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Grand Luxxe Riviera Maya

Certificate of Excellence
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04/06/2017 05/06/2017
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541 Reviews from our TripAdvisor Community

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Showing 488: English reviews
Denver, Colorado
Reviewed 23 January 2017 via mobile

My friends and I are extremely disappointed with the Grand Luxxe. The only thing "Luxxe" about the Grand Luxxe are the nice rooms. The service is mediocre and the transportation is pitiful. The Grand Mayan resort is so large that shuttles are required to drive you anywhere, however, there are no direct shuttles. You must transfer 2-3 times to get...

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2Thank krissynowa
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review

Dear Guest: Thank you for taking the time to share your feedback following your recent vacation to Grand Luxxe. We regret that your stay was not as you were expecting. We take great pride in creating incredible vacation experiences for our guests; however, after receiving your remarks it appears this was not the case with your stay. Rest assured that...

Cardiff, United Kingdom
Reviewed 22 January 2017

We were upgraded to the Luxx on arrival,2nd day before could get higher floor Room we had was Immense!Everything you dreM about(to impress your partner, and more!!)Only drawback was that the coffee maker did not seem to want to work,and although a microwave was supplied,lack of cutlery and basic plates,dishes etc made the unit pointless Maybe the resort wants people...

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Thank D9417OPphilipw
New York City, New York
Reviewed 19 January 2017 via mobile

The Grand Luxxe exceeded our expectations. The rooms have become a preferred standard of luxury by which we measure every trip. The high ceilings, private plunge pool, and fully equipped kitchen allowed us to have a truly relaxing vacation. The concierge service and private golf cart became amenities that transported us to a different world.

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4Thank Martin M
Reviewed 19 January 2017

My husband and I fell in love with the Grand Luxxe Riviera Maya. Everything was perfect. The service, the food, the people, the room, the pool....it was all perfect. The plunge pool right outside our room on the balcony was the perfect way to start the day. We'd make coffee and sit in the plunge pool contemplating what we'd do...

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2Thank Vanuvanu
Ottawa, Canada
Reviewed 19 January 2017

Talented service with Monica at the Luxxe Spatium. Her techniqe and knowledge is used with care and accurate assessement. Also, Teresa at the Spatium Gym is knowlegable and very generous with her time and talent. We have worked with Monica, in her capacity as a Deep Tissue Massage therapist and Teresa in her capacity as a Personal Trainor for three...

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1Thank MLorraineJ
Chicago, Illinois
Reviewed 12 January 2017

The Resort is very exclusive and full of foreign tourist. It is huge It counts with 6-7 different Hotel developments, several pools and 15 restaurants on the complex We stayed at the Grand Luxxe and certainly the place was incredible and the service impecable. The food was better than ok, considering is a resort but the beach even is almost...

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3Thank Traveller_LZ
Killaloe, Ireland
Reviewed 12 January 2017

The whole resort is very impressive as a whole. The grand Luxxe rooms are fab, very spacious and airy. The new beach club is great especially for the younger generation as there's not much else in the resort for that age category. However I do think the beach club should be 18+ or else no children especially if it's to...

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2Thank Jasmine H
Toronto, Canada
Reviewed 8 January 2017

The room is absolutely stunning, think 4 Seasons but a 3000 sf suite with twice daily maid service . The property is beautiful and lush , didn't mind the golf cart rides and actually closer than it seems to walk around. I didn't love playing the " save a chair " game at the Beach Club but you pretty much...

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1Thank Jefhor
Santa Rosa, California
Reviewed 6 January 2017 via mobile

We had a unit here and Grand Mayan for our group. Grande Luxxe was a little more convenient as taxis can be called right to their lobby and they have on demand shuttles around the resort. We also had access to the new Beach Club which was lovely, but all of their pool areas are wonderful anyway. They offered coffee...

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1Thank Debbie N
New York City, New York
Reviewed 5 January 2017

This was our 2nd stay ay The Grand Luxxe and overall it was a great vacation though we were more impressed the first time. They are currently expanding the resort which has left something to be desired. Pros: Beautiful resort in excellent jungle location High quality food and restaurants Overall nice waitstaff and concierge service Not a lot of beach...

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2Thank morgan1999

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Babysitting

Additional Information about Grand Luxxe Riviera Maya

Address: Calle Carretera Federal Km 48, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Number of rooms: 6
Also Known As:
Grand Luxxe Riviera Maya Playa Paraiso
Hotel Style:
#1 Spa Hotel in Playa Paraiso
#2 Romantic Hotel in Playa Paraiso
#2 Top resorts Hotel in Playa Paraiso
#2 On the Beach Hotel in Playa Paraiso
#3 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Grand Luxxe Riviera Maya staff and other travellers.
176 questions
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Questions? Get answers from Grand Luxxe Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no bad rooms. Seriously.”
spencem2016, 17 May 2017 | Read review
“second or third floor best”
cassidwm, 7 May 2017 | Read review
“"Nice people receive nice things"”
Rita_Charlie, 3 May 2017 | Read review
“Go higher, lower floors very busy in morning,”
ripnpat, 1 May 2017 | Read review
“Grand Luxxe ~ stay on the 3rd floor”
Newport7221, 1 May 2017 | Read review
5 of 5