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El Dorado Casitas Royale, by Karisma

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El Dorado Casitas Royale, by Karisma
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3,641 Reviews from our TripAdvisor Community

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Showing 3,484: English reviews
Detroit, Michigan
1 review
Reviewed yesterday NEW

luxurious room for a Caribbean resort. loved the patio and the outdoor shower. would prefer that dinner reservations be first come first serve. many restaurants were totally booked for the evening but tables were empty, sometimes more empty tables than occupied tables. This made for many unhappy guests looking for a place to dine. Many larger parties are turned away... More 

Helpful?
Thank tennisgirl655
Bolton, United Kingdom
1 review
Reviewed 2 days ago NEW

Cannot begin to say how wonderful this place is!I have travelled extensively & stayed in some wonderful hotels but Karisma have nailed it here at El Dorado Royale Casitas- rooms - staff - facilities - bars - dining - personnal concierge it just goes on & on - its fabulous - would defy anyone who appreciates P&Q with quality not... More 

Review collected in partnership with this hotel

Helpful?
Thank jeanlbriely
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 days ago NEW

I'm going to try to make this as short as possible because I want to help as many people as I can and I know many might not read a lengthy review. My husband I honeymooned here 11/16-11/23 and I couldn't wait to come home! We stayed in the Casitas Royale section and paid a pretty penny for it. DON'T... More 

Helpful?
7 Thank Jayme S
Level Contributor
4 reviews
Reviewed 3 days ago NEW

My Husband and I spent our honeymoon at El Dorado Casitas and it was perfect. Our service was impeccable at our Casitas pool / bar (May and Jorge). The room was even better in person then the photos on their website. Will def. go back. The resort itself is beautiful, has amazing landscaping, and a ton of people pools and... More 

Helpful?
Thank Rebecca H
Old Bridge, New Jersey
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW via mobile

In response to my answer, absolutely yes. I will let you make this determination yourself as you read about El Dorado Casitas. My newly wed husband and I were able to book an individual casita in the section 27--. It felt like our own little oasis. The rooms are stocked with drinks and snacks daily, the outdoor shower complements the... More 

Helpful?
2 Thank KatrinaMarquez7
Abingdon, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 days ago NEW via mobile

I upgraded to the Casitas from the Royale on the second day of my holiday, and I'm pleased to say the Casitas is far superior to the Royale. I stayed in Casitas 27, and the room was great, with an outdoor shower and jacuzzi bath, with a terrace overlooking the pool. The standard of the room was generally good although... More 

Helpful?
Thank VickiL01
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear VickiL01 I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination. Be Certain that Jorge and May, would be very pleased to now that you have acknowledged their hard work and we are proud to have them in our casitas team. We will... More 

NJ
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 4 days ago NEW via mobile

Our group of 12 stayed at the El Dorado Royale for 7 days in November 2016. From beginning to end it was phenomenal! Upon arrival at this beautiful and luxurious resort, we were swept away with our luggage on a golf cart to our personal check-in at the casitas. This area has the scent of heaven emanating from within, which... More 

Helpful?
16 Thank ginzy14
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear ginzy14 Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our facilities, services and most of all our staff, the professionalism and kindness you have received. Thanks to the staff, facilities and services is that we have a large number of loyal and valuable guests and members that return year upon a year... More 

Dallas
1 review
Reviewed 4 days ago NEW

Superb resort, Amazing hospitality all around very romantic and beautiful! Will definitely visit again one of my most memorable vacations. Las Casitas always met all expectations and would highly recommend

Review collected in partnership with this hotel

Helpful?
Thank dallas_cerda
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear dallas_cerda It has been a pleasure to read your recent review. I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination. Hoping to welcome you once again at El Dorado casitas Royale, a Spa Resort by Karisma. Sincerely, Mariana Montes Hotel Manager El... More 

Jackson, OH
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 days ago NEW

We come to the El Dorado hotels every year and each time is wonderful. The staff are what changes the experience from just a vacation to a spectacular trip. Our room was in 32 Casitas block and we had an infinity suite. Our butlers Rodolfo and Raquel were fabulous. They helped us get into restaurants, change reservations, even got us... More 

Helpful?
Thank Cinful65
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Cinful65 Thank you for taking the time out of your day to write such a wonderful review from our property As you said Rodolfo, Raquel, Miguel y Daniel are a gem for us, as many other employees. Our goal is to make your experience unforgettable and unique. It feels very rewarding to acknowledge how much our guests appreciate... More 

Omaha, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

The service at this hotel is second to none. Everyone is friendly. In fact, it doesn't have the feel of a hotel or resort at all because of the privacy and personal service. You are treated like royalty from the moment you arrive. We traveled with 2 other couples and each had an Infinity Pool room on the 2nd floor... More 

Helpful?
Thank NebrMom
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! NebrMom Allow me to thank you for taking the time of sharing your experience with us, as our guests’ opinion is very important and it is thanks you to valuable feedback like yours we will continue to improve and perfect the five star service to all of our guests. I enjoyed reading your review. I'm very proud of each... More 

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: $707 - $1,502 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
Hotel Style:
#16 Spa Hotel in Riviera Maya
#17 Luxury Hotel in Riviera Maya
#23 On the Beach Hotel in Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Casitas Royale, by Karisma staff and other travellers.
453 questions
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Leeds, United Kingdom
1 month ago

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Questions? Get answers from El Dorado Casitas Royale, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you MUST stay (though I highly recommend against it), do NOT stay in the 28-32 block Casitas..”
 of 5 bubbles 593jaymes, 1 Dec 2016 | Read review
“choose a casita! You get a pool shared with a much smaller group and bar! plus the rooms are fabulous.”
 of 5 bubbles rebeccahS806QI, 30 Nov 2016 | Read review
“32 Casitas is at the very end of the resort and all the rooms are infinities or swim ups to the bar.”
 of 5 bubbles Cinful65, 29 Nov 2016 | Read review
“Spend the extra money and get a swim-up. You wont be disappointed.”
 of 5 bubbles brianhA2640HM, 28 Nov 2016 | Read review
“Rooms in the Casitas area (away from the main hotel), are quieter.”
 of 5 bubbles larryr462, 26 Nov 2016 | Read review
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