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Iberostar Paraiso Beach

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4,553 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Paraiso Beach
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Showing 3,029: English reviews
Uxbridge, Canada
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 February 2012

This complex will be a 5 star soon.They need to improve the buffet and renovate a very few villas.

Helpful?
1 Thank PETESHIER
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 February 2012

We are family of three with junior school kid. We stayed from Feb 15 to 22 at this resort. This is our second vacation in Mexico. Last year we stayed at another hotel further south near Akumal and liked it so much compare to other places we spend our vacations before (Jamaica, Dominican Rep, Cuba) that we decided to go... More 

Helpful?
2 Thank abc123331
Perrysburg, Ohio
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 February 2012

We stayed at the Iberostar Paraiso Beach hotel from Feb. 16 - 21, 2012. Our room was 3222. Upon entering our room our first impression was mold & mildew! It looked ok, but the smell was strong! The bedspread was old & disgusting & we pulled them off the beds. The only day we were given towels was the day... More 

Helpful?
Thank dlnneal
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Paraiso Beach, responded to this review

Dear guest, Thank you for taking the time to share your valuable feedback regarding your stay at Iberostar Paraiso Beach hotel. We are very concerned to learn of your disappointing experience about your room and would like to apologize for any inconvenience you experienced. Thus, we would very much appreciate to further discuss with you the details of your feedback..... More 

North Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 February 2012

First time ever being in Mexico and I shared the experience with my mom. Iberostar Paraiso Beach was amazing. The hospitatlity and friendleness right down to the amazing food and entertainment, it had everything I could have asked for. Highly recommend this place for couples or families as it accommodates everyone!

Helpful?
5 Thank Angela J
IberostarMexico, Quality manager - Iberostar Mexico. at Iberostar Paraiso Beach, responded to this review

Dear Guest: Thank to you for sharing your review which highlights many aspects of our services and facilities. Our staff are all aware of how important your vacation is, and ensure that your needs are anticipated and services are provided in a spirit of warmth and professionalism. We look forward to your return visit to our property. With warm regards,... More 

Saint Louis, Missouri
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 February 2012

Just spent 7 days there with 2 other couples. Had a great time! Hotel was beautiful, the staff was fabulous, food was very good (and plentiful) beach was awesome. Highly, highly rated with one caveat. The place is huge, so if mobility is an issue, keep that in mind. (they do have a tram that runs every 10 minutes or... More 

Helpful?
4 Thank jkeenoy
IberostarMexico, Quality manager - Iberostar Mexico. at Iberostar Paraiso Beach, responded to this review

Dear Guest, Thank you for sharing your kind comments about Iberostar Paraiso Beach. Our team is constantly working to provide the best possible experience to our guests. Please be assured that I will share your feedback with the rest of the team and we will do our outmost to improve your next stay with us. We are really looking forward... More 

Montreal, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 February 2012

We are two couples, that travel twice a year. We chose the Iberostar based on our agents recommendation, price and compatability with past resorts that we have been to over the years. Comparing apples to apples, this review should reflect an honest evaluation of our experience. Arrival : We arrvied without any delays and were directed to the front desk... More 

Helpful?
7 Thank TravelBugsJD
IberostarMexico, Quality manager - Iberostar Mexico. at Iberostar Paraiso Beach, responded to this review

Dear Guest: Thank you for sharing your comments with us. We consider the satisfaction of our clients our primary goal; your opinion is essential to the continuous improvement and maintenance of the quality of our service. We are sorry to read about your disappointing experience with food and I would like to inform you that we are taking is extremely... More 

B.C., Canada
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 20 February 2012

This was my first stay at an Iberostar resort. I am comparing this stay to the Barcelo Maya Beach, the Viva Wyndham Maya and the Palladium resorts as I review this property. Staff - accomodating and friendly - no issues. To note -there was definitely theft from my sister's room but not mine. Rooms- First room had a broken toilet,... More 

Helpful?
2 Thank travelcrazy5
IberostarMexico, Quality manager - Iberostar Mexico. at Iberostar Paraiso Beach, responded to this review

Dear guest, Thank you very much for taking the time to write a review about your recent stay at Iberostar Paraiso Beach. I am sorry to read that your stay did not live up to your expectations and I would like to apologize for any inconvenience this may have caused. Please be assured that we have taken note of all... More 

Coquitlam, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 February 2012

Had a fantastic time at the Paraiso Beach, 9th time in the Mayan Riviera & this was one of the best places yet. The food, service, beach, grounds were great. would not hesitate to recommend this resort to anyone. Have only been back to the same resort once but will be going back here for sure.

Helpful?
2 Thank Spudrace
IberostarMexico, Quality manager - Iberostar Mexico. at Iberostar Paraiso Beach, responded to this review

Dear guest, Thank you for your kind review. We are pleased to hear that we provided you with all the elements to enjoy your vacation. We deeply appreciate your review , and believe in working hard to ensure that we maintain the high standards set by our guests and improve day by day. We certainly look forward to having you... More 

Pickering, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 February 2012

I would like to start by saying if you have any mobility problems this resort is not for you.It is huge and there is alot of walking involved if you are going to the beach or dinner or anywhere on the resort. My husband and I arrived on Saturday Feb 11th with a very early morning flight. Our room was... More 

Helpful?
4 Thank Relaxed499286
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Paraiso Beach, responded to this review

Dear Guest, First of all we would like to thank you for taking the time to write your opinion about Iberostar Paraiso Beach. We are delighted to hear some positive comments and to know that you enjoyed your holidays among us. Thank you very much for mentioning our staff attentiveness and friendliness which is one of the principles of Iberostar.... More 

Winnipeg
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 February 2012

We were a family of three, travelling with our teenage daughter. We were there Feb. 10-17. The resort was beautiful, the grounds outstanding, with wildlife galore to see upclose. The staff was Amazing!!, Very attentive and hospititable. We thought the room was average, Not very big, only one sink in bathroom and a tub/shower instead of walk-in shower would have... More 

Helpful?
1 Thank Torti

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach of "Playa Paraiso." Imaginatively designed lake – pool. Convention centre. The holiday complex is perfectly integrated into the tropical landscape. ... more   less 

Additional Information about Iberostar Paraiso Beach

Address: Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $273 - $699 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Paraiso Beach 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Iberostar Paraiso Beach Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Paraiso Beach
Iberostar Paraiso Del Mar
Iberostar Paraiso Beach Playa Paraiso, Riviera Maya
Hotel Style:
#4 Green Hotel in Playa Paraiso
#6 Romantic Hotel in Playa Paraiso
#6 Top resorts Hotel in Playa Paraiso
#7 Family Hotel in Playa Paraiso
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Questions & Answers

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708 questions
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Loveland, Colorado
over a year ago

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Questions? Get answers from Iberostar Paraiso Beach staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 31 is located close to the beach but a LONG 800 metre walk to the main buffet/restaurants. 34 would be middle and better.”
 of 5 bubbles Nannerama, 26 Nov 2016 | Read review
“Building 32 is close to the beach”
 of 5 bubbles lisasD4812BG, 26 Nov 2016 | Read review
“Avoid buildings #37 to #41 if noise bothers you.”
 of 5 bubbles 213GeorgeK, 24 Nov 2016 | Read review
“2nd floor great!”
 of 5 bubbles HiSuziHi, 20 Nov 2016 | Read review
“get room by beach and pool”
 of 5 bubbles 448austinc, 18 Nov 2016 | Read review
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