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Quest Sanctuary Lakes

Hotels.comUS$131*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Quest Sanctuary Lakes
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226 Reviews from our TripAdvisor Community

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There are newer reviews for Quest Sanctuary Lakes
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Showing 226: English reviews
Hoppers Crossing, Australia
Reviewed 14 April 2017

One staff member rudeness is all it takes to make your staff horrible, we were happy with our staff until we encounter a very rude staff member. Rooms need more attention on cleanliness spider webs everywhere and windows need a good clean. Very comfortable beds.

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Helpful?
Thank dianaaX4332TF
Melanie R, Property Manager at Quest Sanctuary Lakes, responded to this review

Dear dianaaX4332TF, Thank you for your feedback. I understand you have already discussed your concerns with Terry, the Franchisee. We do apologise and we appreciate your comments as they assist us for training and retraining purposes. We do hope to see you on another occasion. Kind Regards, Melanie

Chengdu, China
Reviewed 10 April 2017

I like here so much,I'm been here two times, I like the everything of here.Everyone of here is so friendly and professiona.It's so clean and tidy, and so beautiful of the environment, It's full of vitality.Each service is warm,I will recommend it to my friends.

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Thank 10jianc
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you for your feedback about out Quest Sanctuary Lakes. We are so pleased to see that you enjoyed your stay, and do hope to see you again soon. Thank you also for recommending us to your friends. Kind regards, Terry- Franchise Owner, and Team.

Canberra, Australia
Reviewed 7 April 2017

Was absolutely disgusted on arriving to settle an account prior to check in, a senior staff member was training a new employee, asking me to wait was not my main concern the was she belittled and spoke to this employee was nothing short of bullying. Hospitality is certainly not the Industry for her. It made me totally uncomfortable and certainly...

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Helpful?
Thank cheriec250
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Cherie, Thank you for providing us with feedback about your check-in experience. I would like to sincerely apologise for the service you experienced, it is not reflective of our values. We hope you will return, and we will have the opportunity to make you feel welcome. We will follow up on your feedback, and I can assure you that...

Sydney, Australia
Reviewed 2 April 2017

Wonderful view of the golf course and surrounding water; access to the gym and swimming pool within walking distance; 5 minutes to the closest shopping center for groceries and a fantastic kitchen in the apartments for cooking. Amazing staff and Margaret was more than happy to assist where possible with a very kind nature. Thank you ladies and I shall...

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Helpful?
Thank MalinaRumble
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Malina, Thank you for taking the time to write a positive review of our property. I have passed on your comments to Margaret, who was thrilled with the positive feedback. We do hope to see you again soon. Kind regards, Terry- Franchise Owner, and Team.

Singapore, Singapore
Reviewed 29 March 2017

Enjoyed the stay although it was only for a night. Room was clean and spacious with cooking facilities and a sizeable fridge. Surrounding was serene and relaxing. There was also a large lake nearby - good for sightseeing and photography.

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Thank hajirahim
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you for your kind review of our property. We are so pleased to see that you appreciated the relaxing environment and made use of the stunning opportunities for photography. We hope to see you again soon. Kind regards, Terry- Franchise Owner, and Team.

Portland, Australia
Reviewed 20 March 2017

I spent 2 nights there with my 1 and 3 year olds and grandparents. The room accommodated us all perfectly. The supply of cot and safety gate were amazing and a massive help not having to bring them with me.

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Thank W3782YWmelissaf
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Melissa Thank you for taking the time to review our property. We are pleased that you appreciated the cot and safety gate, we need to ensure your children are kept safe. As you know we are located in a very quiet area away from busy traffic, making us a very family friendly location. We hope you see you again...

Sydney, Australia
Reviewed 17 March 2017

Absolutely delightful accomodation and excellent facilities, highly recommend to stay at Quest Sanctuary lakes, close to shopping centre with restaurant in walking distance from reception. 5 stars for this gem!

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Thank 664lyndaa
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Lynda, Thank you for the wonderful review of our property. We are so pleased you enjoyed our stay and hope to see you again at Quest Sanctuary Lakes in the near future. Kind regards, Terry- Franchise Owner, and Team.

Cooma, Australia
Reviewed 17 March 2017

Fresh Clean Great view Having a carport protected us from the rain Very good little apartment including gas stove, full size fridge, bench space TV reception upstairs was intermittent at best Staff were a bit new The rest was excellent

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Helpful?
Thank anastasiasZ8304BO
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Anastasia, Thank you kindly for your review of our property. We appreciate you taking the time to share your comments. We are pleased to hear you enjoyed your stay and were protected from the rain with our garage parking. Yes we do have a couple of new staff members, they are being supervised at the moment and are learning...

Longford, Tasmania
Reviewed 9 March 2017

I would certainly recommend this property. It is good value, clean and comfortable. The staff are helpful. The downside was the booking system which was a problem for us and left us in some doubt regarding our reservation. Our booking was originally confirmed, then cancelled and eventually reinstated!

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Helpful?
Thank maxinew416
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi Maxine, Thank you for taking the time to review our property. We are so pleased that you enjoyed your stay. Please accept our sincere apologies for the problem with your reservation. We hope to be able to welcome you back again in the near future. Kind regards, Terry- Franchise Owner, and Team.

Sydney, Australia
Reviewed 7 March 2017

Good location and close to amenities. Good service, friendly staff and no issues with check in or check out. Nice stylish, fairly new and modern looking apartment. Could be cleaner but was happy overall.

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Helpful?
Thank Abh15h3k
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this review

Hi, Thank you very much for your kind feedback. We are so pleased you enjoyed your stay, and hope to see you again soon. I will forward your feedback on to our housekeeping Manager. Kind regards, Terry- Franchise Owner, and Team.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Golf Course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Services
  • Laundry Service
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Quest Sanctuary Lakes

Address: 9 Greg Norman Dr | Sanctuary Lakes, Point Cook, Victoria 3030, Australia
Region: Australia > Victoria > Greater Melbourne > Point Cook
Price Range: $161 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quest Sanctuary Lakes 4*
Number of rooms: 44
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Quest Sanctuary Lakes staff and other travellers.
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Questions? Get answers from Quest Sanctuary Lakes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are the same, all will suit”
BrianC419, 4 Feb 2017 | Read review
“Perfect for the whole family”
jameskW4693XF, 29 Jan 2017 | Read review
“All apartments have a pleasant view”
, 27 Jan 2017 | Read review
“Ask for a room with either a view of the Golf Course or Lake”
rozerceg, 15 Nov 2016 | Read review
“The river view was amazing”
Kerry2246, 17 Oct 2016 | Read review
5 of 5
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US$131* /night
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Prices are for 1 room, 2 adults
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