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Generations Riviera Maya by Karisma

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Generations Riviera Maya by Karisma
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1,084 Reviews from our TripAdvisor Community

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Showing 993: English reviews
Reviewed 3 days ago NEW

We were here for fall break with my daughter, brother and his wife and daughter. The resort is beautiful, with infinity pools off the balcony leading to the main pool that had bar & seats in the water, which was so amazing. The rooms were absolutely beautifully designed, with large bathrooms and spacious area. My brother and his wife are...

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Helpful?
1Thank Janice A
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review

Dear guest, First of all I would like to thank you for taking the time to share the review of your stay with us at Generations Riviera Maya. We are very glad to read that in general it was a great trip and that all your family enjoyed our service and facilities; big part of our success is because of...

LaFayette, Georgia
Reviewed 3 days ago NEW

This all inclusive resort is an excellent choice for families or couples. The food is totally gourmet as advertised and the rooms are large and updated. The entire resort is clean and fresh. The service staff is top notch. I really cant say enough good things about Generations Riviera Maya. Guests also have access to the adjacent Karisma property which...

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Helpful?
1Thank Tom T
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review

Dear guest, We really appreciate you took the time to share the kind comments of your recent vacations at Generations Riviera Maya, please know that reading your review it encourage us to keep working hard and always improving in order to be the best family hotel of the area. I would like to thank you for recognizing our staff and...

Cedarburg, Wisconsin
Reviewed 3 days ago NEW

Overall we found this resort to be excellent, with only a few minor issues that the staff took care of in a timely manor. Claudia was our main contact and did an excellent job of taking care of everything. Our personal butler Luiz was fantastic as well as others (sorry don't have all the names, but they were great). Very...

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Helpful?
1Thank Pat N
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review

Dear guest, It is with much joy that I read your kind review and we would like to thank you for taking the time to share your experience in this important forum, we really appreciate that you chose Generations Riviera Maya as your host hotel during your recent vacations in Mexico. We are very glad to know that we were...

West Orange, New Jersey
Reviewed 4 days ago NEW

We stayed here last winter, but I just found my detailed notes and am posting now. If I say something that is really important to you, you might want to search through recent reviews to see if things have changed. We chose Generations primarily because they had by far one of the largest hotel room types in the Riviera, much...

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Helpful?
1Thank WOScott
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review

Dear guest, I would like to thank you for giving us the opportunity to welcome you at Generations Riviera Maya during your recent vacations, it is an honor that you chose our hotel from all the other options in the area and we are very glad to know that in general it was a great stay. All your comments are...

Reviewed 5 days ago NEW

I recently visited Generations resort with my husband and 6 month old baby for one week and overall our stay was ok. I give the stay 3 out of 5 for the following reasons: 1. Service - Negatives: butler service was not as great as had been advertised on the resort website. For instance, we asked for milk in our...

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Helpful?
1Thank Jacqueline O
KarismaHotelsResorts, Director General at Generations Riviera Maya by Karisma, responded to this review

Dear Jacqueline O Thank you for having chosen Generations Riviera Maya as the destination for your family vacation and for sharing your comments with us on Trip Advisor. it is nice to know that you have enjoyed our spacious room and the luxury Spa Treatment received; nevertheless, I am disheartened that the service received was not completely as expected after...

Peyton, Colorado
Reviewed 5 days ago NEW

Was just here last April and this time brought our college age kids. Food is outstanding and so is the staff. Beautiful resort. Bonus is to be able to use the El Dorado property next door as well. Big shout out to Arturo at The Palms restaurant by the pool at Generations - great waiter!

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Helpful?
Thank wj25
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review

Dear guest, First of all I would like to thank you for choosing again Generations Riviera Maya as your host hotel for your vacations, we really appreciate you took the time to share your kind comments in this important forum, it will definitely help other future guests to have a better idea of what to expect if they decide to...

Plymouth Meeting, Pennsylvania
Reviewed 6 days ago NEW

We just got back from Generations Riviera maya. Pretty much love everything about it. The staff was incredible, the property was beautiful and the place was exquisitely maintained. We really enjoyed the restaurants as well. The fact that you can take advantage of everything at El Dorado and Casitas is a bonus. I cannot wait to go back.

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Helpful?
1Thank bwillie27
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review

Dear guest, First and foremost I would like to thank you for choosing Generations Riviera Maya during your recent vacations in Mexico, we really appreciate you took the time to share with us your experience in this important forum, it will definitely help other future travelers to make a decision. I´m very glad to know that you enjoyed our facilities...

Toronto
Reviewed 6 days ago NEW

The resort facilities qualify as a four star - fair enough. Part of a large complex that accommodates additional resorts, so you have access to many restaurants and amenities, all of which rate quite good or higher. But, and it's a big but - the beach is useless. Pass on this place if you're looking for a great (even half...

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Helpful?
Thank World-Traveller-one
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review

Dear guest, First of all I would like to thank you for taking the time to share your comments in this important forum, your review is very helpful for us and also for all the future visitors to have a better idea of what to expect. All across the Riviera Maya we have been suffering of beach erosion along the...

Dalas
Reviewed 1 week ago

The property is beautiful and the rooms are very nice and extremely spacious. The staff is excellent! Everyone is so friendly and accommodating. The butlers, restaurant staff, beach/pool staff, room service and maid service are attentive and always smiling. A++ What’s not so great. - Swimming Pool - The pool is very cold (68 degrees) so be prepared. If you...

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Helpful?
2Thank BrianAptMaui
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review

Dear guest, First of all I would like to thank you for sharing your honest review in this important forum, we really appreciate you took the time and it is very helpful for all our team to have the feedback of your recent stay with us. I´m very disappointed to read your last comment in regards to the response received...

Sudbury, Massachusetts
Reviewed 1 week ago

This was a family trip - 2 adults and 4 kids (all teenagers). We had a 3 bedroom suite, which gave us plenty of VERY comfortable beds as well as 3.5 bathrooms. We had 5 beautiful weather days in January 4 beach days and 1 beautiful day by New England standards, but "cold" for Mexico - 73 degrees :) I...

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Helpful?
1Thank Susan B
KarismaHotelsResorts, General Manager at Generations Riviera Maya by Karisma, responded to this review

Dear guest, It is with much joy that I read your review and we would like to thank you for giving us the opportunity to be your host hotel during your recent vacations at the Riviera Maya. We are very glad to know that we were able to exceed your expectations with our service and facilities, our team is doing...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Generations Riviera Maya by Karisma is Mexico's premier all Suite, all Butler, all Gourmet beachfront resort where couples, wedding parties and families savor a Gourmet Inclusive(R) experience, a vacation that fosters togetherness. This 144 suite hotel stretches along a secluded beach, providing indulgences from gourmet cuisine, to luxurious suites with butler service. Families can relax knowing that their little ones are in good hands with our certified team of professionals at our Eko Kids Club. Guests are invited to customize their Gourmet Inclusive(R) experience by completing a pre-arrival form online. ... more   less 

Additional Information about Generations Riviera Maya by Karisma

Address: Km 45, Carretera Cancun - Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: $578 - $1,658 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Generations Riviera Maya by Karisma 4.5*
Number of rooms: 144
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Orbitz, Travelocity, Expedia and Jetsetter so you can book your Generations Riviera Maya by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#20 Top resorts Hotel in Riviera Maya
#28 Spa Hotel in Riviera Maya
#29 Luxury Hotel in Riviera Maya
#38 On the Beach Hotel in Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Generations Riviera Maya by Karisma staff and other travellers.
271 questions
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Questions? Get answers from Generations Riviera Maya by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The views are best on 4th and 5th floors. I prefer building 20 since it is farther away from the pools and therefore quieter.”
 of 5 bubbles 755tomt, 17 Jan 2017 | Read review
“Upper floors don't have swim-out pools but have the best views”
 of 5 bubbles WOScott, 16 Jan 2017 | Read review
“all rooms face the ocean, so I don't think there is a bad one”
 of 5 bubbles susanbH9081TN, 12 Jan 2017 | Read review
“Choose a room that walks out to the pool”
 of 5 bubbles Scoobie234, 10 Jan 2017 | Read review
“I loved the size of my room. It was impeccable and very appealing to the eye. My other family members had rooms with the infinity pool which was beautiful. The pictures online did not even compare to what I saw when I first walked into my room. Kudos to Karisma!”
 of 5 bubbles jeannie1060, 9 Jan 2017 | Read review
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