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Paid almost $300 for a one night stay. Arrived Saturday midday and office closed but was advised key would be in safe. No problem there. Upon exiting lift on level 5 we were greeted with a stale odour. Our unit was in desperate need of...More
Thank Sue R
Response from SanMateoGC, Front Office Manager at San Mateo Apartments Gold CoastResponded 18 August 2016
Hi Susan, we are sorry to read both reviews you have left in the last few days. However we did apologise at the time with regards to your comments on the condition of the unit, and explained that it was about to be totally refurbished,...More
Stayed here for one night (thank goodness) the room was very dated and run down . The bed needed to be replaced as it was hard and sagged down with no ensemble. The manager when asked about the condition of the room just commented that...More
Response from SanMateoGC, Front Office Manager at San Mateo Apartments Gold CoastResponded 13 October 2016
Good morning, we are disappointed you have not found your stay with us satisfactory. We always take negative comments very seriously. We have had quite a number of units refurbished and repainted in the building and they are looking great! This can be a bit...More
This is my second family visit to this hotel. (I stayed there in October/November 2015). It's a nice, budget priced hotel in a good location.
We asked for the same room on the 5th floor (Room 514 I think?) because of the nice views. On...More
Thank Graeme S
Response from SanMateoGC, Front Office Manager at San Mateo Apartments Gold CoastResponded 9 June 2016
Hi Graeme, thanks for taking the time to do a review for us, we really appreciate it! We are thrilled to hear you enjoyed yet another stay with us! We always endeavour to go out of our way for our guests and particularly our return...More
Booked this place last minute and payed around 180 per night, low season. I was not expecting 5 starts but the place was so disgusting I couldn't stay there another night (2 in total). As soon as we opened the door at 10pm (hot night...More
Thank M B
Response from SanMateoGC, Front Office Manager at San Mateo Apartments Gold CoastResponded 14 February 2016
Good morning, we are extremely disappointed to read your review, and dismayed to hear you didn't enjoy your stay with us. We take all reviews very seriously. We are pleased to inform you that we are in the process of updating apartments here at San...More
Great value for money
Clean and spacious
Free car park
Great sea view
I'm a bit stuck on what else to say the only reason it hasn't got five stars is because the wifi was very expensive.apart from that it is pretty much...More
Thank Corey b
Response from SanMateoGC, Front Office Manager at San Mateo Apartments Gold CoastResponded 10 December 2015
Hi Corey, thank you for doing a review for us here at San Mateo on Broadbeach! We really appreciate it! We are pleased you enjoyed your stay with us and found most things to your satisfaction. Please contact us in the future if we can...More
US$90 - US$187 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
San Mateo Apartments Gold Coast Broadbeach, Australia