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Mercure Gold Coast Resort

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Traveller (380)
Room & Suite (139)
Pool & Beach (24)
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Overview
  • Excellent32%
  • Very good46%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
“carrara markets”(12 reviews)
“gold coast”(79 reviews)
“accor member”(14 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Mercure Gold Coast Resort
Special Offer: UP TO 30% - EARLY BOOKING
Hotel deals
Offers from Mercure Gold Coast Resort
Special Offer: UP TO 30% - EARLY BOOKING
Hotel deals
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Reviews (1,336)
There are newer reviews for Mercure Gold Coast Resort
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Traveller rating
434
574
194
68
44
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434
574
194
68
44
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All reviewscarrara marketsgold coastaccor memberplay golfpalm meadowsmain buildingroom serviceshuttle busminute drivetennis courtsmain poolking roombuffet breakfastmini barrelaxing stayundercover parkingsurfers paradise
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11 - 15 of 1,314 reviews
Reviewed 3 weeks ago

The Golf Course is good, the room is good, even Room Service is well done.......Which asks the question "Why can't they deliver breakfast"???........Arrived for breakfast at 7.30, and the first thing we experienced was a lack of fresh hot food.....No scrambled eggs, and all the...More

Thank THOMAS G
Response from Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast ResortResponded 2 weeks ago

Hi Thomas G Thank you for taking the time to tell us about your experience at Mercure Gold Coast Resort. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I'm pleased to hear that your...More

Reviewed 3 weeks ago via mobile

Stayed a few nights & it was enjoyable except for breakfast, my gosh talk about rude people (guests) pushing & shoving treating the staff like crap. Didn't go back on the last morning , didn't want to start my day with that.More

Thank Mark D
Response from Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast ResortResponded 3 weeks ago

Hi Mark D Thank you very much for providing feedback on your recent stay with us at Mercure Gold Coast Resort. We appreciate your comments in relation to your breakfast experience and I do apologise for what you experienced, rest assured we provide a lot...More

Reviewed May 11, 2018

From ringing reception and requesting suitable room to checkin the service was top. All staff were efficient,happy and friendly. Eveyone appeared ready to help from helping with cases to transporting guest to rooms if requiried.More

Review collected in partnership with Accorhotels.com
Thank paul B
Response from Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast ResortResponded May 14, 2018

Dear Paul B. Thank you for your great review. We appreciate you taking the time to leave us such positive feedback. We are thrilled to see you received exceptional customer service whilst you were here with us. All our staff do the best they can...More

Reviewed May 6, 2018 via mobile

In my opinion, this is just an average hotel. It was functional and there was nothing special that made it stand out. Buildings & decor seemed a bit tired & I could clearly hear hall noise & pool noise when inside my room. The bed...More

Thank KellyT_AU
Response from Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast ResortResponded May 7, 2018

Hi KellyT-AU Thank you for providing feedback on your recent stay with us here at the hotel. I am disappointed to read that you did not get a good nights sleep, we are in the process of replacing our beds so this will get replaced...More

Reviewed May 6, 2018

BATHROOM DOOR SQUEALS, needs WD40, paint cracks at bottom of bathroom door inside, seems to be thin door, room smells musty (ground floor), aside from this everything ok and service ok, nice quiet location, looking right out at golf course, some kind of special Aussie...More

Thank navratil46140
Response from Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast ResortResponded May 7, 2018

Hi Navratil46140 Thanks for providing us with feedback on your recent stay with here at the resort. Would love to know which room you stay in, if you could provide me with some more details would be very much appreciated. My contact details are H9052-OM@accor.com....More

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About
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Concierge
Banquet Room
Babysitting
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Shuttle Bus Service
Airport Transportation
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Bar/Lounge
Hot Tub
Pool
Spa
Golf Course
Heated pool
Outdoor pool
Details
Price range
US$77 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Family Rooms, Non-Smoking Rooms
Details
Price range
US$77 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Family Rooms, Non-Smoking Rooms
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Traveller (380)
Room & Suite (139)
Pool & Beach (24)
Dining (20)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
July 8, 2017|
AnswerShow all 7 answers
Response from Val C | Reviewed this property |
Not sure about that but you can ask their concierge . Hope this helps
1
Vote
alanne
April 4, 2017|
AnswerShow all 4 answers
Response from neddy71 | Reviewed this property |
Apologies, as I did not play golf whilst there. However I found their concierge service to be tremendously helpful. I contacted them in advance of our stay, via the "contact us" link on hotel website, to enquire about... More
0
Votes
Amanda w
March 4, 2017|
AnswerShow all 6 answers
Response from David M | Reviewed this property |
Close to the stadium - large rooms and service is great A hidden gem
1
Vote
Room Tips
"Acorr Club is wonderful"
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"probably better to get upstairs room"
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"Off the ground floor and away from both pools as quests walk around talking at night."
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"overlooking the golf course"
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