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Turtle Beach Resort

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$201*
US$164*
Great Deal
US$166*
US$201*
US$164*
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Turtle Beach Resort
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1,089 Reviews from our TripAdvisor Community

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Showing 1,087: English reviews
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Hamilton, New Zealand
Reviewed 2 days ago NEW

This resort is great for families with small children. I wouldn't recommend it if your child is over 10, seemed to be mostly babies/toddlers. We had a 1 bedroom apartment by stairwell 2 and on the second level (side note, there are no elevators). Nice and tidy & clean. When you're on the balcony there is an area of trees...

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Helpful?
Thank Demaia
Reviewed 4 days ago NEWvia mobile

Great tree filled resort, didn't feel crowded. Food (takeaway) from the Deck was great with Gluten friendly options & fair prices & quick. Bus, beach, cafes all nearby. Great pools for kids. Tvs, full kitchen & laundry in our spacious 2 bedroom 2 bathroom apartment. Nothing flash but certainly useful for young families. Only complaint I have was they insist...

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Helpful?
Thank Essie T
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

Thank you Essie for your review. We appreciate your kind words and will pass on your comments regarding the portacot hire. Kind regards Melanie Reid

Adelaide, Australia
Reviewed 5 days ago NEWvia mobile

We had the pleasure of staying at the resort after winning a competition. The stay of 5 nights had us enjoying the facilities, pools/spa/sauna/Splash zone and the restaurant. The resort was centrally located to major shopping, beautiful beaches and an easy drive to the theme parks and Brisbane. Our accommodation was exceptional with a fully equipped room with ensure off...

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Helpful?
Thank Chris and Bek H
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

What a lucky family hare are. Its great to hear you has such a lovely stay and appreciate your recommendations. Kind regards Melanie Reid

Reviewed 1 week ago via mobile

The resort itself was awesome , great facility's, lots of fun for the kids, restaurant was really good, and didn't take long to get food, , the staff were friendly, everything was great EXCEPT our room was awful! First of all we didn't have any blankets for the bed which was super uncomfortable, our room had mould all up the...

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Helpful?
Thank Ross S
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

Dear Ross, We appreciate you bringing these items to our attention. If you have a moment to email additional details such as the room you stayed in or the name your booking was made under so that we can follow this up, it would be appreciated. Please email reviews@turtlebeach.com.au. We would love to be able to check this room for...

Papakura, Auckland, New Zealand
Reviewed 1 week ago

We recently spent a week at Turtle beach in room 3061. Very comfortable, clean and a well equiped kitchen and other facilities, with good parking underneath and handy to supermarkets and other attractions. We had two meals at the Restaurant but could only describe them as very average. Being an older couple we were a bit concerned when booking about...

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Helpful?
Thank bobrose2014
Sydney, New South Wales, Australia
Reviewed 1 week ago via mobile

Stayed for a week on May second time we have been to the resort. This time we brought another 4 families to stay at the same time. We were disappointed this stay for a few reasons: room cleanliness was terrible (old piece of toast under the bed from a previous stay), Resort menu does not have any vegetables to order...

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2Thank Andrew M
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

Dear Andrew I would like to be able to follow up on your comments so please feel free to email me at reviews@turtlebeach.com.au. Thank you Melanie Reid

Auckland
Reviewed 1 week ago

I booked a Superior Room rather than the cheaper Apartment to get a better standard of room, but instead we got a dark and gloomy 'basement' room which needed the lights on all day. We had to go outside of the building just to see what the weather was. Furniture was torn and worn, huge closet but so full of...

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Helpful?
Thank Dzire
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

Dear Dzire Thank you for your review. As I am unsure of the room in which you stayed, it is difficult for me to comment regarding the particular features of the apartment. However, I can assure you that the all of our Superior Apartments meet certain standards and we are constantly looking at our rooms to ensure they meet these...

Sunbury, Australia
Reviewed 2 weeks ago via mobile

Great place for children. Food is fantastic and very reasonably priced. Lots of Healthy options and not run of the mill selections. I had a reiki reading and was more than happy Very accurate and helpful. Will come back again

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Helpful?
Thank denisepol
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

Thank you so much for your review, we look forward to seeing you all again. Kind regards Melanie Reid

Turners Beach, Australia
Reviewed 2 weeks ago

This resort is fantastic for families. Lovely rooms, great surroundings and hours of entertainment for the kids with the many different swimming pools, Splash Zone, tennis court and mini golf. The cafe is nice with kid friendly food. All the staff we came across - cleaners, reception, and security were friendly and helpful. We absolutely loved our stay here and...

Review collected in partnership with this hotel
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Helpful?
Thank lexyandbelly
Melanie R, on behalf of the Resort at Turtle Beach Resort, responded to this review

A double thumbs up!! Thanks so much and see you again soon. Kind regards Melanie Reid

Reviewed 2 weeks ago

Had so much fun at turtle beach, good value and rooms have been everything you need, can't wait to come back! Much better than the other place to stay for kids in surfers, my tip would be to hire a car so it's easier to get about

Review collected in partnership with this hotel
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Helpful?
Thank Z2782COkathryn
Melanie R, On behalf of the Resort at Turtle Beach Resort, responded to this review

Great tip on the car hire, especially if you plan to travel around the coast, as we are in an easily accessed position and provide complimentary underground security parking for all rooms. See you soon and thank you for your review. Kind regards Melanie Reid

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Turtle Beach Resort provides premier family accommodation set in a sub-tropical oasis just 300 metres to the beach. Truly a relaxing holiday home, the resort offers spacious one, two and three bedroom fully self contained apartments in a 3 storey walk up complex (please note we do not have lifts on site). Facilities include flat screen televisions and complimentary Foxtel channels. All apartments have balconies and terraces that overlook tropical greenery and manicured gardens. Take advantage of the extensive recreational facilities including 4 separate swimming areas with a mix of lagoon and lap swimming pools, waterslide, spa's, adults only pool and spa, Putt'n Around* our 15 hole themed putt-putt course, children's playground, 2 saunas, floodlit tennis court*, fitness room, games room*, 8 BBQ areas and FREE WiFi access. For those who prefer a slower pace, soak up the relaxed poolside atmosphere or send the kids to the cinema theatrette. Enjoy a woodfired pizza at our onsite restaurant 'The Deck' or pick up supplies at our onsite convenience store 'Fresh' which features a wide range of grocery items and an internet cafe. Turtle Beach Resort has designed a holiday program especially for the kids, packed with lots of fun activities to compliment our facilities. Club Turtle* is for kids aged four to twelve inclusive where they can choose to sit in and watch or join in the pre-arranged activities including creative art and craft sessions, big screen Wii interactive games, an Xbox only designated room for the game players, as well as party theme nights with Disco and Movies screenings. Our Exciting water playground 'Splash Zone" features 4 water slides, 2 toddler slides, dumping bucket, water cannons and lots more. Book for your family and friends..They will love you for it! ... more   less 

Additional Information about Turtle Beach Resort

Address: 2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Mermaid Beach
Price Range: $120 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Turtle Beach Resort 4*
Number of rooms: 233
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Priceline, Agoda, Cancelon, TripOnline SA and HotelQuickly so you can book your Turtle Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Resort Gold Coast
Turtle Beach Resort Mermaid Beach, Gold Coast, Australia
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Questions & Answers

Here's what travellers have asked, with answers from Turtle Beach Resort staff and other travellers.
19 questions
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See all questions (19)

Questions? Get answers from Turtle Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are a couple, ask for a room in Zone 3 that doesn't face Gold Coast highway.”
bobrose2014, 16 May 2017 | Read review
“Don't bother”
Dzire, 13 May 2017 | Read review
“We had a 3 bedroom apartment on single level with good sized rooms and 2 bathrooms and a seperate toilet. ”
91sonyad, 7 May 2017 | Read review
“Tower 1 around stairwells 9, 10 or 11 for quieter time and easy access to adults pool. There are no lifts within the complex.”
618williamn, 6 May 2017 | Read review
“There are no lifts with 3 floors. Ground floor with young children. Air conditioning only in the living room with fans in the bedrooms.”
Gaga54, 25 Apr 2017 | Read review
5 of 5
Agoda.com
US$164* /night
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Booking.comUS$166
TripAdvisorUS$164
HotelQuicklyUS$201
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*Disclaimer
Prices are for 1 room, 2 adults
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