Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to Hard Rock Hotel Ibiza, your Playa d'en Bossa “home away from home.” Hard Rock Hotel Ibiza aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
The rooms offer a flat screen TV, a refrigerator, and air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Hard Rock Hotel Ibiza features a concierge, room service, and a rooftop terrace. In addition, as a valued Hard Rock Hotel Ibiza guest, you can enjoy a pool and breakfast that are available on-site. Guests arriving by vehicle have access to free parking.
While visiting Playa d'en Bossa, you may want to try some burritos at one of the nearby restaurants, such as Can Burrito or Restaurante Sissi's.
Hard Rock Hotel Ibiza puts the best of Playa d'en Bossa at your fingertips, making your stay both relaxing and enjoyable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Hard Rock Hotel Ibiza is celebrated for its cleanliness and vibrant atmosphere, featuring music-themed events and live performances that energize many travelers. The prime location near beaches and nightlife is a highlight, although some find it worn. While luxurious amenities like pools and a spa are well-regarded, guests have called out the high costs and additional charges that diminish the perceived value.
Rooms, on the other hand, often face criticism for maintenance and cleanliness issues. Service generally earns praise for its professionalism, but experiences of inconsistency exist.
Location
Convenient
Atmosphere
Lively
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Lavish
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The bed is huge, the room had a view of the pool, the hotel is beautiful and it is next to the Hotel Ushuaia which is great if you go to the events organized by this last hotel, because then you are in touch and you can have dinner in one of the its restaurants. The rest of Tatel's food is very good, but the service is not good, added to the fact that it is very expensive, the live music is very very loud to the point of not being able to speak. On the other hand, in the rest 3rd. Half the service is excellent, it is much cheaper, it must be clarified that in this case it is fast food, but the cocktails are very good. The light in the toilet and shower turn on automatically when you enter, although several times they turned on by themselves, which is quite annoying at bedtime.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hard Rock Hotel Ibiza is the best hotel in the island! From best location right in the middle of everything and walking distance from the best club in the world Hï, to the best service and quality suites! I’m stay in this hotel since 2017 all season and will keep coming back, as it is my home! Very much happy about the service, the management, my suite, the facilities, the atmosphere and the special care I’m getting as a VIP client! First and Foremost, Special thanks to Paola Castineira for special help & care regarding my whole stay and beyond, Zuzana and VIP office team for excellent service, Estefania, Anji, Alex and guest service team for great care, Rowena & Ami from housekeeping, Pilar & Mary for great service in constant cafe, and my favorite Mar, Kenya and all the girls together with all the botones (bellboys & valet parking) for amazing work, extra services, care & love and mostly manager Itzy! 🩷 Big thanks to Javi for special caring, Special love to Pepe from beach club for his friendship and laughter! Thank you Luisa great sub director and mostly last and most important David Caso the best director! (And his wife Irune my dear friend ♥️)
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Service Palladium Hotel Group, Owner at Hard Rock Hotel Ibiza
Responded Oct 27, 2023
Dear Elior, Thank you for your incredible review of Hard Rock Hotel Ibiza! We're honored to be your top choice on the island, and it means the world to us that you've considered us your home since 2017. Your kind words about our location, service, suites, and atmosphere have made our day. We truly appreciate your recognition of our team members, and we'll ensure your special thanks are conveyed to them. We can't wait to welcome you back and continue providing you with memorable experiences. See you soon at Hard Rock Hotel Ibiza! Warm regards, Dorela H. Customer Care Manager HRHI
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First of all a big praise to the staff of the beach bar, Carlos made everything possible and was always there for one, Miguel a great employee, always nice and polite, a huge thumbs up for all who work at the beach bar, unfortunately we don't know of everyone what their name is otherwise we would mention everyone by name, just top top. The food at the beach bar just delicious. Private beach section with many sunbeds, umbrellas and service on the sunbed, food and drink great. Breakfast plenty of choice, something for everyone. Everything was super clean. As some have written before, the hotel is old but these are normal wear and tear that can be abolished when the reviews are read by the management. The outdoor area is in great condition, is super maintained and all those who work there are hardworking bees, really mega. Everyone but also everyone who works in the service breakfast are super friendly and accommodating, they do everything with a calm and yet in action, a great staff team we can only say. The room has been ok as described several times here just got old but all mega Clean by the great room service staff. Especially the jacuzzi and the sun terrace on the second level (platinium suite) has it on us, but you can not go to the beach if you don't like. Very pleasant we can only say. Of course it's not necessarily quiet in the complex, but what do you expect, it's a hotel with a lot of young people but also a lot of over 50s as guests and the music does the rest, which runs over day 6 hours with DJ just like it should be in a hard rock hotel, just like at the beach bar always with DJ, there's nothing without music, which we didn't consider as annoying, but everyone sees that differently. Top were the events on Fridays, which we didn't find super disturbing, you just join in, either as we did first and then further from the balcony. What I unfortunately have to note as criticism, in a hotel which is not necessarily cheap, the first coffee you can make in the morning in the room should not be charged, that was also not told you that the extra costs, that was not so great in our opinion. The bill then we got when checking out and were a bit speechless. Nevertheless, we can say that we will come back... see you next year;-)
Ah and what we absolutely need to mention is the incredible pace at which the employees go on Fridays or to events before and after a Event have cleared everything away again and everything is picobello clean again when 5000 people were there on a Friday, that is just sensational.
All thumbs up for the hardworking bees at the Hard Roch Hotel.
You're just classes...
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently stayed in a Hard Rock suite platinum, considering the circa £600 per night cost the room was poorly maintained and the daily cleaning was very poor, the soap and shower gel was also never replenished adequately.
During our stay, the fire alarm was sounded 7 of the 10 nights between the hours of 2 and 4 am, no one at the hotel advised of the reason for this and there was no apology when we made a complaint at checkout.
The staff at the front desk were also fairly rude on checkout, particularly when we raised some issues that we were not happy about and were told that they could do nothing and I should’ve discussed this with them earlier.
Overall, we would not recommend the hotel.
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Date of stay: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Simona Altamura, Owner at Hard Rock Hotel Ibiza
Responded Jul 15, 2024
Dear Mr. Cleaver, Apologies for any inconvenience you experienced during your stay. I have to say that smoke and carbon monoxide detectors and fire alarms are mandatory in tourist accommodation facilities in Spain and cannot been desabled. Every time the fire alarm sounds, a procedures for safety stars even if others guests are just smoking inside their rooms knowing that it is not allowed. I hope we can restore your faith in us, please reach out to me directly for your next visit and I will committ myself personally to be sure that it will be flawless. Rockin' Regards, Simona Altamura Customer Care Manager
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I have travelled the world to Hard Rock Cafes dining and collecting magnets, this trip was my first hotel stay and safe to say last after the experience we encountered. Myself mum and sister arrived at the hotel, our room was a swim up room no 4005, the room was not made up for 3 people, so we had to contact reception, the sofa bed is unsuitable to be classed as a bed it is very flat and uncomfortable, the bedding is paper thin and the towels had rips in them. There was no sealant around the bath, and the shower door did not seal so the floor flooded each time. Outside our patio door there was empty beer bottles upon our arival, the palm trees bases where covered in cigarettes butts. Breakfast is charged at 40 euro per person. Food / drink is exspensive and disappointing, 2 cans of water was 12 euros. We are at the splash pool where our chicken was served black, we complained but all they came back with was it's because it's kept in the fridge! No refund or alternative meal was offered. We had to ask multiple times for a replenish of tea bags and milk for the room. The cleaning products the room attendants use is so strong we couldn't sit in our room until it was aired out. The last day there was a topless lady posing for photos it was apparent the life guard was walking from one end of the pool to the other to turn on the water features multiple times conveniently passing her each time for a gorp! There not saving lives as they just sit on there phones. Tatel service was shocking, we arrived wanting one drink outside, we were told no! So after attempting to leave I told the lady on the desk it's not acceptable I'm a paying customer and made it clear I wanted to sit outside for one drink, the member of staff then allowed it, the venue was dead and I really didn't see what the issue was! Credit to the ladies at the breakfast cafe they where very nice and service was great. Late check out is charged at 150 euro, which after having a meeting with the manager this got wavered which was appreciated we felt the need to bring our issues of our stay to bring awareness that for a 5* hotel every guest should receive 5* service. I hope the manager and the maintenance team get to work on making the hotel more of a 5 * hotel and providing guests with an unforgettable stay as that's all that we wanted.
Oh one more thing blame my OCD ...the b is missing from the DJ sign at splash pool.
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Date of stay: April 2024Trip type: Travelled with friends
Room Tip:
Heated pool is 23oc 🥶
Fridge magnets are 19.95 euros
Taxis start at 4 euros and are outside the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Service Palladium Hotel Group, Owner at Hard Rock Hotel Ibiza
Responded Apr 24, 2024
Dear 393donnae, I sincerely apologize for the inconveniences you've experienced during your stay. Your feedback is valuable to us, and I want to assure you that we take these matters seriously. I am genuinely sorry to hear about our team response to your concerns at the restaurants. This behavior is not reflective of our usual standard of service, and I will address this issue with our team immediately and I will contact you directly to learn more about it. I am truly sorry for the impact this has had on your experience with us. Rest assured we will investigate what was wrong in the process of room preparation to prevent similar situations in the future. Once again, I apologize for the inconveniences you've faced, and we appreciate your patience. We are committed to making things right and wevhope to have the opportunity to regain your trust. Warmest Regards, Simona Altamura Customer Care Manager
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Beware around the whole complex due to the lack of hand rails, trip hazards and some very slippery floors. My husband tripped over the metal light fittings around the splash pool and severely lacerated his legs. There are also a lot of unmarked different levels to the decking area and we witnessed several people stumbling over. The pool staff administered first aid to my husband but he eventually had to go to hospital for treatment. The hotel didn’t initially pay for our taxi fares to and from hospital, however, after I questioned it at check out they did deduct most of it although not without some difficulty. This whole incident spoilt the last 3 days of our 7 day holiday as my husband was badly bruised and shaken. We were initially offered some form of ‘compensation’ by the way of a days use of the spa. We accepted this after declining an offer of free breakfast or late check out both of which were already included in our package. However the spa was not much use to my husband as he was advised by the hospital to keep his wounds dry therefore we spent approximately 30 minutes there. The lobby and tiled walkways are so highly polished that they were very slippery. When mentioning this to staff they indicated that I must be wearing the ‘wrong type of shoes’!! As a couple in our 70’s who like Rock music and modern hotels we felt a bit out of place so I don’t think we’ll be booking another Hard Rock Hotel anytime soon. The staff were very friendly and helpful and the breakfast was very good compared to other hotels we’ve stayed in. Food and drinks in the hotel were much more expensive than in other resorts too. The room was clean and comfortable, we had a swim up room however the water was very cold. Overall a beautiful hotel in a good beach location but we won’t be rushing back!
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Date of stay: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Service Palladium Hotel Group, Owner at Hard Rock Hotel Ibiza
Responded Apr 22, 2024
Dear Christine, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. At Hard Rock, we strive to deliver unparalleled service to all our valued guests and we are disappointed to know that you were not completely happy with your experience. We are glad to hear that the staff was friendly, breakfst was very good and the rooms clean and comfortable. It is through your feedback that we can improve our services and set the bar for delivering authentic experiences. While we look into this backstage, please let me know if I can be of any further assistance. Sincerely, Simona Altamura Customer Care Manager
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This hotel, like the Ushuaia next door, belongs to the Palladium Group. Accordingly, maximum and permanent ripping off of customers is also raised to the business model here. Everything is charged almost absurd fees and amounts - for example, a late checkout is said to cost a staggering €500. A fruit platter in the beach bar turns out to be a plate with a few simple pieces of fruit for no less than €25. You get 4 muddy strawberries and a few pieces of melon. Any complaint is dismissed with the suggestion that this is “so common in Platja d'en Bossa”. And those who end up expecting a musical entertainment program in a hard rock hotel will be disappointed to the maximum. The music program does not even reach the level of a spa hotel in Berchtesgaden. It really doesn't get any worse. A maximally untalented DJ plays confused playlists of radio hits of the eighties. And then once a week the downright embarrassing live act of a Barbara Tucker, whoever that is supposed to be? Apparently, the concept of the hard rock hotel has been adapted to the predominantly older and less rocking guests. Instead of a cool party hotel, everything is more like a square bowling club trip. And another important note about the rooms: Even in the largest suites, even the modicum of privacy is impossible. In our Platinum Rock Suite for €5600 a week, the toilet was in a completely open bathroom, just under three and a half metres from the bed and of course beautifully stylishly separated only by a thin glass door. Since we are by no means stingy and this was not our first Ibiza stay, we were initially quite uncritical and willing to compromise. However, the downright outrageous and maximally arrogant behaviour of the staff has increasingly tipped the mood.
As a conclusion, you can only strongly advise against this hotel.
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All staff from the front of house to the waiting staff are lovely and very approachable if you need anything, although upon checking in we were not told where anything was and had to guess where block 2 might be along with all the other amenities. Again, although the front of house staff were lovely we were told we could not check in when we arrived at 15:45pm and needed to come back in 30 - 40 minutes as the previous guests had paid for late checkout which was at 13:00…. we should not need to be inconvenienced as we had paid to check in from 15:00. Overall I would not class this hotel as 5* considering how much they change for a room. We booked the swim up suite which left much to be desired,,, as soon as we walked into the room there was an overwhelming stench of what I could only describe as stale chlorine, unfortunately this smell never subsided and each time we walked into the room it hit us. Secondly for a 5* hotel I would not expect shoddy paintwork, broken tiles, (extremely) dusty light fittings, unidentifiable wall stains and grimy black corners in the bathroom and much more (pictures included). We also got the bath a bit sandy one day so decided to get housekeeping in for the following morning…. The bath was not cleaned and left sandy…. Needless to say the bath was not uterlised during our stay.
The location of the hotel is ok if you’re into partying although the main strip does feel a little cheap and tacky. Please be prepared to be approached 4-6 times by drug pushers every time you leave the hotel and also be prepared for them actually being on the hotel property, I thought the numerous security they had at the hotel would do something about this????
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Service Palladium Hotel Group, Owner at Hard Rock Hotel Ibiza
Responded Sep 24, 2024
Dear Elliott, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We genuinely appreciate your comments, as they provide us with valuable insights into our guest experience. We are pleased to hear that you found our staff friendly and approachable. However, we sincerely apologize for the inconvenience you experienced during the check-in process and the lack of clear directions regarding the amenities. This is not the level of service we aim to provide, and we will address this with our front desk team to ensure better communication in the future. We are sorry to learn that the swim-up suite did not meet your expectations and that you encountered unpleasant odors and cleanliness issues. Please rest assured that we take such feedback seriously, and we will investigate these concerns to ensure that our accommodations are maintained to the highest standard. Your observations regarding the room's condition will be forwarded to our housekeeping team for immediate attention. We understand your concerns about the location and the atmosphere surrounding the hotel. Your safety and comfort are our top priorities, and we will reinforce our security measures to better manage these situations. We truly value your feedback, and we hope that you will consider giving us another chance to provide you with the exceptional experience we strive for. Thank you once again for your input. Best regards, Lois Nieto Loureiro Assistant Manager Intern
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I was charged and extra 80 Euros for check out just after 12 noon
I stayed for 1 night and on arrival the room smelled very musty. After returning from dinner in the Old Town that evening I had to leave the entrance door open to air out the room for over an hour to get rid of the smell.
Room lack USB connection to charge my iPhone, unlike the W Hotel in Santa Eulària where I stayed earlier in the week on business. I ended up borrowing a 2 pin wall charger from a colleague who came to see me the next morning. My phone charged very slowly plugged in to the wall socket. Hence my departure from the room just after 12 noon as I wanted to travel to the airport later that evening for my flight with a fully charged battery.
The shower door didn’t close in properly and the floor outside in the room was flooded both times I had a shower - this inspite of me putting a towel in the floor in front of the door both times.
Female bathroom in the spa on level -1 was a bit untidy and lacked body lotion as a provided amenity like what I experienced at the W Hotel.
Suggestion - please consider replacing irons and ironing boards in the rooms with high quality clothing steamers like the W Hotel in Santa Eulària.
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Date of stay: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Service Palladium Hotel Group, Owner at Hard Rock Hotel Ibiza
Responded Oct 14, 2024
Dear Guest, Thank you for sharing your detailed feedback with us. We sincerely apologize for the inconveniences you encountered during your stay. We understand how frustrating it must have been to deal with issues such as the musty smell in the room, the lack of USB ports for charging your devices, and the malfunctioning shower door. Please be assured that we will investigate these matters promptly and take corrective measures to prevent them from recurring in the future. Regarding the additional charge for late check-out, we regret any confusion caused. Our standard check-out time is 12 noon, and extended check-outs are subject to availability and an additional fee. We apologize if this was not communicated clearly during your stay. We also take note of your suggestions for upgrading our amenities, such as replacing irons with clothing steamers, and providing body lotion in the spa. Your feedback is invaluable as we strive to improve our services and facilities. We hope you will consider giving us another opportunity to make things right in the future. Your satisfaction is important to us, and we would love to welcome you back for a much-improved experience. Kind regards, Lois Nieto Loureiro Assistant Manager Intern
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How another year, my stay at the Hard Rock Hotel Ibiza was simply spectacular, and much of that unforgettable experience is due to the incredible team that works there. From the moment I set foot in the reception, I was greeted with exceptional warmth and professionalism. I especially want to thank the head of reception, who made sure that every detail was perfectly organized, and that our stay was flawless. Your knowledge, kindness and willingness to accommodate our requests made us feel truly valued as guests.
I also want to highlight the impeccable work of the head of room service. His dedication and attention to detail did not go unnoticed. Every day we returned to a spotless room, and we always found some detail that made our stay even more special. It is clear that she and her team make every effort to create an atmosphere of comfort and luxury.
A special mention deserves my birthday celebration at Tatel restaurant. From the start, the restaurant staff made sure everything was perfect. The food was exquisite, with a presentation that reflected the high quality and creativity of the chef. In addition, the festive atmosphere and personalized attention made this celebration memorable. Then I learned that the head of reception (Daniel) and the head of room service (Alejandra), organized the preparation as a surprise of my birthday.
My experience at the Hard Rock Hotel Ibiza was exceptional, and much of it is due to the excellent team that works there. Thank you all for making this visit, something I will remember fondly. I'll definitely be back!
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Automatically translated
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi... they do in the Spa BUT WE NEED TO PAY EXTRA to use it... there is another outside "heated" pool witch is NOT warn at all. I saw kids there, but nothing special for kids to be honest
There are more places to choose from in the Playa d'en Bossa area.
PRICE RANGE
C$273 - C$716 (Based on Average Rates for a Standard Room)
LOCATION
SpainBalearic IslandsIbizaPlaya d'en Bossa
NUMBER OF ROOMS
493
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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