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Turtle Bay Beach Club

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1 room 2 adults 0 children
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859 Reviews from our TripAdvisor Community

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Showing 800: English reviews
Nairobi, Kenya
Reviewed yesterday NEW

An awesome let loose hotel. The rooms, the pools, the staff, the food and oh! the ocean views! will be back. slightly limiting beach but all the same an awesome sandy one. An array of water sports and dedicated kids centre.

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Helpful?
Thank pratsa
Reviewed 1 week ago

I was with a group of people at Turtle Bay in December and they have reviewed the property as not living up to the mark. I am rather surprised at the GM's replies blaming it back to the group every issue they have raised! I feel the GM lives in his own bubble and is not willing to accept that...

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4Thank TravelogueKE
Reviewed 1 week ago via mobile

I stayed for holiday with my family and it was a time to remember.The kids Club is an awesome ideas as parents had the whole day to chill out as the kids stayed busy.The service is perfect and the rooms are confy. I will definately bring back the kids.

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Thank Stella W
Nairobi, Kenya
Reviewed 2 weeks ago

I had heard alot about the hotel before arrival so had very high expectations. The hotel was good, staff friendly and good selection on the buffet. (but please ask the pancake chef to go easy on the oil). The rooms are decent and spacious, but the mosquito nets really need replacing, had holes and didn't close properly. All in all...

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1Thank Christine K
Reviewed 2 weeks ago via mobile

Dated rooms Unkempt and dated bathrooms requiring serious renovations Bedrooms ok but require upgrading. No fridge or tv in rooms Drunk staff...untrained staff Atrocious service Veg food options limited and hygiene unknown to staff More like 2* hotel charging 4* rates

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5Thank Neelesh H
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer The hotel sentiments on your complaints were responded to when another member of your party placed a review earlier.We are sorry that in spite of the efforts made by the hotel to accommodate your particular needs you still feel the need to continue posting negative reviews. We hope you have a happy new year and find some positive...

Geneva, Switzerland
Reviewed 2 weeks ago via mobile

I travel more than 50% of the time internationally and frequently in Africa and this is one of the worst. We booked 3 months ahead for a few days R&R over New Year's. We paid $422 a night for an ocean front room. When we checked in, they put us in a narrow, dirty small room with no view and...

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3Thank Sberkley
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer Thank you for taking the time to share your views with us and the Trip Advisor audience. Unfortunately the booking engine that your booking came through on had failed to communicate the room category required and also that there were two children in the party and nor had they charged for the children. As there were no Ocean...

Nairobi, Kenya
Reviewed 2 weeks ago via mobile

What a blast ... just seen a review ... were you at the same party ? We took our teenage children to turtle bay and the food was fantastic ... soup at 1.30 am was just what we needed to keep going and the bacon butties and hot dogs allowed us oldies to make it through to the traditional run...

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2Thank suki3001
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer Thank you for the support as it was certainly a great and fun event. Kind regards Damian

Bath
Reviewed 2 weeks ago via mobile

Just hearing reports from teenage daughters of the NY eve party....6000KSH a head a rip off. Admittance after 12:30 for a NY EVE Party!!! Seriously? No snacks served...not smart with teenagers drinking. Could try harder.

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2Thank Daniel D
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer The feedback we have had about our new year party has been in stark contrast to your own. I can therefore only assume it was taken straight from the reports of the teenagers, whom I must assume were over 18, if they were sent without adults to such a function. The truth is there were snacks provided which...

Herne Bay, United Kingdom
Reviewed 2 weeks ago

This All- Inclusive Beach Resort was just perfect for us. We were given the club rooms at the back of the property. (They are the cheapest and ideal with children). I appreciated the quiet location, and it's not very far to access all the facilities. We had monkey visitors throughout our 7 night stay, just outside our room. How special.....

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2Thank Linda R
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer Thank you for taking the time to give us you feedback on your recent stay with us and we look forward to welcoming you back in April. Kind regards Damian

Nairobi
Reviewed 2 weeks ago via mobile

TBBC is a complete dumpyard!! Staff highly demotivated...don't seem to be wanting to work... 2* quality rooms and food! It has been a favorite place but the owners seem to not be bothered with the quality it has gone down to! And anyone giving an excuse that due to low tourism, then the hotel needs to mind the room rates...

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4Thank TravelfunNairobi
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer I am a little surprised at the tone of this review as I am aware that the party concerned received special meals at every sitting with curries of their choice as they felt the hotel's food was not to their liking. This specialised menu even extended to the New years eve dinner when the hotel had 500 sitting...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Babysitting
  • Concierge

Additional Information about Turtle Bay Beach Club

Address: PO Box 10, Watamu, Kenya
Region: Kenya > Coast Province > Watamu
Price Range: $187 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Turtle Bay Beach Club 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Turtle Bay Beach Club Hotel Watamu
Turtle Bay Beach Hotel
Turtle Bay Beach Resort
Hotel Style:
#8 Top resorts Hotel in Watamu
#8 Romantic Hotel in Watamu
#8 Family Hotel in Watamu
#11 On the Beach Hotel in Watamu
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Questions & Answers

Here's what travellers have asked, with answers from Turtle Bay Beach Club staff and other travellers.
13 questions
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Questions? Get answers from Turtle Bay Beach Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for an ocean view room.”
 of 5 bubbles K3739VNchristinek, 5 Jan 2017 | Read review
“Lamu room for quiet. Ground floor if you have problems with stairs. If you don't like morning sun, ask for a room with black out curtains...”
 of 5 bubbles cbbp, 9 Nov 2016 | Read review
“A beachfront room will make this property the best it can be.”
  • Beachfront room
  • View from room
  • Beachfront room
 of 5 bubbles TravelWriterKate, 2 Nov 2016 | Read review
“Ocean front room”
 of 5 bubbles philipo35, 1 Nov 2016 | Read review
“Request rooms on upper floors”
 of 5 bubbles MileleNairobi, 27 Oct 2016 | Read review
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