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Sheraton Brussels Airport Hotel

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Sheraton Brussels Airport Hotel
Sheraton Brussels Airport Hotel
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1,258 Reviews from our TripAdvisor Community

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Showing 900: English reviews
Crawley, United Kingdom
Reviewed 20 September 2014

This hotel is very handy if you have a late night flight in from England as it's attached to the terminal building. Rooms are of a good standard and the staff are friendly. Room prices can be expensive and I put this down to being attached to the terminal. There are cheaper options nearby that require a short bus ride....

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Helpful?
Thank Steve C
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback with us. We are happy to read that you enjoyed your stay. Kind regards, Ingrid Roekens Hotel Manager

Columbia, Maryland
Reviewed 16 September 2014

Stayed at this Sheraton several nights while in Brussels for business. It is steps away from the airport, which is a strong positive. Customer service is clearly top notch. Front desk personnel were extremely engaging and helpful. Room was very comfortable, clean and modern. AC on at the flip of a switch and fan stayed on all night allowing me...

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Helpful?
Thank D W
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, Thank you for giving us your comments. I'm sorry to read about the technical problems you experienced with the TV and the internet. Please accept our apologies for the inconvenience caused, this is indeed quite unfortunate. Our Engineering department is aware of the issue and is working very closely with our external internet provider to solve the problem....

Kuwait
Reviewed 15 September 2014

Stayed here for one night before our flight from Brussels. Check in was slow as it was busy when we arrived. Our room was small but fine, the bathroom was clean but there was a huge crack in the sink! We were a party of three, and as is usual, there were only towels for two, slippers for two and...

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Helpful?
Thank AbiKuwait
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback. I'm sorry to read that you did not enjoy your stay. Please accept our apologies for any inconvenience caused. Your comments were duly noted and the necessary follow-up will be done accordingly. We hope that nevertheless we will still have the pleasure of welcoming you back with us in the future. Best...

NW Leicester
Reviewed 8 September 2014

The hotel is good but not 'very' to warrant 4 stars. Room was ok, bathroom clean and all in all quite reasonable. Dinner was expensive and the breakfast next morning ok. Best feature of breakfast is the fresh orange juice machine. Would stay again but stay was spoilt by being charged even though the company travel agent had already paid.

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Helpful?
Thank a03227
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback with us. I'm sorry to read about the double payment by mistake. Please accept our apologies for the inconvenience caused. We hope that nevertheless we will still have the pleasure of welcoming you back with us in the future. Kind regards, Ingrid Roekens Hotel Manager

Cincinnati, Ohio
Reviewed 8 September 2014

Stayed here on 3 different occasions in the last couple of weeks. Could not find fault on any occasion other than it is a bit pricey. Very quiet, well appointed rooms on the Club floor as well as the SPG floor. Highly recommend the Club Lounge. Great reception staff. Upon arrival in the airport go up to the departures level...

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Helpful?
Thank GBBB66
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback with us. We are happy that your appreciate our location across the airport terminal and that you enjoyed your stay. Looking forward to welcoming you back with us soon, we meanwhile remain, With best regards, Ingrid Roekens Hotel Manager

The Netherlands
Reviewed 7 September 2014

I had an overnight stay here. The location is VERY convenient if you have an early flight the following day as it's only a short 5 minute walk across the street from the airport. The train is downstairs in the airport - and it's only an 18 minute train ride into Brussels. The rooms must have soundproof glass because you...

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Helpful?
Thank Blitz17
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, Thank you for sharing your comments. We are happy to read that you enjoyed your stay and look forward to welcoming you back with us soon. Best regards, Ingrid Roekens Hotel Manager

Liege, Belgium
Reviewed 5 September 2014

As we had an early fly from Brussels airport we decided to stay one night at Sheraton airport, location is just the MAX, just in front of the entrance of the airport! The lady at the front desk was really nice and helpful, we were upgraded even if it was our first stay in Sheraton hotels, this was much appreciated....

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Helpful?
Thank rohnny64
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, Thank you for giving us your feedback. We are happy to read that your first stay in our hotel was a comfortable one and look forward to welcoming you back with us in the future. Best regards, Ingrid Roekens Hotel Manager

NY
Reviewed 5 September 2014

I had a wonderful one-night stay at the Sheraton on a stopover in Brussels. Location: VERY convenient, literally a one-minute walk across the street from the hotel. I walked out of the front door of the hotel and into the front door of the airport. Since the train is located under the airport, it is also easy to access the...

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Helpful?
Thank LaViajeraMorena
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, Thank you so much for sharing your feedback. We are happy to read that you enjoyed your stay and look forward to welcoming you back with us soon. Best regards, Ingrid Roekens Hotel Manager

Carmel, California
Reviewed 3 September 2014

The property itself is quite nice. Unfortunately the airport is doing construction involving jackhammers immediately adjacent to and under the hotel. The check-in staff was welcoming, friendly and professional. They profusely apologized for the noise and did their best to accommodate us away from the noise - and offered earplugs. The room was large, clean and the temperature control was...

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Helpful?
Thank mswiseguy
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback. We are happy to read that you were not disturbed by the construction noise. In the meantime the works are finished, we look forward to welcoming you back with us in the future. Best regards, Ingrid Roekens Hotel Manager

London
Reviewed 28 August 2014

I was on a business trip and booked this hotel. As soon as I arrived there was no queue at reception but nobody looked interested to help. When I managed to get someone's attention we went through the standard check in and small talk that was interrupted by the phone ringing. Although there were other receptionists, the guy that was...

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Helpful?
5Thank Laura_Simon_Birt
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, I am very sorry to read about the poor experience you had during your stay with us. Please accept our apologies for the inconvenience caused, I fully understand your disappointment. Rest assured that your remarks will be thoroughly discussed with the staff concerned and that the necessary corrective actions will be taken accordingly. Thank you for bringing this...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Gullivers Restaurant
Gullivers Restaurant
Cuisines: French, European, Belgian, International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Brussels Airport Hotel

Address: Brussels National Airport, Zaventem 1930, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Zaventem
Price Range: $145 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Brussels Airport Hotel 4*
Number of rooms: 294
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Also Known As:
Sheraton Zaventem
Zaventem Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Brussels Airport Hotel staff and other travellers.
7 questions
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Danvers, Massachusetts
Simsbury, Connecticut
over a year ago
uk

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Questions? Get answers from Sheraton Brussels Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms the view the airport have bright lights from the airport coming through the windows.”
 of 5 bubbles CJM123, 28 Feb 2017 | Read review
“Stay far away from the elevators: you don't hear the machines, but you do hear folks on their way to/from the elevator.”
 of 5 bubbles Ayilar, 21 Feb 2017 | Read review
“Inward facing rooms seem quieter”
 of 5 bubbles andymM9654EJ, 9 Feb 2017 | Read review
“The club rooms are large however the corridors are noisy. Towels are not of high standard”
 of 5 bubbles Dicky48, 27 Jan 2017 | Read review
“Look into using Marriott point to stay here on you final night in Brussels.”
 of 5 bubbles bartpic, 9 Dec 2016 | Read review
5 of 5