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InterContinental Sanctuary Cove Resort

InterContinentalUS$180*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
US$307*
US$180*
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US$254*
US$255*
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InterContinental Sanctuary Cove Resort
InterContinental Sanctuary Cove Resort
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1,099 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Sanctuary Cove Resort
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Europe
Reviewed 16 March 2016

The resort have some nice grounds and good pools. We loved to have the kangaroos around as well. The not so good things start with most of the personnel working in the reception. They need more training to understand what hospitality means, and what clients in a 5 star hotel expects of minimum service and correct information. The worst is...

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Helpful?
Thank TravelerViking
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear TravelerViking, Thank you for choosing to stay with us recently and then take the time to share your thoughts, we appreciate the feedback. Please accept my sincerest apology that certain aspects of your stay did not meet expectation, I am very sorry that we have let you down. I have shared your concerns with my Rooms Division Manager for...

Beirut, Lebanon
Reviewed 14 March 2016 via mobile

I have really mixed feelings rating this resort , as for fun and facilities I would rate it 5 , but our room was really dirty and we had to send the GM notice about it , they were cooperative and tried to solve it , however it's not the real standard of intercontinental when it comes to attention for...

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Helpful?
Thank laraklait
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear laraklait, Thank you for sharing your thoughts following your stay with us last Christmas holidays! We do certainly have lots of free fun activities on for our guests during our holiday period, there is always a great buzz around the pool area's! I agree that the morning jog around Sanctuary Cove is very special. Wide paths and gorgeous scenery!...

Brisbane, Queensland, Australia
Reviewed 13 March 2016

So disappointed with the Seafood Buffett last Saturday evening. There was about three oysters sitting on the ice and did not look fresh, two moreton bay bugs where the bug meat itself was not attached to the shell, which made me think they use the shells over and over. The meat they had was limited, square bits of fish, a...

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Helpful?
Thank Leanne B
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Leanne B, Thank you for taking the time to share your thoughts following your dining experience with us in Cove Cafe. I am most disappointed and surprised to read your comments as our Seafood Buffet generally receives much positive feedback. I can assure you that the seafood shells are not re-used and the buffet is re-stocked continuously across the...

Melbourne, Australia
Reviewed 12 March 2016

We stayed one night at the Intercontinental in a double Garden Room as a treat for ourselves in September holidays 2015. One night just wasn't enough so we are coming back these April school holidays. A friend booked it for me and did not request double bedding for my 2 children and I. As soon as saw this mistake, I...

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Helpful?
Thank 112233MichelleM
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear MichelleM, What a delight to read your fabulous review. I am so pleased that yourself and your boys enjoyed your stay with us so much you are coming back again! We look forward to seeing you again in a couple of weeks! Warmest regards, Monique P.S WiFi is complimentary for members of our loyalty program IHG Rewards Club.

Kolkata (Calcutta), India
Reviewed 12 March 2016

To begin with, check-in was efficient and the staff polite, however would have been a better experience if it was a little more welcoming and more interactive. Got a complimentary upgrade to the suite which was great! 5 stars to the super-comfy InterCon-standard bed! VIP amenities and turndown service, simply fantastic! Great location in serene Sanctuary Cove and the free...

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Helpful?
Thank mitupoddar
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear mitupoddar, Thank you for taking the time to share your thoughts following your recent stay. We were pleased to read that you had a great stay! Thank you for acknowledging Simon who has actually just recently received a promotion into our Bell Captain role. I will ensure that he is recognized for providing you with friendly service. We shall...

Sydney, Australia
Reviewed 9 March 2016

You have to wait for a golf buggy to take you to your room/ pick you up OR you can walk. Not great in summer. Room was average, dated & not that clean Resort quite dated Wedding coordinator did know how to coordinate wedding ceremony - go figure Felt like i was on school camp

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Helpful?
Thank jessielovesj
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear jessielovesj, Thank you for taking the time to review the resort and my apologies that your recent stay did not meet your expectations. Guest feedback is important to us, so please feel free to contact me directly should you wish to give a more detailed account of your stay. Many thanks, Jayme C Director of Sales

Reviewed 6 March 2016

Attended for a business conference and found the venue to be ideal. Was very easy to relax and rest between business events, particularly for those who like golf. The venue looks a little dated and could become quite boring if planning to stay on site for an extended holiday.

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Helpful?
Thank richieOz
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear richieOz, Thank you for taking the time to share your thoughts following your recent stay with us. We were pleased to read that you found the resort ideal. We do find that our leisure and dining facilities and location adjacent to the Marine Village which boasts a huge array of shops and restaurants enable our guests much in the...

Emerald, Australia
Reviewed 2 March 2016

An overall good experience with central location, excellent staff, great amenities, casual atmosphere. The Club provided excellent food, high tea, friendly and attentive staff. Rooms were superior, clean and inviting.

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Helpful?
Thank Susan J
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Susan J, Thank you so much for choosing to stay with us recently. We appreciate the time you have taken to post a review and I have shared your feedback with my team. We hope to have the pleasure of welcoming you back again. Best wishes, Monique

Sheffield, United Kingdom
Reviewed 29 February 2016 via mobile

In my opinion this is a good 5* 'Resort Hotel' - it's chilled, relaxed and friendly with good facilities. Check in and porterage staff were friendly and efficient, Club Lounge was good (staff were excellent), our suite was lovely (and we were well looked after during our four days), and the lagoon pool was fabulous. The 'local' shops, bars and...

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Helpful?
Thank Sarobbo5
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Sarobbo5, Thank you for choosing to stay with us recently and then taking the time to share your thoughts, we appreciate the feedback. Myself and the team were delighted to read that you had a great stay. Thank you for acknowledging my wonderful team! Our resort is certainly unique with our extensive leisure facilities and location adjacent to the...

Hong Kong
Reviewed 25 February 2016

We drove from Broadbeach Gold Coast and pulled up at IC Sanctuary Cove for afternoon tea en route to Brisbane. What a good way to break up the 1.5 hour drive. Ample parking for us to park the car when we arrived at 4:30pm. We approached the Verandah Bar only to be told by a lady that we were a...

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Helpful?
Thank G1G1MA
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Carol C, Thank you for your detailed review. We are glad that you stopped in en route to Brisbane and had a chance to enjoy afternoon tea with us. I love your description of our accommodation rooms stretching out like arms to the beach pools and gardens! Our guests do tell us that they love waking up to the...

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Homestead Suite (54)
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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
InterContinental Sanctuary Cove Resort is inspired by the grandeur of a beautiful Queenslander offering an elegant and stylish timeless design. Set in beautiful surrounds the pristine white sands of the resorts famous one acre salt-water beach lagoon pool is the backdrop to a resort filled with relaxation and sophistication. Escape to a world of comfort, style, luxury and relaxation. ... more   less 

Additional Information about InterContinental Sanctuary Cove Resort

Address: Manor Circle | Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
Region: Australia > Queensland > Gold Coast > Hope Island
Price Range: $188 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Sanctuary Cove Resort 4.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Regency Gold Coast
Hyatt Gold Coast
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Sanctuary Cove Resort staff and other travellers.
12 questions
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Wollongong, Australia
JonB1000 Melbourne, Australia Reviewed this property
Helpful answer
2
Votes
Not as helpful

There is a club room, and no there is not an Airport shuttle.

3 months ago
NSW, AUS
Alvin A Reviewed this property
Helpful answer
1
Vote
Not as helpful

The beach lagoon will be great for your kids playing on the sand, while you have the option on swimming on the beach lagoon or the heated pool. The is also a jacuzzi. You can also enjoy the kids play area where they have table tennis, giant chess, soccer, volleyball, etc. Outside the resort, you can also hire bikes on the resort or a buggy/golf cart to explore around the area. There is also an Illusion Magic show nearby that you can watch. Last time we went there, it just so happen that there was an upcoming magic show at the resort itself free for guests. Another similar palces to consider which would be ideal for your little ones are Sea World Resort and RACV Royal Pines Resort. Hope this helps.

2 months ago
NSW, AUS
007dude2016 Canberra, Australia Reviewed this property
Helpful answer
1
Vote
Not as helpful

weather dependant but yes, should be fine to swim. The resort has a large lagoon pool and kids love that. There are some other games around the 2nd pool area which keeps the kids interested.

Out the front of the hotel, near the concierge desk there is one of those bike hire racks - so yes you can hire bikes. The Marina village is awesome and full of restaurants and they cater for kids. You'll have a terrific time!

2 months ago
Alsager
Pemby2810 Sydney, Australia Reviewed this property
Helpful answer
1
Vote
Not as helpful

Yes they do and the lounge provides pre dinner canapés and breakfast I have used it and it's quite extensive it over looks the pool and garden area in my view worth the extra always worth checking what the price is but we found after eating in the lounge we didn't need dinner afterwards hope this helps

3 months ago
NSW, AUS
23Mikey23 London, United Kingdom Reviewed this property
Helpful answer
1
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Not as helpful

Great for a family with young children.

2 months ago

See all questions (12)

Questions? Get answers from InterContinental Sanctuary Cove Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Join IHG and book direct with the hotel for a great rate with extra perks.”
Emerald8888, 11 Apr 2017 | Read review
“IHG members (free) get Wifi, book thru myholidaycentre Jackie Zach”
TrevorB203, 6 Apr 2017 | Read review
“we had harbour view, nice and quiet but a long way to walk back to reception. OK for us but if a little infirm suggest getting room nearer.”
RufusBrisbane, 27 Mar 2017 | Read review
“Rooms and costs depend on chosen package variety of options available to suit every occasion.”
belindam631, 14 Mar 2017 | Read review
“Ask for room on first level, mosquitos were a bit of a problem on garden level”
merrilyne2015, 13 Mar 2017 | Read review
5 of 5
InterContinental
US$180* /night
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Expedia.comUS$254
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HotelQuicklyUS$307
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Prices are for 1 room, 2 adults
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