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InterContinental Sanctuary Cove Resort

InterContinentalUS$183*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
US$307*
US$183*
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US$254*
US$254*
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InterContinental Sanctuary Cove Resort
InterContinental Sanctuary Cove Resort
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1,099 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Sanctuary Cove Resort
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Showing 1,067: English reviews
Geelong, Australia
Reviewed 20 March 2016

My wife and one year old stayed for five nights (Monday-Saturday) for a relaxing getaway. The staff here are as pleasant and obliging as any I have ever experienced, they assist with any enquiries or requesting efficiently and immediately. The pools are awesome, the breakfasts are what you would expect for a 5 star hotels and the grounds are suitably...

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Helpful?
Thank Aaron S
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Aaron S, Thank you for choosing to stay with us recently for your relaxing getaway! We are delighted to read that you had a great stay and a chance to relax and enjoy our extensive facilities. Thank you for acknowledging my team, who I agree are wonderful! Both golf courses - The Pines and The Palms are very popular...

Kingscliff, Australia
Reviewed 20 March 2016

i have never written a bad review before but feel compelled to after my dealings with the ihg group. now i had been quite happy with the customer service before staying as i'd been in contact with the hotel and managed to change the date of my booking twice without a problem. unfortunately the hassle free experience finished when i...

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Helpful?
Thank Shimsladey
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear Shimslady, Thank you fro taking the time to review the resort from your January stay. I apologise that your stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our service standard. We do endeavour to assist with early check in requests especially with guests who...

Reviewed 18 March 2016 via mobile

Stayed for two nights. We arrived at the resort at 1pm. The checkin experience was rushed and we were told that the room would be ready by 3pm and someone would call us. Our room was not available until 4.15pm and was below expectations in decor (dated) and cleanliness. Overall service was poor, definitely not 5 star or even 4....

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Helpful?
Thank Jacqui H
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Jacqui H, Thank you for taking the time to post a review following your recent stay with us. Please accept my sincerest apology that certain aspects of your stay did not meet expectation. I am very disappointed to read that we missed the mark in parts of our service delivery and I am following up your comments with my...

Reviewed 18 March 2016 via mobile

Don't be confused by some of the miserable reviews about this hotel, it is still good, but unfortunately a lack of maintenance and care and attention in some areas is really starting to show. Pros: Staff are generally polite and attentive. Location is beautiful and lagoon pool is still spectacular (especially in the early morning when the local wildlife makes...

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Helpful?
Thank Scottyboykiwi
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Scottyboykiwi, Thank you for choosing to stay with us recently and then taking the time to share your thoughts via this detailed review, we do appreciate the feedback. I have shared your comments with my key stakeholders for their follow-up. Thank you for acknowledging my team who do work so hard to provide a memorable experience for our valuable...

Europe
Reviewed 16 March 2016

The resort have some nice grounds and good pools. We loved to have the kangaroos around as well. The not so good things start with most of the personnel working in the reception. They need more training to understand what hospitality means, and what clients in a 5 star hotel expects of minimum service and correct information. The worst is...

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Helpful?
Thank TravelerViking
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear TravelerViking, Thank you for choosing to stay with us recently and then take the time to share your thoughts, we appreciate the feedback. Please accept my sincerest apology that certain aspects of your stay did not meet expectation, I am very sorry that we have let you down. I have shared your concerns with my Rooms Division Manager for...

Beirut, Lebanon
Reviewed 14 March 2016 via mobile

I have really mixed feelings rating this resort , as for fun and facilities I would rate it 5 , but our room was really dirty and we had to send the GM notice about it , they were cooperative and tried to solve it , however it's not the real standard of intercontinental when it comes to attention for...

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Helpful?
Thank laraklait
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear laraklait, Thank you for sharing your thoughts following your stay with us last Christmas holidays! We do certainly have lots of free fun activities on for our guests during our holiday period, there is always a great buzz around the pool area's! I agree that the morning jog around Sanctuary Cove is very special. Wide paths and gorgeous scenery!...

Brisbane, Queensland, Australia
Reviewed 13 March 2016

So disappointed with the Seafood Buffett last Saturday evening. There was about three oysters sitting on the ice and did not look fresh, two moreton bay bugs where the bug meat itself was not attached to the shell, which made me think they use the shells over and over. The meat they had was limited, square bits of fish, a...

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Helpful?
Thank Leanne B
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Leanne B, Thank you for taking the time to share your thoughts following your dining experience with us in Cove Cafe. I am most disappointed and surprised to read your comments as our Seafood Buffet generally receives much positive feedback. I can assure you that the seafood shells are not re-used and the buffet is re-stocked continuously across the...

Melbourne, Australia
Reviewed 12 March 2016

We stayed one night at the Intercontinental in a double Garden Room as a treat for ourselves in September holidays 2015. One night just wasn't enough so we are coming back these April school holidays. A friend booked it for me and did not request double bedding for my 2 children and I. As soon as saw this mistake, I...

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Helpful?
Thank 112233MichelleM
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear MichelleM, What a delight to read your fabulous review. I am so pleased that yourself and your boys enjoyed your stay with us so much you are coming back again! We look forward to seeing you again in a couple of weeks! Warmest regards, Monique P.S WiFi is complimentary for members of our loyalty program IHG Rewards Club.

Kolkata (Calcutta), India
Reviewed 12 March 2016

To begin with, check-in was efficient and the staff polite, however would have been a better experience if it was a little more welcoming and more interactive. Got a complimentary upgrade to the suite which was great! 5 stars to the super-comfy InterCon-standard bed! VIP amenities and turndown service, simply fantastic! Great location in serene Sanctuary Cove and the free...

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Helpful?
Thank mitupoddar
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear mitupoddar, Thank you for taking the time to share your thoughts following your recent stay. We were pleased to read that you had a great stay! Thank you for acknowledging Simon who has actually just recently received a promotion into our Bell Captain role. I will ensure that he is recognized for providing you with friendly service. We shall...

Sydney, Australia
Reviewed 9 March 2016

You have to wait for a golf buggy to take you to your room/ pick you up OR you can walk. Not great in summer. Room was average, dated & not that clean Resort quite dated Wedding coordinator did know how to coordinate wedding ceremony - go figure Felt like i was on school camp

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Helpful?
Thank jessielovesj
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear jessielovesj, Thank you for taking the time to review the resort and my apologies that your recent stay did not meet your expectations. Guest feedback is important to us, so please feel free to contact me directly should you wish to give a more detailed account of your stay. Many thanks, Jayme C Director of Sales

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
InterContinental Sanctuary Cove Resort is inspired by the grandeur of a beautiful Queenslander offering an elegant and stylish timeless design. Set in beautiful surrounds the pristine white sands of the resorts famous one acre salt-water beach lagoon pool is the backdrop to a resort filled with relaxation and sophistication. Escape to a world of comfort, style, luxury and relaxation. ... more   less 

Additional Information about InterContinental Sanctuary Cove Resort

Address: Manor Circle | Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
Region: Australia > Queensland > Gold Coast > Hope Island
Price Range: $192 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Sanctuary Cove Resort 4.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Regency Gold Coast
Hyatt Gold Coast
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Sanctuary Cove Resort staff and other travellers.
12 questions
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Questions? Get answers from InterContinental Sanctuary Cove Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Join IHG and book direct with the hotel for a great rate with extra perks.”
Emerald8888, 11 Apr 2017 | Read review
“IHG members (free) get Wifi, book thru myholidaycentre Jackie Zach”
TrevorB203, 6 Apr 2017 | Read review
“we had harbour view, nice and quiet but a long way to walk back to reception. OK for us but if a little infirm suggest getting room nearer.”
RufusBrisbane, 27 Mar 2017 | Read review
“Rooms and costs depend on chosen package variety of options available to suit every occasion.”
belindam631, 14 Mar 2017 | Read review
“Ask for room on first level, mosquitos were a bit of a problem on garden level”
merrilyne2015, 13 Mar 2017 | Read review
5 of 5
InterContinental
US$183* /night
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Expedia.comUS$254
Hotels.comUS$254
HotelQuicklyUS$307
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Prices are for 1 room, 2 adults
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