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  • Excellent9%
  • Very good9%
  • Average9%
  • Poor9%
  • Terrible64%
4 weeks ago
“Never again”
2 Feb 2016
“Had a great time ,but much needed improvement needed.”
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Reviews (11)
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1 - 5 of 10 reviews
Reviewed 4 weeks ago via mobile

We came to relax with our son. The other guests kept us up till 3 the Friday night with all their noise. Management did absolutely nothing about all the noise. Our reason for not staying in the town was that we come from JHB and...More

Thank Tercia T
Response from Martin L, Owner at Lodge LucanusResponded 4 weeks ago

Dear Tercia, Thank you for your valuable feedback. We are so sorry you did not have a pleasant stay at Lodge Lucanus. Our aim is to provide a relaxing experience for our guests in the tranquil Waterberg surrounds. We have definitely taken your comments to...More

Reviewed February 2, 2016

Me and my fiance arrived at 2:42pm and there was no part of management around to welcome and get settled.Nicky (the helper) had to come to the rescue ,because there was no clear indication on which room was ours,even though i used my cell to...More

Thank Vincemasel
Management response:Responded April 10, 2017

Thank you so much for taking the time to review the lodge! We are under new management, and we are aiming to address all the issues our guests have provided feedback on. Your support is greatly appreciated. Kind regards, The Lodge Lucanus Team

Reviewed December 13, 2015

This place is definitely not a 4 star as rated but might be a 2 star. The heated pool has cold water, the garden and grass are not maintained at all. The 9 hole mashi golf coarse is a place where kids can play, I...More

1  Thank louis_symington
Management response:Responded April 10, 2017

Thank you for taking the time to review the lodge! We sincerely apologise for any misrepresentation of Lodge Lucanus. Your experience sounds really upsetting, and that's certainly not the experience we want our guests to have. Please be assured that we are under new management,...More

Reviewed October 7, 2015

We were a group of five ladies wanting to have a holiday, we contacted Magda and asked her if it will be possible if we can book for all five of us. She agreed and gave us the amount payable, so I discussed it with...More

2  Thank sennethm
Management response:Responded April 10, 2017

Thank you so much for taking the time to review the lodge - your feedback is invaluable to us in our aim to provide a positive guest experience. We offer our sincere apologies for the ill treatment you received, this certainly is not in keeping...More

Reviewed October 7, 2015

The initial impression was great, Impala and Kudu meeting you at your chalet. The big problem is that the owners and management is not controlling the people visiting, they arrive 5 plus people per vehicle, drunken and very noisy. This is extremely irritating and we...More

2  Thank Theo W
Management response:Responded April 10, 2017

Thank you so much for taking the time to provide feedback on your experience at Lodge Lucanus! We sincerely apologise that your stay was disrupted by noisy guests and a lack of action taken by management. Please be advised that we are under new management...More

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South Africa > Limpopo Province > Bela Bela
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