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4.5
#8 of 68 all-inclusives in Riviera Maya
Location
Cleanliness
Service
Value
Generations Riviera Maya, is Mexico’s premier All Suites, All Ocean Front, All Gourmet Family Resort where couples, wedding parties and families savor a vacation that fosters togetherness. This hotel with 159 suites, winner of the prestigious AAA Four Diamond Award and Winner of The Magellan Gold and Silver Award 2014, by Travel Weekly, stretches along a secluded beach, providing indulgences from gourmet cuisine, to luxurious suites. Families can relax knowing that their little ones are in good hands with our certified team of professionals at our Kids Club. The Hotel is located just steps away from El Dorado Casitas Royale, in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean. 25 minutes south of Cancun International Airport, 20 minutes north of Playa del Carmen, just 10 minutes away from Mayakoba championship golf course, 25 minutes away from the Playacar Golf Club, 5 minutes south from Puerto Morelos and 35 minutes south of downtown Cancun. All guests (18 years and over) are welcome to use the facilities at the Adults Only El Dorado Casitas Royale and El Dorado Royale.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Generations Riviera Maya Resort is lauded for its vibrant atmosphere and special touches, especially during celebrations, with live entertainment and comfortable accommodations that keep the mood festive. Guests often commend the staff's warm hospitality and the responsiveness of butlers, although some have encountered service inconsistencies. Impeccable cleanliness across the property is a highlight for many, yet some visitors have had less stellar experiences.
While the spacious rooms earn praise, they are not without criticism due to maintenance needs. Although the dining options are a hit, skeptics point out that the resort's value proposition is diminished by high costs and underwhelming extras.
Atmosphere
Lively
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Comprehensive
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Because the staff at Generations is so incredible we feel like we are attending a family reunion each time we return. The management team sets the tone for the entire hotel. Resort manager Lucia along with her assistant Berenice, are aided by Exotic manager Nelly and Fabiola, the head of concierge staff. The staff of butlers is efficient and wonderful. Luna, Ana and Ramon helped our family, but Diego, Eddie, Imelda, Luis, Gerardo and Israel always backed them up. We had an opportunity on this trip to get to know the chefs at the great restaurants at Generations. Paco Gomez, Sanjeev, Elizabeth, Daniel Pacheco, Fabean and Victor served up some of the best food we have ever had. Restaurant managers and servers made our mealtimes memorable and enjoyable. Ivan, Angel, Aimee, Lourdes, Tere, Fernando and Nancy warmly greeted us while servers Juan Carlos, Alex, Daniel, Eduardo, Eduardo, Guillermo, Miguel, Jonathan and Hellen efficiently and graciously served our meals and drinks. Tatiana, Rosa, Rosalba and Reyna kept our room tidy and clean while Ivan kept our mini fridge stocked up and security staff Silverio and Fernando were always out and about. Our building concierge staff of Jaime, Andres, Jenifer and Mafer greeted us each day and were available as needed. We had additional family join us for the first time on this trip. Bellboys Juan, Tony, Julian and Frank handled our luggage so professionally, and bar servers Marisol, Martha, Erbie, Joaquin, and Jose Luis made sure our glasses were not empty for long. The Lomas staff at Generations, Luís and Armando, arranged all our trips to and from the airport, and Carlos Tuz was our excellent driver. As mentioned above we had family join us on this trip, so we took advantage of the wonderful Kids Club staff of Maya, Xio, Wendy, Angie and Mireya. Every child under their care was safe and happy with lots of activities. While outside and around the pool they were kept happy and busy by the Entertainment Staff of Claudia, Paty and Sharon. We go to Generations twice a year for two weeks at a time. It is truly our home away from home.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip:Pricing is fluid so check often.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from El Dorado Royale, Propietario at Generations Riviera Maya Resort
Responded Mar 25, 2024
Dear Trip507005, Thank you for sharing your heartfelt experience at Generations! We're thrilled to hear that our incredible staff made you feel like part of the family and contributed to making your stay memorable. Your kind words about our management team, led by Lucia, Berenice, Nelly, and Fabiola, are greatly appreciated. We'll be sure to pass along your compliments to Luna, Ana, Ramon, Diego, Eddie, Imelda, Luis, Gerardo, Israel, and the entire team of butlers for their efficient and wonderful service. It's fantastic to hear that you enjoyed the culinary delights prepared by chefs Paco Gomez, Sanjeev, Elizabeth, Daniel Pacheco, Fabean, and Victor. We're also delighted to hear that our restaurant managers, servers, housekeeping staff, concierge team, bellboys, bar servers, and security staff contributed to making your stay enjoyable. Thank you for recognizing the efforts of our Kids Club staff, entertainment team, and Lomas staff. We're glad to hear that your family had a wonderful time and that Generations has become your home away from home. We look forward to welcoming you back twice a year for many more memorable stays! Warm regards, General Management
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We have been to karisma resorts multiple times and this was our second stay at generations. The resort is an amazing resort to visit especially if you enjoy being in a pool. The pool is huge and enough room so your not on top of each other. The swim up bar seemed to be overwhelmed at times and took longer than usual to get served. What I observed was usually only one bar tender making drinks and everyone just taking orders. Minor complaint and can be easily fixed.
What makes generations a great place to visit isn’t entirely just the resort it’s the people working there. We had amazing butlers during our visit Eddie and April. They always made sure we were taken care of. Since we have been there in the past even our old butlers and friends Jesus and Luiz always popped in to make sure we had no issues. Eddie and April always made sure the boss my five year old was always happy and took extra time to make balloon animals and make sure they left some candy in the room for him.
As far as the food is concerned we had a minor issue on day two of our stay. During that time we had a chance to meet Jesus and Gustavo these two oversee the food and beverage for the resort. They made a point to stop in daily during our lunch and dinners to make sure everything was up to par.
Having been to karisma resorts nearly 20 times now what we have noticed is that the rooms could use updating and could be better maintained/cleaned. We have also noticed that dress codes are not enforced enough by the front of the house. Multiple times we would see people not dressed according to their permitted dress code for meals. We observed kids with wet bathing suits being sat for dinner at jade and guys with ball caps on and t shirts. Not a big deal until someone has to use the chair after them and now has a wet butt. This being our second stay at the resort some of our complaints prior still exist today. They need better food options for kids and stop giving kids glassware at meals. Also enough with the up charges for special meals and drinks this is an all inclusive resort stop asking for more.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels and Resorts, General Manager at Generations Riviera Maya Resort
Responded Aug 23, 2021
Dear christian k, Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Generations Riviera Maya by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.
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We booked this trip because we both work in Hospitality and even with COVID when most people were off, we were not. After a long stressful year we just needed a break and wanted to go someplace warm. Being in hospitality, I researched extensively our options because COVID precautions are super important to us. We booked here even though we didn't have children with us based on the excellent service reviews and knowing what Karisma as a brand did for COVID.
The property was around 60% occupancy and very busy with weddings but that didn't seem to impact the service or the cleanliness. Our butlers Melissa and April were wonderful. Melissa realized that my husband didn't like sun and often made sure a balibed was available for his use. The food was wonderful and Jade was one of the best Asian restaurants we have eaten at (note you can even get wonderful steaks there). They have a fabulous plantain sushi that is a must try! All of the waiters were wonderful and Gustavo takes his F&B managerial duties very seriously and my husband enjoyed talking with him about their operations. Likewise, we got to visit with Mariana who we got to exchange information about Covid practices and how it has impacted our business. She is definitely an amazing GM who is super focused on customer experience.
Some tips I would share as a couple: It is louder because there are many families and a large very entertaining pool bar. If you are looking for quiet then their neighboring property would be ideal (El Dorado Casitas). If you don't mind the lively atmosphere the end buildings are slightly quieter. We actually had a room directly in front of the pool bar in building 19 and Mariana was so kind and relocated us once occupancy opened up to a different spot in building 20. The music creates a wonderful family energy but being that I had to work as well, it made it a little difficult so we really appreciate her being understanding. The last thing I wanted to do as a GM myself was complain about a room or ask to move.
Some of the dining options are limited, they don't have everything open all the time but as mentioned above, we were impressed with what they did have open. You can also visit the restaurants at the neighboring properties if you are a couple so that was a nice perk. We would definitely return just based on the cleanliness and service and appreciated the wonderful week in paradise while we detoxed from a stressful year!
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Date of stay: November 2020
Rooms
Cleanliness
Service
Room Tip:For quiet, ask for far from pool bar - For lively ask for near pool bar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels, Director General at Generations Riviera Maya Resort
Responded Nov 19, 2020
Hola SmRubin, We are thrilled to know you had such a wonderful stay at Generations Riviera Maya by Karisma and cannot wait for you to experience another Karisma experience with us. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future! Kind Regards, Your Hotel Management
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First time staying at Generations. Came with my wife, 3 kids (9, 10 and 12) and grandfather (89). Had a great time, the resort is beautiful, the rooms are massive, our 2 bedroom was over 2000 sq ft! We enjoyed the food and the restaurants, it was nice to be able to take a golf cart over to their sister resorts and eat there also. (Adults only but our kids are obsessed with room service) Grandfather had no issues getting around and staff were always willing to help. Everyone at the resort was very helpful, Diana, Luiz, Roman, Rosaura were some of the standouts amongst the many with great customer service. I feel our vacation was really made great though by our concierge Leo. Super well organized, always checking in on us to make sure we were ok. I felt like the quality of your concierge or butler may make or break your vacation here and Leo was excellent. The New Years celebration was something very special. The extensive work put into it is something everyone should experience at least once. I cannot stress enough how great it was and how beautiful the resort was. We were there for Christmas too and the Sanata visit and entertainment was great. Downfalls for the resort: Bali beds, they need more, people like to lay in the bali beds, even if they don't have a direct view of the ocean, put out an extra row on the Northside, since everyone is getting up early to get one the people setting up the beds should be there early too. If you can't do more bali beds get the premium wood lounge chairs and throw an umbrella between them. Pool water temp: I want to live in the pool while I'm on vacation and hangout at the pool bar, unfortunately the pool was too cold. The hotel casts a shadow over the pool after 3 which I'm sure contributes to the temperature but heating the pool in the winter is a must. Thank you Generations for a wonderful stay we will be back!!!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KarismaHotels, General Manager at Generations Riviera Maya Resort
Responded Jan 6, 2020
Dear 3keedz, Thank you, it is always very rewarding to read the comments and feedback from our valued guests. We are thrilled to hear that your family enjoyed our Generations Riviera Maya and we hope to see you again very soon. Best Regards, Your Hotel Management Team gm@generationsrivieramaya.com Generations Riviera Maya by Karisma
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Wife and I had a fantastic week at Generations! Lower occupancy allowed us to upgrade from a standard room to a 1 bed corner suite with patio and walk out pool (totally worth the $400 increase). From the golf cart drivers to the folks cleaning around the resorts to the wait staffs, everyone was super friendly and seemed genuinely appreciative that we were there. With El Dorado Casitas and Royale a short walk away, the food options were great. Shout outs to Aby at Rincon, Ana (our Beach Butler at Generations), David at D'Italia, Chris (awesome Yoga instructor!), and especially our personal Concierge Eli. We will be back!
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Date of stay: February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels, Director General at Generations Riviera Maya Resort
Responded Feb 13, 2021
Hola jameslO785GK, Thank you for your feedback, sharing your experiences of your stay. I'm very happy to know that we provided with the Karisma Gourmet Inclusive Experience. I'm very flattered by your kind words and also very proud of each employee. Thank you again for your wonderful feedback and we look forward to your next visit. Kind regards, Your Hotel Management
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We arrived at the beautiful resort and were greeted by Guillermo who was super friendly and helpful to us throughout our stay and always answered our many questions patiently!! The property was beautiful and clean and we loved walking, biking, or going on golf cart shuttles multiple times/day to get to one of the different pools, beach areas, or restaurants that all served delicious, fresh food and always had excellent service by waitstaff. We loved biking around the property daily to look for wildlife.. resident crocodiles, iguanas, spider monkeys! We talked daily and got friendly assistance from our butlers Nick, Jesus, Israel, Imelda, Arturo, and Kevin. Luis from Lomas travel helped us plan some amazing excursions to see Mayan ruins and cenotes!! There were so many other friendly staff (golf cart driver-Jesus, activities-Haxby..and others) that really made our experience great and made Mexico feel like a warm, welcoming country to someone who has never traveled there before. I was also really impressed with the sustaianable/green initiatives at the resort. Our only feedback would be to have some more quiet times at the family pool area and to have bike rentals on both sides of the resport. Otherwise, our vacation was muy bien!!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from anna pegler, General Manager at Generations Riviera Maya Resort
Responded Mar 2, 2020
Hola mollyc555, First of all, I would like to thank you for taking the time to share your comments of your recent stay with us. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. I was most happy to read of your kind comments regarding the service you received. We hope for the future privilege to welcome you back to Generations Riviera Maya. Your Hotel Management Team gm@generationsrivieramaya.com Generations Riviera Maya by Karisma
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First and foremost, our butlers Luiz and Israel elevated the bar for customer service. They were proactive in making sure we had reservations to the restaurants we wanted. On many occasion drove us with the resort club car where we needed to go. We believe they are the best butlers. We wish we could have them assigned to us every time we stay at any of the resorts.
Our beach butler Carla had our Bali bed ready for us in the morning and made sure we were never thirsty.
We enjoyed lunch at section 31, I believe it is an unknown gem site for lunch thanks to Norma and her cook. The cook prepares different meals every day and they are truly really good.
Our room was always cleaned properly and the refrigerators properly stock every single day without us asking.
The reason for a four-star instead of five-star is due to concerns regarding room overbooking. As we check-in, we could overhear another couple been told the room they had book was not available.
In addition, as you talk to other people staying at the resort and quite a few of them share that they did not get the room they had reserved. It makes it quite concerning.
This is our third stay at Karisma resorts this year and we have experienced firsthand been told the room at a different resort that we had booked and confirmed was not available. We had hoped it was an isolated incident but it seems to be quite more common than we first thought at Karisma resorts.
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels and Resorts , General Manager at Generations Riviera Maya Resort
Responded Jun 25, 2021
Dear robertlK9639KH Thank you for your wonderful review of your experiences at Generations Riviera Maya by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Generations Riviera Maya by Karisma
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I thought I booked a beachfront vacation but it didn't work out that way and that is why I say know before you go. There is probably a mile of beach but it was all unusable due to seaweed and sea grass everywhere. They must have had a hundred people constantly raking the beach and scooping it up with a machine and hauling away but to no avail at least in terms of being able to enjoy the ocean. Not sure if this is seasonal or a year round problem but be aware. Another thing you need to know before you book are the types of accommodations between Generations and El Dorado Royale the sister resort that shares the property, as there are many and locations vary greatly. Make sure you get the type, price and location so that you get what you want as the choices are many and locations are spread over probably a mile at least. With that out of the way please understand the place is fantastic. I would say its the cleanest resort I've ever visited, everything is immaculate and groomed, covid awareness is unsurpassed, and the staff if wonderful. You have so many options for dining you won't have to eat at the same place twice unless you choose too. They have staff available to assist you with whatever needs you may have, travel consultants on hand, and again the best people working to make your stay the best it can be.
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels, Director General at Generations Riviera Maya Resort
Responded May 2, 2021
Hola Jack M, Thank you for sharing your experiences of your recent vacation, I truly appreciate your comments and have carefully read through your detailed feedback. Once again, many thanks for you review and I hope to see you again soon at the Generations Riviera Maya. Kind regards, Your Hotel Management
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The trio of Butlers that attended my fiance and I were truly outstanding. Stephanie enabled me to set up a pre-arrival wedding engagement surprise for me ahead of arrival. This meant that our engagement dinner was faultless and the entire staff at Jade Asian restaurant pulled out all the stops from beginning to end. Even after we left and realized that we had forgotten something in the room, Stephanie came to our rescue and ensured that our left item was retrieved by housekeeping and returned to us. What a totally professional employee!
Stephanie's coworkers Luiz and Jesus in the Butler´s Lounge also excelled in briefing us about the different types of dining options available at Generations, Casitas Royale and Dorado Royale.
The reception staff were outstanding with their warmth and personability. Eli,in particular merits a special mention. Our server at Dítalia Casitas - Eliazer was outstanding too.
The rooms and amenities at Generations are very well thought out. Families are really well catered for and there are so many options for parents traveling with small children.
We already miss the resort and the smiling staff who wenbt out of their way to help us. We are already planning a return visit in 2021!
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Date of stay: December 2020
Rooms
Location
Service
Room Tip:The swim-up suites are the best
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels, Director General at Generations Riviera Maya Resort
Responded Dec 7, 2020
Hola ElliotB91, Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and I'm happy you had a unforgettable vacation at the Generations. We do our best to provide all our guests with a unique vacation experience where families and couples like can enjoy superior quality and Gourmet Cuisine in a relaxing, beachfront environment. Kind regards, Your Hotel Management
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We have been traveling to Karisma Resorts for some time now to both adults only and family friendly resorts. We had not been to Generations yet so decided to give it a go this spring break. I personally was a bit hesitant at first as its design and other reviews had be thinking it would not be great for a 9 year old. Also read reviews that stated the "bar was loud and music played late into the night". Having been to Nickelodeon in Punta Cana in past, i was skeptical at generations working as a family resort. I can say, for OUR family, it was actually wonderful. Family wise, there is plenty of activities for kiddos to do throughout the day. From pool activities, kids club and the Family Lounge, our kiddo was content the entire 4 days. We added an excursion and also visited the ranchero and greenhouse which was quite interesting. For OUR child, this all worked. It may not for some. The room was spacious and the view from the balcony was spectacular to say the least. We were in 2 bedroom swimup which allowed for space for all as well as the privacy of having separate sleeping spaces and restrooms. The food was very good and offered plenty of options for kids as well as unique options for adults. After working through a couple glitches with the butlers on the first day, we had 3 days of on point service. Israel accommodated all our needs and was always happy and friendly when we spoke. In fact the entire staff of the resort was just as friendly and happy. As for the bar being loud, I will say there is entertainment every night until 10pm and one night a wedding party went on til 11pm. We are a family that gets up early in the morning and goes to bed fairly early so this could be an issue for families who have similar schedules. I can say it was loud until 10 every evening but we realize that people vacation differently so we didn't allow this to be an issue. All in all, it was a wonderful vacation for our family and we cant wait to go back.
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Date of stay: March 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from anna pegler, General Manager at Generations Riviera Maya Resort
Responded Mar 15, 2020
Hola como13, First of all, I would like to thank you for taking the time to share your comments of your recent stay with us. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. I was most happy to read of your kind comments regarding the service you received. We hope for the future privilege to welcome you back to Generations Riviera Maya. Your Hotel Management Team gm@generationsrivieramaya.com Generations Riviera Maya by Karisma
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The food is my favorite here - I have loved it every time I've been. I would say with day-rates for visiting family, and the amount of travel through the jungle to get from the road to the resort, it would feel like a HUGE deal to be at a different resort.
There are more places to choose from in the Riviera Maya area.
PRICE RANGE
C$460 - C$599 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera Maya
NUMBER OF ROOMS
162
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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