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Iberostar Grand Hotel Rose Hall

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5,810 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Grand Hotel Rose Hall
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Showing 5,577: English reviews
Washington DC, District of Columbia
Reviewed 5 days ago NEW

OMG! This resort was 5 star from beginning to the end! We walked off the bus to fresh, cold towels because it was steamy outside. We were immediately greeted with drinks. On my husband's birthday, they decorated our room (without our knowledge) while we were at dinner. I can go on and on...there are so many people I would like...

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Helpful?
Thank Cleveqt05
Iberostar H, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review

Dear Guest, Your kind words about our property and staff are truly gratifying. We are happy that your husband enjoyed his birthday, and that the warm and caring Jamaican hospitality was well received. We are honored that you have already decided to return to our property, and look forward to celebrating many more special occasions and vacations with you. Online...

Reviewed 5 days ago NEW

This was the third "Grand" that we've stayed at and my experiences with the other two resorts have turned me into a snob. The food at Iberostar Grand Rose Hall was exceptional, the service great, but I was disappointed with the grounds. This resort is significantly smaller and less lavish than the resorts in Mexico and Dominican Republic. Unlike the...

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Helpful?
2Thank Ruth M
Iberostar H, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review

Dear Guest, We appreciate the time you have taken to provide feedback of your stay at the Iberostar Grand Rose Hall. The standards are the same for the Grand collection, but our properties do vary with layout and size. We are as well disappointed that the Grand Rose Hall did not meet your expectations, but hope that you will continue...

Reviewed 6 days ago NEW

It was a really nice resort. The staff was exceptional, very accommodating. The food was ok, not the best that I've had but not the worst either. I didn't like the fact that after we attended the lil presentation, the lady told us if we didn't sign a deal with them" She was going to get our money, anyway" Man...

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Helpful?
3Thank Crystal R
Iberostar H, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review

Dear Guest, Thank you for sharing your feedback regarding your recent vacation trip with us. We appreciate that you chose to celebrate your anniversary with us. Thank you for your comments about the food. We are extremely surprised by the comment you advised was made by our staff, and we regret that you had not brought it our attention while...

New Jersey
Reviewed 1 week ago NEWvia mobile

This is our 3rd visit and this was the best of 3 vacation! I have to start by saying everyone from start to finish was amazing!!! Wish I know everyone by their names but just can't remember all. This was the best and hardest vacation to get over. They all definitely put on 100% Iberostar grand potential!!! Special request was...

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Helpful?
2Thank Islandgirl830
Iberostar H, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review

Dear Guest, Your very gratifying and generous review is appreciated. It was a true delight to have hosted you, and we are happy to have you as part of the Iberostar Family. The appreciation you have for all the staff and service that they provided is heartwarming. I am sure that you are missed as well. We are happy that...

Newcastle, Canada
Reviewed 1 week ago NEW

Our second time at the Grand and it still blew us away.We were upgraded to an ocean front room when we checked in,didnt ask to be as every room in the hotel is great,but a nice way to start our stay.Front desk are top notch,any concerns you have they will fix them,many hotels are let down by their ' front...

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1Thank pjwinter
Iberostar H, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review

Dear Guest, Thank you for returning to the Iberostar Grand Rose Hall for a second visit. We are happy that we were able to exceed your expectations once again. We are thrilled that you enjoyed the variation and great tasting food provided in our buffet, as well as Camilla’s tasty omelets and warm personality. We anticipate your next visit, so...

Reviewed 1 week ago via mobile

I like to read my reviews in sections so that's how I will write mine. We go to adults only all inclusives twice a year so we have a pretty good comparison. Building/grounds---immaculate everywhere. Staff is always cleaning and working on the landscaping. Rooms---we had an oceanfront on the 5th floor. Pretty expensive and I'm not sure if it was...

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2Thank ajbmi
Iberostar H, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review

Dear Guest, Thank you for your thoughtful review. Your insight on the different areas and facilities are very much appreciated. We do try our best to provide variation in the buffets, and we are happy that you found it satisfying. We are also delighted that you were pleased with the service from our staff and impressed with Gawayne and Shareika’s...

Reviewed 1 week ago via mobile

Absolutely great customer service! We had some discussions over the phone with a representative prior to arrival, but there were slight discrepancies when we got there. Annique was able to solve the issues, she was very courteous, demonstrated leadership skills and handled the situation brilliantly. Iberostar is lucky to have an employee in the person of Annique on the frontline!...

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Thank Alandrea A
Jersey City, New Jersey
Reviewed 1 week ago

I rarely write reviews for hotel's, but I had to for this trip. Where to start. It truly was an amazing experience. My husband is not much of a beach vacation type of guy, but on the last day he was begging for us to extend our trip. The food quality was amazing. I also want to give a shout...

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Helpful?
1Thank CourtneyA28
Iberostar H, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review

Dear Guest, We appreciate that you have taken the time to write a review for our property. It is very fulfilling to have impacted your vacation positively through the excellent service from the staff, and quality food. It is great to hear that you will be coming back, and we look forward to giving you another enjoyable vacation. Online Reputation...

Thatcham
Reviewed 1 week ago

The best hotel we have stayed at . Food choice and quality excellent. Bar staff great - Clive, Camrae. Entertainment team - Akim, Hashtag, Thunda, Bubbles, Vanessa, Renae and Sajid excellent. Room well appointed and cleaned to a high standard - thanks Sasha. I have not mentioned all by name but the staff throughout the stay and in all departments...

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1Thank a_hedgley110
Iberostar H, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review

Dear Guest, Thank you for your pleasant review about our hotel service and staff. It is a very gratifying that all departments were able to meet your expectations. We are honored to have been the best hotel you have stayed at, and look forward to welcoming you for many more visits. Online Reputation Manager

Reviewed 1 week ago

My husband and I were married here in October 2016 and absolutely loved the resort, staff, and the service we received throughout our stay. I did my research and saw that the resort was very nice, but it definitely exceeded our expectations once we arrived and were upgraded to a nice Ocean Front room for our 9 day stay. Our...

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Helpful?
1Thank TDT74
Iberostar H, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review

Dear Guest, We are truly honored to have had the opportunity to contribute to such a special occasion as your wedding. Thank you for sharing the feedback about your special day. The feedback received from the wedding team is that your wedding location was originally set for the beach, but had to be changed last minute due to bad weather....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Iberostar Grand Hotel Rose Hall

Address: Main Road | Little River, Rose Hall, Montego Bay, Jamaica
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Price Range: $579 - $1,268 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Rose Hall 5*
Number of rooms: 295
Reservation Options:
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Also Known As:
Iberostar Grand Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Hotel Montego Bay
Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay
Hotel Style:
#1 On the Beach Hotel in Rose Hall
#1 Green Hotel in Rose Hall
#1 Top resorts Hotel in Rose Hall
#1 Family Hotel in Rose Hall
#1 Luxury Hotel in Rose Hall
#1 Romantic Hotel in Rose Hall
#1 Spa Hotel in Rose Hall
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Grand Hotel Rose Hall staff and other travellers.
966 questions
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Questions? Get answers from Iberostar Grand Hotel Rose Hall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our Ocean Front suite was perfect.”
 of 5 bubbles LisaW654, 8 Dec 2016 | Read review
“Upgrade to beachfront and ask for a high floor to avoid the crowd noise.”
 of 5 bubbles DavidY90, 7 Dec 2016 | Read review
“Probably not surprisingly, ocean front is the way to go. We had ocean view which mixes in a view of the pool and rest of the building.”
 of 5 bubbles jenmaxfield, 7 Dec 2016 | Read review
“Choose ocean view!!!!! Don't need ocean front.”
 of 5 bubbles cathygD1866KE, 7 Dec 2016 | Read review
“Ocean front rooms have a nice view”
  • Room suprise
  • Room door after birthday dinner
  • Bathroom
 of 5 bubbles KWimbush, 5 Dec 2016 | Read review
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