay. I have had a reply and have asked fir it to be escalated as the room was not what we had paid for. We had expected a much better room going off the pictures

Review collected in partnership with this hotel
1  Thank robertwC2332KO
Reviewed 2 weeks ago

We stayed in 2 bedroom ocean view room, rooms were spacious, modern and clean. Our room had 1 king, 2 singles and also a fold out couch. Our room was quite light in the morning as we were facing the sun rise, but didn't bother...More

Review collected in partnership with this hotel
1  Thank Megan K
Response from Timur M, Front Office Manager at Mantra Sierra GrandResponded 2 weeks ago

Dear Megan K, Thank you for taking your time to share your experience. I am pleased to read you had a great vacation and we were able to accommodate you and your family at our beautiful Mantra Sierra Grand. I am also glad to know...More

Reviewed 2 weeks ago

The staff were super friendly, very welcoming and hospitable. But we weren't too happy about the room. No service of room (we stayed 7 nights). Kitchen equipment was bare minimum (no tongs, one small ball). Lounge was old and worn out. Mattress would make noises,...More

Review collected in partnership with this hotel
Thank Steven S
Response from Timur M, Front Office Manager at Mantra Sierra GrandResponded 2 weeks ago

Dear Steven S, First of all I would like to thank you for your kind words about our staff and I can not wait to share your positive comments with our team. I also would like to thank you for your constructive feedback, helping us...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Hotel Amenities
Free Parking
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Business Centre with Internet Access
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Restaurant
Spa
Hot Tub
Details
Price range
US$118 - US$330 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$118 - US$330 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (295)
Room & Suite (202)
Pool & Beach (26)
Dining (15)
Questions & Answers
Ask a question
sparklysunshine72
1 August 2017|
AnswerShow all 3 answers
Response from mark69davis | Reviewed this property |
We actually received free wi fi for our week , so I really am not sure .sorry
1
Vote
Jessk1981
30 June 2017|
Answer
Response from MANTRAashlee | Property representative |
Dear Jessk1981, Firstly I would like to apologize for the lateness of my reply. I am pleased to inform you that the indoor pool is fully operational. If you have any further questions please don't hesitate to let us... More
0
Votes
alysiacameron1
9 March 2017|
Answer
Response from MANTRAashlee | Property representative |
Hello, We can certainly arrange a porta cot for you. As we source them from an external hire company there is an additional $10 per night charge for the use of these. Please contact the hotel directly to arrange if you would... More
0
Votes
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123
Room Tips
"Don't get room 2802"
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"Our 1 bedroom was great"
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"One bedroom apartments do not have beach view, two and three bedroom apartments have beach view"
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"check the inside of blankets, sheets and pillows carefully.."
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