We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

El Dorado Casitas Royale, by Karisma

Travellers' Choice award winner
GreenLeadersGold level
07/05/2017 08/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 9 more sites!
Professional photos
El Dorado Casitas Royale, by Karisma
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,358 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 4,165: English reviews
Start your review of El Dorado Casitas Royale, by Karisma
 Click to rate
Oldham, United Kingdom
Reviewed yesterday NEWvia mobile

Our third time so that says something and it was just as good. The staff are fantastic, they just make this wonderful place. They are funny and genuinely kind. They don't make you feel guilty for sharing this amazing country and resort with them. We especially thanks the servers Damian, Abby, Wilberth and Nestor who went out of their way...

 Report
Helpful?
Thank Helenmorris270
Hitchcock, South Dakota
Reviewed yesterday NEW

Relax, they take care of you. Room service, butlers(Edgar&Rudolph), service, maids, bartenders(Juan&Caesar). The food is all good. Eat as much as you want. All spectacular. They make everything worry free, relaxing, and a very romantic atmosphere.

Review collected in partnership with this hotel
 Report
Helpful?
Thank jefferygatzke
Croton on Hudson, New York
Reviewed yesterday NEW

Stayed in a Swim Up Casita. This is a very nice resort that tries extremely hard to be 5 star and likes to continually point out that they are a 5 star resort but it's a solid 4 stars. Not more. There is plenty to like: Rooms are large and well appointed. Bathrooms are very big. Loved the easy access...

 Report
Helpful?
2Thank gcornell
Albuquerque, New Mexico
Reviewed yesterday NEW

My wife and I just got back from another amazing trip (our 2nd) to Riviera Maya and the beautiful El Dorado Royale and Casitas resort! We went down to celebrate my birthday and once again this place did not disappoint. The weather was great, windier than the last time we were there but still fabulous. The food was amazing again,...

 Report
Helpful?
Thank tsgarcia7
Hamilton, Canada
Reviewed 2 days ago NEW

El Dorado Casitas Royale was our vacation oasis for the week. We were located in Casitas section 30 in a casitas suite. Beautiful view of the pool and closely appointed to Sante Fe Grill, D'Italia Casitas Royale and Kampai restaurants. The room was very nice and the king sized bed extremely comfortable. The ability to choose your pillow and aromatherapy...

 Report
Helpful?
Thank LesleyF26
Charlotte, NC
Reviewed 2 days ago NEW

The resort continues to step up its performance in virtually all areas. The grounds, in particular, are maintained to perfection. The food and beverage quality is almost universally great, and the swim-up infinity pool casitas are impeccable. The staff works so hard and is so kind in every way. My only negative comments: 1. Communication between the spa and concierge...

Review collected in partnership with this hotel
 Report
Helpful?
Thank RSLDYL
Washington DC, District of Columbia
Reviewed 2 days ago NEW

Better than expected - had a great time. Loved having a private pool and the staff were all wonderful. We would definitely return to this resort and suggest to others. Can't wait to go back - see you there...

Review collected in partnership with this hotel
 Report
Helpful?
Thank vacationeer2017
Dallas
Reviewed 2 days ago NEW

We are upset about SPA treatment under their new management. Previously we were allowed to combine my 2 messages per week with my wife's. I don't do messages and she does. Now the new management say's that they have taken it upon themselves to no longer allow that. Also, previously my wife was able to combined two at one time....

Review collected in partnership with this hotel
 Report
Helpful?
Thank bonniejeanjamesjaya
Sarnia, Canada
Reviewed 2 days ago NEW

Resort is advertised as a gourmet inspired resort and have to say the food served up by the half dozen restaurants was excellent. Much of the fresh produce is supplied by their own large greenhouse. Also enjoyed the catch of the day at the beachside lunch spot, JoJo's. Also the resort was generous with supply of drinks with service always...

Review collected in partnership with this hotel
 Report
Helpful?
Thank 798olek
Collinsville, Illinois
Reviewed 4 days ago NEW

Wonderful Resort!! Can't say enough about how beautiful and clean the place is. All of the workers are over the top good at what they do. Our two concierges, Javier & Miguel, made sure everything was perfect. Be sure to do the Greenhouse tour with Sergio, he makes the tour fun. Biking with Brenda was also fun. Also a big...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank zackfox2
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear zackfox2, Thank you for taking the time out of your day to write such a wonderful review from our property. I am so happy to hear that your experience with our resort was in line with our reputation for upscale and quality service. It will be a pleasure to extend your compliments to our staff, We are sure...

4,573 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4541)
Viewed
Dining (369)
Viewed
View from Room (221)
Viewed
Room/Suite (831)
Viewed
Hotel & Grounds (644)
Viewed
Pool/Beach Area (761)
Viewed
Business Centre/Function Rooms (16)
Viewed
Bathroom (114)
Viewed
Family/Play Areas (10)
Viewed
0:53
Videos (2)
Viewed
Other (1573)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (32)
Viewed
Room/Suite (17)
Viewed
Hotel & Grounds (5)
Viewed
Dining (7)
Viewed
Pool/Beach Area (1)
Viewed
Other (2)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Riviera Maya hotels
0.1 km away
El Dorado Royale, by Karisma
El Dorado Royale, by Karisma
#3 of 11 in Playa Paraiso
9,328 reviews
8.8 km away
El Dorado Maroma, by Karisma
0.4 km away
Generations Riviera Maya by Karisma
Show Prices
Show Prices
Show Prices
6.9 km away
Secrets Maroma Beach Riviera Cancun
5.5 km away
Grand Residences Riviera Cancun
Grand Residences Riviera Cancun
#1 of 26 in Puerto Morelos
771 reviews
6.3 km away
Belmond Maroma Resort & Spa
Belmond Maroma Resort & Spa
#1 of 5 in Playa Maroma
1,128 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
Services
  • Laundry Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: $655 - $2,595 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Orbitz, Hotwire, Priceline, Hotels.com, Travelocity, Cheap Tickets, TravelUp, Despegar.com, Cancelon and HotelQuickly so you can book your El Dorado Casitas Royale, by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
Hotel Style:
#16 Spa Hotel in Riviera Maya
#16 Luxury Hotel in Riviera Maya
#23 On the Beach Hotel in Riviera Maya
#24 Green Hotel in Riviera Maya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from El Dorado Casitas Royale, by Karisma staff and other travellers.
538 questions
Ask a question

See all questions (538)

Questions? Get answers from El Dorado Casitas Royale, by Karisma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Swim up Casitas”
tsgarcia7, 25 Apr 2017 | Read review
“We love the Presidential suit 3001. I'm a disabled vet and the lack of stairs for me is a blessings. Please do your best to assign this suite when we are back again 12/20-1/3/18. The Property did a great job also in assigning our two couple friends, the Scott's and Seller's individual casitas suites 2719 and 2717 that were close to us ”
bonniejeanjamesjaya, 24 Apr 2017 | Read review
“Upgrade tp the Casita's section is worth it with swim up porches, or infinity pools for each unit and separate pool areas and swimup bars.”
798olek, 24 Apr 2017 | Read review
“Ruby section 32 was top notch”
25kristint, 21 Apr 2017 | Read review
“All the Casitas are amazing!”
davidrL514BF, 20 Apr 2017 | Read review
5 of 5
Despegar.com
US$846* /night
View Deal
PricelineUS$2,079
Bookit.comUS$899
Expedia.com
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates