Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Charming
Languages Spoken
English, French, Spanish, German
Property amenities
Free parking
Wifi
Pool
Free breakfast
Water park
Entertainment staff
Children's playground
Children Activities (Kid / Family Friendly)
Pool / beach towels
Outdoor pool
Saltwater pool
Bar / lounge
Restaurant
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Evening entertainment
Waterslide
Kids club
Kids pool
Highchairs available
Airport transportation
Solarium
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Room features
Air conditioning
Private balcony
Safe
Seating area
Microwave
Refrigerator
Flatscreen TV
Walk-in shower
Sofa
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Pool view
Non-smoking rooms
Family rooms
Location
C. Juan Carlos I, 35, 35510 Puerto Del Carmen, Tias, Lanzarote Spain
Name/address in local language
Bakour Lanzarote Splash
274 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Bakour Lanzarote Splash hotel is celebrated for its exuberant family atmosphere, complete with a children's disco and entertainment, although the vibrancy may encroach upon the tranquility of the rooms for some. The establishment is lauded for its excellent value, cleanliness, and well-kept modern rooms.
While the staff garners acclaim for their warmth and efficiency, there are occasional mentions of sluggish service. Its prime location is a stone's throw from beaches and local attractions, and the family-centric amenities, especially the pool, are a highlight for guests seeking fun-filled stays.
Location
Convenient
Atmosphere
Lively
Rooms
Modern
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Comprehensive
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We have just returned from a 7 night stay at this hotel. First impressions were fantastic, we had a swift check in and were in our rooms within 10 minutes of arriving. Rooms are beautifully decorated, very modern. Some small touches still needed. The rooms came with a microwave kettle and fridge. No cups though if you wanted to make tea/coffee. The rooms were cleaned daily and towels replenished. The air con was a god send. Only downside to the room was the shower tended to flood onto the bathroom floor making it very slippy. The first 4/5 days of the holiday were fantastic in terms of food and drink. We had a massive choice of food everyday. The drinks were also great with branded bottled beer and cider. However by day 5 the hotel decided that the branded drinks would now have to be paid for after having them free for the first 4 days. A pint of local beer was also being charged if you had it in a glass not a plastic cup. The pool area was great, although towards the end of our holiday it got very busy and there was no where near enough sunbeds. The kids splash park area was great although kids need to wear swim shoes as it’s very rough on the feet. The pools are also salt water do recommend goggles for children. The entertainment was ok, not the greatest. This was no fault of the animation team, the girls were fantastic! All in all we had a good holiday but all the changes towards the end took the shine off. The location of the hotel was a bit away from main strip but only €4 in a taxi.
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Date of stay: July 2023Trip type: Travelled with family
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Response from Recepción Bakour Lanzarote Splash, Otros at Bakour Lanzarote Splash
Responded Sep 8, 2023
Dear Guest , We thank you for taking the time to share your experience with us. We are glad to hear that you had a good holiday. Regarding the charges for some drinks, our hotel policy had some changes during your stay. We are sorry for any inconvenience caused. I hope your next visit is just around the corner. Please do not hesitate to contact us if there is anything we can help you with. Kind regards Reception
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This is an honest review of Bakour splash hotel. I am still here with my family and so far we have had a fantastic holiday. Firstly and most importantly the rooms are a decent size for families. The bed is huge and there are two separate rooms. Our kids stay in the other room, there is one bed within the sofa and a pull out bed underneath which worked really well. The rooms are cleaned daily, the cleaners the floors, make the beds and change the toilet roll and towels. The cleanliness is good and the rooms are modern and obviously quite new. In my point of view the food is good and very varied and there are no ques at all to get your food. The breakfast is also good they have pancakes, english breakfast, omelettes and a wide range of pastries, fruits and cereals. The staff at this hotel work incredibly hard and are always polite. The reception staff were incredibly helpful at all times. I hired a car through the hotel with no hassle and the price was reasonable. The receptionist always take there time to help you, I am very impressed, for example they took there time to highlight on a map all the best places to visit in lanzarote. The hotel Is definitely more aimed at families with younger children. The location is good as the beach is a ten minute walk as well as the main strip of shops, bars and resturants. On the slightly less positive side the entertainment area is quite small as its a held in the foyer area. Also if your kids sleep early The mini disco starts at 8:30pm and entertainment goes on until around 10:30. Our room was close to the entertainment and you can hear it from you room a little bit. We requested to change the room and the reception were gonna change it immediately for us when a room became available, but in the end we decided to stay because we kept th kids up later than usual on holiday. The reception did say that in future you can contact the hotel and request a room further from the entertainment, which is good to know. The bar staff again were polite and hard working. Even when it is busy the que moves fast and the cocktails were quite good. They also do non alcoholic cocktails for the kids. Our two boys also had lots of fun in the swimming pools, there are plenty of different slides and water features to keep them entertained. There is also a kids club open throughout the day which we did'nt use but I am sure would be good for parents needing some space for themselves. Overall Bakour splash would be a good choice for a family holiday and we have made plenty of great memory's together, thank you very much !
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepción Bakour Lanzarote Splash, Otros at Bakour Lanzarote Splash
Responded Apr 23, 2024
Dear Guest, Thank you for taking the time to share your experience at Bakour Splash Hotel. We are thrilled to hear that you and your family have been enjoying a fantastic holiday with us. We truly appreciate your kind words about our hardworking staff members, from the reception team to the bar staff. Providing excellent service and assistance to our guests is our top priority, and we're delighted that you felt well taken care of during your stay. We understand your feedback regarding the entertainment area and the volume of the mini disco, and we apologize for any inconvenience this may have caused. We're pleased to offer assistance with room allocation for future stays. It's fantastic to hear that your boys had a great time in the swimming pools and that they found plenty of entertainment options to keep them engaged. We're also pleased to hear that you found our kids club to be a convenient option for parents needing some time to relax. Thank you once again for choosing Bakour Splash Hotel for your family holiday, and for sharing your positive experiences with us. We're delighted to have contributed to creating great memories for you and your family, and we hope to welcome you back for another wonderful stay in the future. Kind regards, Noah. Reception.
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Like many others we were apprehensive to book following the spate of bad reviews but do not be deterred we’re having a wonderful time.
4 star probably not, could it be 4 star absolutely.
Like many previous reviews there are things that could be improved, and I completely agree with that. But I really don’t think this hotel deserves some of the negative reviews it’s had. Neither me or my partner are snobs not even close and we are more than happy with our room, service, food and the amenities. We have a four year old who has played lovely on all the slides and pools and the splash park.
The air con in the rooms is wonderful and two TVs a big comfy bed and modern bathroom, which will flood if you shower for a while, avoid that by turning off the shower for a minute and letting it drain, I mean come on it’s not rocket science. I’d say the reason for me it’s not quite 4 star is the finesse of some of the work round the complex. But again for me that’s not an issue it’s just nitpicking.
The food is great, a massive selection every morning day and night and always plenty of room, plenty of food and plenty of desserts.
Close to two big supermarkets, 10 minute walk into town, 5 minute taxi ride to the zoo and waterpark.
We’re 3 days in to a 7 day stay and felt the need to write a review because it deserves more than some of the reviews it’s had.
Anyone on the fence about booking, given you aren’t a snob then this is your sign to book it.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepción Bakour Lanzarote Splash, Otros at Bakour Lanzarote Splash
Responded Sep 20, 2023
Dear Guest, Thank you for your comment and for choosing our hotel. our hotel. We are glad you enjoyed your stay and hope to have you back in our hotel. We appreciate your sincerity regarding everything you have said, we value it, feedback always helps us to grow. We hope to have the opportunity to welcome you back to our hotel. Best regards.
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Literally the only good things about this place are the nice bathroom sinks,the big fans in the bedroom and the fresh bread on the buffet.
From the off we got off to a bad start as they didn't have a suitable sized room so we ended up with a double bed and a sofa for a family of 4. On the 2nd day I reminded the receptionist about his promise to move us and he was completely oblivious to the situation. We also lost hot water to the room to be told there was nothing they could do as they don't have the skill or people.
The WiFi password they give out at reception doesn't work for any of the available networks, and when I raised this was given some drivel without resolution.
The pools are all chipping away and that mixed with the loose volcanic stones all around can lead to some painful steps. I also didn't realise how terrible salt water pools would be until I was cleaning my eyes every 5 minutes. The pools are also riddled with umbrella bases where they are trying to stop people from stepping on damaged parts of the pool. The plastic filters at the side are flimsy and uneven.
The food is a mix of average and atrocious, with the scrambled egg resembling custard being the absolute lowlight. The fresh bread is the only thing I would like to eat again from there.
There is a constant smell of poo around some areas and I don't know how a place can seem so rundown and dilapidated yet new and unfinished all at the same time.
I read a few mixed reviews before coming and thought it looked nice, it's just new and having teething problems, I'm sure it's better now. I explore you, avoid it at all costs.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Just completely avoid it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepción Bakour Lanzarote Splash, Otros at Bakour Lanzarote Splash
Responded Sep 6, 2023
Dear Guest We are very disappointed to hear that you have found our service to be below your expectations, as we are a very committed expectations, as we are a team that is very committed to our customers. to our customers. We take note of what happened in order to continue improving since we just opened. Kind regards
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This is the third time I have stayed at Bakour Splash and about time I wrote a review. This is a wonderful place to take a break in the sunshine, not only is it close to the local town and shops, beaches, bus stops and harbour, but the amenities are second to none. Rooms are cleaned daily and the cleaners always greeted me with a "Hola" or a "Buenos días". The food choices are vast so always something for everyone's taste, and very good quality food it is too. The staff are always happy to help, I would like to mention and give thanks to Marianne for arranging for me to stay in the room I stayed in last time I stayed here, also thanks to front desk staff members Natalie and Mauro for their kind help with any inquiries I had. Another thank you to Esmeralda from the bar who always gave sterling service with a smile as did all the other bar staff members. I found the pool was a lovely place to cool off and have a bit of a swim. It is aimed at families with evening entertainment, but even as a solo traveller I found it a very welcoming place and would highly recommend it to anyone. I will certainly be returning here as I thoroughly enjoy my stays, and the prices are very reasonable compared to other all inclusive venues on the island. Thank you to all Bakour staff and see you again soon. Regards or should I say, Saludos. David Hughes room 133
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Enjoy the air conditioned bus rides to the various other locations on the island, they are...
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Response from Recepción Bakour Lanzarote Splash, Otros at Bakour Lanzarote Splash
Responded Oct 14, 2024
Thank you, David, for sharing such a wonderful review of your experience at Bakour Splash! We are so glad to hear that you enjoyed your third stay with us and that you decided to take the time to write such a detailed review. We are proud to know that our services, from the cleanliness to the service at the front desk and bar, contributed to making your stay so enjoyable. We will be sure to pass on your kind words to Mariana, Natalie, Mauro and Esmeralda, who will be delighted to know that they made a difference to your visit. It is a pleasure to know that, as a solo traveler, you felt welcome in our familiar surroundings. We strive to create an environment where all our guests, whether traveling as a family or alone, feel at ease. We look forward to welcoming you again on your next visit, thank you for recommending us and for trusting us for your sunny getaways in Lanzarote! Kind regards, The Bakour Splash Team
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Very good resort in terms of location, was walking distance to the beach, shopping centre, the laundrette and lidl was next to the resort! Room, the first night I saw a massive cockroach in the bathroom and some baby ones which was not nice at all! There were ants on one part of the room the maintenance team came and Siliconed the side they were coming in from which sorted the issue no further ants were seen. The sofa bed mattress was not very comfortable! The pillows were long and not fluffy enough! Plus points there were two tvs which you can connect Netflix YouTube and prime which the kids were very happy with when they came back to the room to take a breather and relax. Splash pools, the main splash pool was closed due to maintenance work which was really annoying as that was one of the reasons we booked this place. The pirate ship was a bit hazardous, both my children injured them selves on the stairs as it was slippery! The staff were very friendly across all bars restaurants and entertainment and very hard working especially Estaban he was at the food shack in the splash pool area and he was full of life and so good to everyone and the kids loved him too! Food, we didn't think there was a good variety of food, it was pretty much the same type of food! Being vegetarian we really struggled. They couldn't get the basic pizzas or chips right. Pizzas tasted like cardboard with tons of cheese and chips were very dry and just didn't taste fresh. The entertainment was really good the kids really enjoyed it every night and so did we! Overall we had a really good holiday and didn't let the above spoil it for us as we met some lovely people there and kids had the best time and we were very lucky to have beautiful weather!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepción Bakour Lanzarote Splash, Otros at Bakour Lanzarote Splash
Responded Feb 25, 2024
Dear Bhavika, First of all, thank you very much for your review. We are glad to hear that you enjoyed your stay at the hotel, and that you liked the location and the hotel staff. We try to improve every day to meet the needs of our guests. We are sorry to hear that you had some minor inconveniences during your stay. We are glad to hear that our colleagues helped you with the ant problem. We take note of your comments. We are also sorry to hear that you had difficulty eating. We normally have Asian and Mexican themed meals twice a week, and we have a variety of food depending on whether you are vegetarian or not, but we take note of your comments. We look forward to seeing you again at the hotel. Kind regards, Monty, Bakour Lanzarote Splash
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Stay from June 10 to June 20, 2024 as a couple with a child aged 2 and a half booked via Promovacances. Please note: 1 hour difference with France. The rooms have been renovated with a living room area in addition to a bedroom. The staff is very helpful and smiling. Weather is pleasant with regular wind Positive : Our child being 2 1/2 years old, a baby bed was installed and prepared for our arrival Numerous slides and supervised swimming pool Large and spacious room Presence of fridge, hair dryer and soap/shampoo, air conditioning Fairly wide and varied catering and drink offering Presence of a pharmacy, laundry and bus attached to the hotel Taxi to the beach for 4€ on average Location very close to a shopping center and a beach (around 15 minutes on foot) On the beach, there are paid deckchairs and water activities such as jet skiing and pedal boats (15€/h) Negative point : Water in the swimming pool very cold or even freezing, resulting in 2 swimming pools practically empty of people Many broken umbrellas Absence of sweet snack for afternoon tea Lack of outdoor dining space Absence of dairy at lunchtime and in the evening The restaurant should open 1 hour earlier in the morning and at lunchtime, especially since it is a hotel for children under 12 years old (opening morning 8 a.m. / noon 1 p.m. / evening 6:30 p.m.) Animation to be reviewed because there is a lack of outdoor space to do so No games for children outside the swimming pools Travel time by bus from the airport to the hotel is 1 hour 15 minutes compared to 10 minutes by taxi for around €18
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited Bakour splash as a couple at a fairly quiet time of year in early December. Check in was friendly and welcoming. We were given a poolside room with a terrace. First impression of the room was high quality fixtures and fittings done tastefully. Very spacious rooms with a comfortable bed. ( could have done with an extra pillow but only personal preference) excellent shower room with separate toilet and sink area. Spotlessly clean. Bar area was our first stop as we had a long journey and it wasn’t quite dinner time. We were able to choose from a good variety around the pool bar with chicken drumsticks and some wedges which were a nice snack. Cocktails were lovely around the pool which included a very potent Aperol cocktail with Cava. All made from fresh rather than premixed cocktails that you often see at AI hotels. We stayed for a week and enjoyed many different meals. My partner’s favourite was the Chinese themed night which included beef chow mein, sushi, bao buns and lots of other dishes. Lots of lovely salad options , freshly cooked steak , pork , fish and chicken. Stonebaked pizzas every night. Excellent dessert selection including fresh fruit. Breakfast included the usual selection of fresh omelettes , lovely fresh fruit, eggs and yoghurts and fruits. Entertainments team work hard and the young children there looked to be having fun. We stayed for the ABBA tribute and found it to be good fun. Location is excellent with walks easily to both the old town and main strip. Staff incredibly friendly and hotel exceptionally clean. Highly recommended!
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip:I would imagine it’s very busy with children in school holidays which didn’t bother us much but...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepción Bakour Lanzarote Splash, Otros at Bakour Lanzarote Splash
Responded Dec 22, 2023
Dear Fiona, Thank you so much for sharing your wonderful experience at Bakour Lanzarote Splash! We truly appreciate your detailed and positive feedback, and we're thrilled to learn that you had such an enjoyable stay. It's fantastic to hear that you were impressed with the high-quality fixtures and fittings in the room, as well as the spacious and comfortable accommodations. We're delighted that you enjoyed the various dining options, including the Chinese themed night, and that the cocktails made from fresh ingredients stood out for you. We're glad to know that the entertainments team contributed to a lively atmosphere, and we appreciate your kind words about the friendly staff and the exceptional cleanliness of the hotel. It's also great to hear that the location and the variety of activities met your expectations. Thank you for choosing Bakour Lanzarote Splash and for highly recommending us. We look forward to welcoming you back for another fantastic stay in the future! Best regards, Noah. Reception.
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100% recommend this hotel for young families. Brilliant It’s modern, fresh, easily accessible from the airport (10mins - get a taxi €20, save £££ on travel agent transfers). No need to bring toiletries as they are provided in the room and there are shops minutes from the hotel ALL THE WAY to the beach which is a 10min walk away. Again save £££ & packing weight! Well worth a visit, a truely lovely place to be. We stayed away from the bar & entertainment so it was quiet during the day and peaceful at night. Foods good, plenty of beige stuff for fussy eaters but loads of variety for the rest. Breakfast is especially yummy!!! My only complaint is the out dated and quite frankly uncalled for concept of reserving sun beds with towels. That really grinds my gears and obvs in no means a reflection of the hotel! Get thi Sen booked in, the photos on the website don’t do it justice IT’s GORGEOUS!
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Sunbed reservation is an absolute t**t - don’t do it you clowns.
Shampoo, conditioner & shower...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepción Bakour Lanzarote Splash, Otros at Bakour Lanzarote Splash
Responded Nov 2, 2023
Dear Guest, Thank you for your comment and for choosing our hotel. our hotel. We are glad you enjoyed your stay and hope to have you back in our hotel. We appreciate your sincerity regarding everything you have said, we value it, feedback always helps us to grow. We hope to have the opportunity to welcome you back to our hotel. Best regards.
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PLEASE PLEASE PLEASE remove towels that have been laid out before the swimming pools are open. Before the chains are open.
People are clearly sneaking under the chains to lay out towels and these are left. This results in people breaking the rules getting secure spots and those who follow rules sometimes struggle to sit together.
It really lets down the holiday.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepción Bakour Lanzarote Splash, Otros at Bakour Lanzarote Splash
Responded Jul 24, 2024
Dear Guest Thank you very much for letting us know this important detail, we are already on it!! I apologize if this made you feel down we appreciate you following the rules that is way we are going to solve it as soon as possible! Thank you, Giada Reception
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There are more places to choose from in the Puerto Del Carmen area.
PRICE RANGE
C$199 - C$379 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsLanzaroteTiasPuerto Del Carmen
NUMBER OF ROOMS
148
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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