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    Turtle Beach Resort

    2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland 4218, Australia
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    2017-12-24 2017-12-25
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     3 people are viewing this hotel
    US$346
    US$239
    SAVE US$107
    US$346
    US$346
    Traveller (363)
    Room & Suite (63)
    Pool & Beach (54)
    Overview
    • Excellent41%
    • Very good36%
    • Average14%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “splash zone” (205 reviews)
    “mini golf” (126 reviews)
    “deck restaurant” (84 reviews)
    Free Wifi
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Bar/Lounge
    Fitness centre
    Kitchenette
    Spa
    Water Park
    Tennis Court
    Kids Club
    Self-Serve Laundry
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Rooms
    Dec 24Dec 25
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (1,166)
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    401 - 405 of 1,164 reviews

    Reviewed 15 November 2015

    Even though the resort is 'smoke-free', guests are allowed to smoke on one balcony, which means that the smell of cigarette smoke is everywhere, all day! We had to keep our room doors closed most of the time, Gym is very poorly set up with...More

    5  Thank Simone H
    Reviewed 12 November 2015 via mobile

    Beautiful resort Stayed in a one bedroom apartment with a lounge and kitchen and a nice big balcony. Nice sized, very clean and tidy bed was very comfortable. Block out curtains would have been nice since the sun is awake at 4:30am everyday and so...More

    Thank Charlotte G
    Response from Melanie R, on behalf of the Resort Management Team at Turtle Beach ResortResponded 16 November 2015

    Dear Charlotte, It sounds like you had a very relaxing stay with us and we thank you for your review. Each apartment has its own hot water system, as they are all individually owned. If there was an issue with the hot water and it...More

    Reviewed 11 November 2015

    We stayed for one week in an Accor one bedroom unit. The room was very well equipped except the tin opener. The bed was comfortable and clean. With children running around and playing in the pool there was a high noise level. They were playing...More

    Thank John F
    Reviewed 9 November 2015

    What a fabulous place for a family holiday! We arrived early, but were given a day pass until our room was ready, which meant we got to check out the place, enjoy the vast array of amenities and try The Deck cafe, which has great...More

    Thank Christie G
    Response from Melanie R, on behalf of the Resort Management Team at Turtle Beach ResortResponded 16 November 2015

    Thanks Christie, We hope to be able to welcome you all again. Kind regards Melanie Reid

    Reviewed 8 November 2015

    The room was barely clean (we left feeling vaguely dirty after three days) and was pretty cheaply maintained; everything from the carpet to the beds to the general fittings was pretty old and cheap. Outside the room was a fairly ordinary mini golf course (pay...More

    8  Thank PAC74
    Response from Melanie R, on behalf of the Resort Management Team at Turtle Beach ResortResponded 16 November 2015

    Dear PAC74, Thank you for your review. I apologise that we have not met any of your expectations during your stay. We do pride ourselves on offering a great self contained apartment style accommodation option and wonderful customer service, and for the vast majority of...More

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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Fitness Centre with Gym / Workout Room
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$95 - US$281 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms
    • Number of rooms
    • 233
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ctrip TA, Hotwire, Travelocity, Agoda, Priceline, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Turtle Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Queensland >
    • Gold Coast >
    • Mermaid Beach
    • Also Known As
    • Turtle Beach Hotel Mermaid Beach ,
    • Sands Turtle Beach Hotel ,
    • Sands Turtle Beach Mermaid ,
    • Turtle Beach Resort Gold Coast ,
    • Turtle Beach Resort Mermaid Beach, Gold Coast, Australia
    Add Photo Photos
    Traveller (363)
    Room & Suite (63)
    Pool & Beach (54)
    Dining (19)
    Hotel & Grounds (232)
    Family and Play Areas (24)
    Bathroom (12)
    Nearby
    Sponsored by:
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    Ask a question
    Questions & Answers
    Carla_Clark
    30 November 2017|
    AnswerShow all 11 answers
    Response from Janina G | Reviewed this property |
    Somewhere with smaller slides might be better . Try nobby beach camp Ground . Turtle beach is great for older ones. If you head up to sunshine oaks oasis is awesome
    1
    Vote
    audreygalley
    10 April 2017|
    AnswerShow all 3 answers
    Response from Melanie R | Property representative |
    If you are looking for a sunny room, then the higher floor apartments with North facing balconies will receive more sun. All of our apartments have lockable doors regardless of whether they are ground, first or second but... More
    0
    Votes
    Isobel P
    31 March 2017|
    AnswerShow all 8 answers
    Response from helenandguy | Reviewed this property |
    We paid $5 a towel for swimming towels for the week. Ours were fine!
    2
    Votes
    Room Tips
    "We like ground floor as we have young children and the apartments have stairs, no elevator."
    Read review
    "Avoid ground floor and ask for rooms near the back of the resort to avoid too much foot traffic passing by."
    Read review
    "If you dont like noise ask to stay away from the pool or road. We had both but it didn't bother us."
    Read review
    "Suites and two bedroom apartments do come with a FREE late check-Out"
    Read review
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