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InterContinental Sanctuary Cove Resort

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InterContinental Sanctuary Cove Resort
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999 Reviews from our TripAdvisor Community

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Showing 969: English reviews
Brisbane, Australia
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 days ago NEW via mobile

Stayed overnight for a 2day work session. ENORMOUS rooms! Large bathroom and walk-in wardrobe. Great for extended stay. Hotel is not flashy, but stylish. Staff are very professional and friendly. It's a nice place to stay.

Helpful?
Thank Nic10001
bern
Level Contributor
62 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 6 days ago NEW

Worst Intercontinental I ever stayed in. As a Ambassador got a updrade to a Queenslandersuite. Size was good, but everything in there expect Tv is from the 80s. Moldy smell when you enter the room. Every Towel we got in Bathroom was full of holes and dirty. Balcony never got cleand as corridors. The whole 5 Days were the same... More 

Helpful?
Thank jekylBern
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear jekylBern, Thank you for sharing your thoughts following your recent stay with us. We are extremely disappointed that your stay did not meet expectations, particularly as a valued InterContinental Ambassador guest. We would welcome the opportunity to discuss your stay in some more detail and have reached out to you via private message. Thank you again for the feedback... More 

Level Contributor
42 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 days ago NEW

My team was at the Intercontinental for a few days of planning. The staff were brilliant - very helpful and polite. We ate at the Fireplace restaurant on the first night. It was a beautiful meal. The steak was delicious - cooked perfectly. As always the drinks are not cheap. The restaurant staff were really well trained and nothing was... More 

Helpful?
Thank Dunnie58
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Dunnie58, Thank you for choosing our beautiful resort for your planning meeting! I am so pleased that your event was a success and thank you for acknowledging my team whom I agree are wonderful. I have shared your very kind comments with them. Our pool and beach lagoon are certainly unique and very popular in this warm weather! We... More 

Australia
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 week ago via mobile

After enduring a night of very little sleep, not feeling particularly favourable towards this place. I had a function near my room with music blaring & kids screaming half the night. Complained to management but problem not solved. What a shame as was so excited about having a bit of r & r at this lovely resort. Has put me... More 

Helpful?
Thank Lucy63
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Lucy63, Thank you for your review, we appreciate the feedback. Please accept my sincerest apology that your evening was not as relaxing as hoped. With regards to outside functions they do conclude at 10.30pm without fail, and I assume the kids you are referring to must have been unsettled children in a nearby guestroom as I am not aware... More 

Brisbane, Australia
Level Contributor
118 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 weeks ago

High Coffee at The Fireplace at the InterContinental Hotel, really lovely. A friend and I went to the 2pm sitting. Lovely surroundings with large pizza ovens in the room. We had a window seat so a nice view of gardens & some accommodation. Our waiter Napoleon was great, very cheerful and helpful. The sandwiches were amazing, beetroot cured salmon, beef... More 

Helpful?
Thank Donna S
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Donna S, Thank you for taking the time to post a review following your recent High Coffee experience with us. I am delighted to read that you enjoyed the food offering as well as the service provided by Napoleon who I will ensure is recognized for his efforts in looking after you. We hope to have the pleasure of... More 

Brisbane
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

We stop in and stay here when returning home from a long road trip. Staff can be hit and miss, but generally we enjoy the service and facilities. Some rooms are looking tired, but we try and get a better room on a cheaper rate to make things better value. Love that we can stop here, on the 'Gold Coast',... More 

Helpful?
Thank travel_tips_from_us
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear travel_tips_from_us, Thank you for your your loyalty to our resort! Delighted to read that we are a favourite place to stop when returning from a long journey. Our resort is certainly a great place to relax and recharge and we hope to have the pleasure of welcoming you back again soon. Kindest regards, Monique More 

Canberra, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

I've been visiting this place for years now. Each time I visit I see Sanctuary Cove and the Marina change. The Intercontinental is a fantastic venue and when it's in peak season there are so many choices and activities. I've enjoyed every time I've stayed here. The staff are fantastic, the rooms are old world even down to the fittings... More 

Helpful?
Thank 007dude2016
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear 007dude2016, What a delight to read your fabulous review and thank you for your loyalty to our resort. I was thrilled that you enjoy your visits with us and thank you for acknowledging my team and our culinary offerings. I have shared your very kind comments with the team. Thanks again for the review and we shall look forward... More 

Brisbane, Australia
Level Contributor
198 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 2 weeks ago via mobile

We booked here for a wedding anniversary, and paid to upgrade to an expensive room. I wish I had of chosen somewhere else entirely. The check-in experience was ridiculously inept. It took 3 attempts for them to get a key to work on the room lock - we had a long walk back to reception each time. They blamed a... More 

Helpful?
Thank TrySmiling
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear TrySmiling, Thank you for taking the time to share your thoughts following your stay with us in July. I am very disappointed to read that we did not deliver a great experience for your special occasion and I would like to sincerely apologise for letting you down. Your feedback has been shared with my leadership team for their follow-up... More 

Brisbane, Australia
Level Contributor
117 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 3 weeks ago via mobile

I have stayed at this resort at least 10 times over the past 20 years. Not once at check in have they ever said 'welcome back'. We come here for peace, tranquility and open spaces. Last night we were in the middle of a nightclub. Thud thud high amp base music blaring from the lagoon's edge until 10.30! Since when... More 

Helpful?
3 Thank Atnicko
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Atnicko, Thank you for taking the time to share your thoughts with us via this review and also directly at the resort. Once again we sincerely apologise that your stay did not meet expectation and as promised I have followed up your concerns. As per our communication I trust you are comfortable with the resolution offered and we wish... More 

Brisbane
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago via mobile

We were hopeful of a quiet peaceful getaway. We felt that we were in bed at a disco. There was loud music at the pool area. Rang the front desk and they advised the loud music would be on until 10:30. Won't be staying again.

Helpful?
1 Thank AAG88
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear AAG88, Thank you for your review. Please accept my apology that the music on the beach lagoon interrupted your relaxation, I am very sorry that we have let you down. Wishing you all the best for the upcoming festive season. Kindest regards, Monique More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
InterContinental Sanctuary Cove Resort is inspired by the grandeur of a beautiful Queenslander offering an elegant and stylish timeless design. Set in beautiful surrounds the pristine white sands of the resorts famous one acre salt-water beach lagoon pool is the backdrop to a resort filled with relaxation and sophistication. Escape to a world of comfort, style, luxury and relaxation. ... more   less 

Additional Information about InterContinental Sanctuary Cove Resort

Address: Manor Circle | Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
Region: Australia > Queensland > Gold Coast > Hope Island
Price Range: $178 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Sanctuary Cove Resort 4.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Regency Gold Coast
Hyatt Gold Coast
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Sanctuary Cove Resort staff and other travellers.
4 questions
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Questions? Get answers from InterContinental Sanctuary Cove Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms are long way from the main building!”
 of 5 bubbles Dunnie58, 27 Nov 2016 | Read review
“Lagoon facing rooms are best - Rooms out by the chapel are very peaceful and you can get a good view of the Coomera river.”
 of 5 bubbles 007dude2016, 13 Nov 2016 | Read review
“A healthy walk to some of the rooms, check with reception if the walk isnt for you.”
 of 5 bubbles LyndaBB_12, 4 Nov 2016 | Read review
“Rooms overlooking the Marina are close to the village”
 of 5 bubbles PaulaOkell, 1 Nov 2016 | Read review
“I had a room on top floor with views of the pool and the huge cruiser”
 of 5 bubbles 102andraec, 31 Oct 2016 | Read review
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