I booked a night here before going to a funeral on the following day. I arrived at 8.15 pm to find that the restaurant closed at 9.00pm but the service there was excellent and the meal fully justified the price of £25 and wine was reasonably priced. My room was large with a king sized bed which was very comfortable. Breakfast was good except for the bacon which had dried out. A lot of the staff here were inexperienced but they were well supervised and all gave very friendly and efficient service. Vegetarians seemed well catered for.
Cold, unclean, cramped ‘cottage’ avoid at all costs for £150 for a night I would recommend going to the Best Western at Mount Pleasant just up the road instead this was an absolute shower. Room was dirty and very cold, the heating worked as and when it felt like it, noisy because you are very close to a main road and the staff are not the friendliest people you’ll ever come across.
Lovely hotel and pleasant staff. It was very quiet when we we went with only one other table occupied. There were several uncleared tables and the temperature of the room was only just warm. When our tiered stand arrived it didn't look particularly pretty or inviting. Some of the bread was a little stale, mouldy fruit & huge slabs of cake in different sizes on the middle tier. We were given a pot of tea but weren't told if it was refillable & nor was this offered. We asked for cakes to be bagged and were brought some foil & a bag to the table to do it ourselves. I would have expected the plate to be removed & cake returned ready bagged. We felt this was poor value for money & could have been presented in a better way with a bit more imagination & elegance.
When checking in at reception you do expect the person welcoming you to stand up to greet you. Not when it’s time to make your payment. No mention about breakfast times. Was offered to book a table in the restaurant for dinner. On entering the room, it was dark, not very welcoming. Walls are in need of a lick of paint. The coving above the curtains was water stained, and overall looked in very poor condition. The stool by the desk had come away from its base on one side. On entering the toilet. I lifted the lid and the toilet seat was covered in urine stains, which I have taken a picture of, and human hair. The glass shower door and bath hadn’t been cleaned either. I telephoned reception and within 10 minutes the manager had arrived to clean it. Housekeeping was blamed, and when I mentioned why was a room check not done, despite the kettle being 1/4 full and the glasses dirty, she laughed it off, cleaned the bathroom and said could she offer me a bottle of wine or something, after all it is Christmas. I wasn’t after anything, just somewhere clean and warm to sleep, this did not meet my expectations. This has nothing to do with what time of the year it is, these rooms are £105 without breakfast, and I was upgraded. This room says nothing to me about being anything Executive. On entering the bar, no staff present. Everyone seemed to be running around like headless chickens as there was a coach load of customers coming for dinner in the restaurant. The food was average. Cutlery dirty, food checks completed by staff, which was a positive. I’ve been very lucky to have travelled the world extensively. So I am speaking from my own personal experience and standards. It will be very interesting to see what The Manager comes back with looking at all the other reviews. And after reading them it seems like the customer is never correct. Customer always first, then Company.…
Had a lovely hot meal in restaurant today. Food was delicious and well presented. It’s a shame the servers are letting the restaurant down! Main course arrived nice and hot, servers disappeared! No cranberry sauce on table we were not asked if we wanted any, we went looking for servers, not to be found. We saw sauce in pots on side table so got our own. Desserts ordered and delivered, unfortunately the table was not set up with any dessert spoons, we each had to ask one by one for a spoon that they took their time bringing. Two young people serving, no evidence after 1.30 of any senior until 2.15. Think they have a training issue! The service did not detract from the ambience and enjoyment of the meal.
Stayed for one night with a small group of friends. Great position for town centre and plenty of parking. The gardens are lovely. Lovely evening meal and a nice breakfast. Staff were good . Now the down side . First 3 in our group got rooms in the cottages. Our room was next to the road and we never slept all night. The radiator didn’t work in the bathroom, making it very cold . We learnt that the other 3 in our party had rooms in the annex the other side of hotel , on viewing their rooms , it was like another hotel , very luxurious, very quite and lots of space . Our room was very clean but not to the standard of our friends. Would stay again but not in the cottages
Good location, nice staff and a really comfy bed. The breakfast was pleasant without being over the top, parking was easy and gave us a really good starting point for visiting the surrounding areas. A pleasure to stay
The last time I stayed here was on our wedding night thirty seven years ago. Yes things have changed, most notably staff, and the lack of training they receive. To be fair nowadays , if you’ve got a pulse , you’ve got a job. The barman who was on duty at 21.30hrs in the main bar certainly needs training in all aspects of the job. He’s basically clueless, and that’s not his fault, it’s the hotels fault for taking on untrained staff at low rates of pay . I asked for a large Kraken and Diet Coke with lots of ice and a slice of lime in a balloon glass. What could be simpler? Firstly he didn’t know what a balloon glass was! I told him it was a gin glass. He said “Oh right”, so he got the gin glass ( balloon glass) and then asked me which gin I would like!!! No I said, I asked for a large Kraken. Then he asked me if I’d like ice !!! Where is this guys head!! I said yes, lots of ice ( which I’d told him earlier) . Then he put a feeble two lumps in the glass!!! …..No, I asked for lots of ice! Finally I got the ice, along with a slice of lemon, when I’d asked for lime!!! Let’s face it, you’re the number one hotel in Retford. The rooms are of a fair standard, the dining room is great, the bar area is cosy, but the staff just look as if they want to end their shift and go home!! Just do something about it, and please don’t defend this review.…
What a lovely characterful hotel. A warm reception from the staff on arrival put us at ease straight away. We were in a executive room in the Georgian house, separate to the main building, with plenty of parking. We stayed in room 41 which looked out onto a grassed area, which was nice and private. The room was lovely. Warm, cosy and spotlessly clean. We loved the quality furniture, character old windows and comfy sofa. Also appreciated the luxury soft furnishings. The bathroom also had character, instead of the usual generic white tiles you get at other hotels. We had a great night's sleep also as the bed was really comfortable. Breakfast was relaxing and being served at the table a nice treat. A lovely selection of continental items and the cooked full English was quality, nicely presented and piping hot. Really enjoyed. Have to say the staff are a credit to this hotel. Everyone was cheerful and friendly, and looked very smartly dressed. We feel, unlike other hotels, BW Retford has come out of covid very well and offers its customers a great experience. Well worth the money. We would recommend this hotel to anyone looking for a relaxed break and will definitely use again in the future. Thankyou.…
This is a lovely old hotel with friendly, helpful staff and the room was clean and comfortable. The food was fantastic and they havd a good selection of reasonably priced drinks. The steak and chips was the best I've had in a long time.