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Turtle Beach Resort

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1,002 Reviews from our TripAdvisor Community

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Showing 1,000: English reviews
Melbourne, Australia
Reviewed yesterday NEW

This resort is fantastic, fabulous resort as it really caters to families with children lots of activities for kids to do. Resort is close to the beach and shops all within walking distance. We stayed in a 1 bedroom apartment which was lovely and clean and had everything we required. We will definately come back to stay, there is an...

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Thank Kaz B
Reviewed 2 days ago NEWvia mobile

Great resort, family friendly, you dont have to leave the resort it has it all from pools to dining,cafes and water park. Plenty for the kids to do. I have stayed there 3 times and will go again. Its close to the heart of the gold coast.

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Thank Peter K
Greater Wellington, New Zealand
Reviewed 1 week ago NEW

This is a good place to stay if you have/like kids. It has several pools and the deck restaurant is good. The parking underneath is annoying not having designated parks and having to carry luggage around carpark and up to 3rd floor wasn't much fun(no lift).Units were spacious, a bit tired and didn't have beach towels. Nice to have a...

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Thank Adi S
Reviewed 1 week ago

We stayed here for a week as a family. We really enjoyed our time here. Room was spacious and clean and the pool areas were fantastic. Purchasing food vouchers in advance was certainly handy and we will probably be back one day!

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Thank Sean P
Reviewed 2 weeks ago

The location was great and close to the main Gold coast strip and beach. The swimming facilities are great fun for kids and appears to have been kept up well by their staff. We stayed in a Blue Sky Resort room which needs a bit of a renovation as the room/furniture seemed tired and from the late 90's. But overall,...

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Helpful?
1Thank Wayne L
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

Thanks for your review Wayne. We should mention that the room you stayed in was NOT a Turtle Beach Resort managed apartment and therefore was cannot comment on the quality, service or standard of that apartment. We ONLY recommend, service and maintain our own managed apartments, the Body Corporate Facilities and our own facilities including restaurants and Kid Club. The...

Toowoomba, Australia
Reviewed 2 weeks ago via mobile

We booked in for 2 nights for our just turned 5 year old son's birthday. He is a massive fan of water slides, yet still not old enough for the big parks... So far, lovely! After reading some of the reviews, not that we believe most online reviews make justice to hospitality places anyway, but we were ready for anything....

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1Thank Ceyda S
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

Dear Ceyda Your review is just lovely and we sincerely appreciate your comments. It was also fabulous to hear the birthday boy was happy!! We look forward to welcoming you back to the Resort. Kind regards Melanie Reid

Reviewed 2 weeks ago via mobile

We stayed for 7 nights and we were lucky to have a 2 bedroom ground floor Unit. It is just perfect for our family. we have two small children so it was great and easy access to all facilities. Even though the restaurant had renovations being done, you could still eat and the staff were fantastic. The splash zone is...

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Thank Mary P
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

Thanks so much Mary. We hope to see you and your family on another occasion. Kind regards Melanie Reid

Auckland Region, New Zealand
Reviewed 2 weeks ago

We stayed in a Superior 2 bedroom apartment in August of this year. The resort itself is great, my 2 and 4 year old boys loved the pools and the mini golf! We also enjoyed eating the restaurant within the resort and found this good value. The room that we stayed in was fine for us, but I just couldn't...

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2Thank jacee80
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

Thanks Jacee80 It is certainly tricky to manage the combination of privately owned apartments and holiday apartments and we thank you for your feedback. Communication with our team, will ensure short term and ongoing issues will be resolved as soon as they can. Thank you again Melanie Reid

Bay of Plenty, New Zealand
Reviewed 2 weeks ago

Amazing Place for a family Hoilday. Stayed in early October , Family of Five , 2 adults , 1 Teen and 2 under 6s , we stayed 5 nights The Resort- Big Enough, and the right distance from the hussle and bustle of central goldcoast and very easy to get around. Lots to do for everyone.Lush Mature Gardens around Lots...

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1Thank 866
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

...and we look forward to welcoming you back. Thank you and kind regards Melanie Reid

Melbourne, Australia
Reviewed 2 weeks ago

The apartment was basic, but very functional. The water park was a huge hit with the kids! They didn't even want to go to any theme parks, because they loved it there. The kids club is a bit expensive, but they really enjoyed it too. The grounds are beautiful and lush, and there is plenty to do without even leaving...

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1Thank Maureen A

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Turtle Beach Resort provides premier family accommodation set in a sub-tropical oasis just 300 metres to the beach. Truly a relaxing holiday home, the resort offers spacious one, two and three bedroom fully self contained apartments in a 3 storey walk up complex (please note we do not have lifts on site). Facilities include flat screen televisions and complimentary Foxtel channels. All apartments have balconies and terraces that overlook tropical greenery and manicured gardens. Take advantage of the extensive recreational facilities including 4 separate swimming areas with a mix of lagoon and lap swimming pools, waterslide, spa's, adults only pool and spa, Putt'n Around* our 15 hole themed putt-putt course, children's playground, 2 saunas, floodlit tennis court*, fitness room, games room*, 8 BBQ areas and FREE WiFi access. For those who prefer a slower pace, soak up the relaxed poolside atmosphere or send the kids to the cinema theatrette. Enjoy a woodfired pizza at our onsite restaurant 'The Deck' or pick up supplies at our onsite convenience store 'Fresh' which features a wide range of grocery items and an internet cafe. Turtle Beach Resort has designed a holiday program especially for the kids, packed with lots of fun activities to compliment our facilities. Club Turtle* is for kids aged four to twelve inclusive where they can choose to sit in and watch or join in the pre-arranged activities including creative art and craft sessions, big screen Wii interactive games, an Xbox only designated room for the game players, as well as party theme nights with Disco and Movies screenings. Our Exciting water playground 'Splash Zone" features 4 water slides, 2 toddler slides, dumping bucket, water cannons and lots more. Book for your family and friends..They will love you for it! ... more   less 

Additional Information about Turtle Beach Resort

Address: 2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Mermaid Beach
Price Range: $136 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Turtle Beach Resort 4.5*
Number of rooms: 233
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Also Known As:
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Resort Gold Coast
Turtle Beach Resort Mermaid Beach, Gold Coast, Australia
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Questions & Answers

Here's what travellers have asked, with answers from Turtle Beach Resort staff and other travellers.
15 questions
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Brisbane, Australia

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Questions? Get answers from Turtle Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have children this is the place to stay”
 of 5 bubbles 964kazb, 5 Dec 2016 | Read review
“Pool side rooms are a must”
 of 5 bubbles seanp572, 28 Nov 2016 | Read review
“Get a Room away from the Splashzone Area”
 of 5 bubbles 866, 16 Nov 2016 | Read review
“For families with 2 or more children recommend spend a bit more & get 3 bedroom unit. More room to enjoy your stay, mind you 2 bedroom unit we had very good. ”
 of 5 bubbles A4045VHcraigb, 15 Nov 2016 | Read review
“Try somewhere else.”
 of 5 bubbles maxg115, 13 Nov 2016 | Read review
5 of 5
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