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Iberostar Paraiso Beach

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Iberostar Paraiso Beach
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4,725 Reviews from our TripAdvisor Community

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Showing 3,134: English reviews
Lawrenceville, GA
Reviewed 15 June 2012

We have just returned from a 6 night stay at this resort. Overall, we were happy but it was not a perfect stay. The Good: The staff was wonderful. Everyone was friendly and helpful. We booked some tours with Ricardo and he went above and beyond. The grounds were beautiful and we loved all the animals. My daughters loved yhr...

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Helpful?
1Thank laurelaggie
Management response:

Dear Guest First of all I appreciate you took the time to send us all your comments of your recent stay at IBEROSTAR. As per your feedback, we are delighted to know that the Staff was helpful and made you and your family felt more than welcome at the Hotel, and that your family loved the wild life at the...

Port Coquitlam, Canada
Reviewed 14 June 2012

Jan 2010, we and our good friends took a gamble on this "new to us" resort as it was recommended but we were unsure. Read lots of reviews anyway but were still not set at ease. Already spoiled at other resorts I guess. Took the shuttle which made two other drop offs then took us to the Paraiso. We thought...

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Helpful?
4Thank el_gato_gris
Management response:

Dear guest, First of all we would like to thank you for your comments. I’m glad to hear that you enjoy your stay with us since our main goal is the complete satisfaction of our clients. I will forward your comments to the person in charge of each department, be sure that they will pass your comments to all our...

Portugal
Reviewed 14 June 2012

I have just returned from Iberostart Paraiso Beach. Paraiso Beach and Paraiso del Mar are the same quality level and they share all the facilities. The Paraiso Lindo, Paraiso Maya and Grand Paraiso are in a different level and if you cannot enter their facilities if you are in Paraiso Bech or Paraiso del Mar. Anyway the hotels are together...

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Helpful?
3Thank Koky_p
Management response:

Dear guest, First of all I would like to thank you for your recent stay with us, and also for all your comments and feedback. The Iberostar complex, have 5 different Hotels, each Hotel has a different category, every Hotel has different privileges according to the category, due to this reason Paraíso Mar & Beach cannot use the facilities and...

Philadelphia, Pennsylvania
Reviewed 12 June 2012

My family and I just returned from our stay at Iberostar Paraiso Beach and I would definitely recommend this resort if you are looking into booking an All-Inclusive Riviera Maya resort. My wife and I have 2 young children (1 and 2 year old), which were too young to enjoy the mini-kids club, but were able to enjoy the vast...

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Helpful?
4Thank JasonJ112
Management response:

Dear guest, First of all I would like to thank you for taking the time to share your comments with us. Our main goal is the complete satisfaction of our clients and it is nice to hear that we fulfill your expectations. I already give your comments to the head of each department, this helps them to motivate our staff...

Forest Hill, Maryland
Reviewed 7 June 2012

We just returned June 3, 2012 after a 1 week stay. I usually read these reviews with skepticism for the extremes, but having visited 5 other resorts in Riviera Maya over the past 8 years, all ranging from 4 to 6 golden apples or 4-5 stars, I thought I knew what to expect from this resort. I had generally heard...

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Helpful?
3Thank Susan D
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Paraiso Beach, responded to this review

Dear guest, Thank you very much for taking the time to write such a detailed comment about Iberostar Paraiso Beach. It will certainly help us to keep focus on costumer satisfaction and fulfillment of our hotel standards. First of all I want to apologize for all the inconveniences you had during your stay. I am very sorry to hear that...

Medina, Ohio, United States
Reviewed 25 May 2012

We went to this resort for some relaxation and to scout out a location for our company retreat I sponsor every year. We have been coming to Cancun for the past 4 years and have stayed at 7 different resorts over that period and this has been the most disappointing without question. No one thing was horrible but every aspect...

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Helpful?
8Thank Stephen R
IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear guest First of all I would like to thank you for your recent stay with us . Your comments and the time you dedicate to let us know a very valuable feedback of your stay at Iberostar . You can be sure of the follow up of your recommendations in order to improve our services and avoid such problems...

Belfast, United Kingdom
Reviewed 24 May 2012

Im writing this review a tad late but have booked to go back to this resort and it brought back all the wonderful memories I had of getting married at the Parasio Beach hotel. This time round we will be staying at the Parasio Maya hotel but nonetheless I remember the beach hotel very fondly. The staff at this resort...

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Helpful?
3Thank emmsy04
IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear Guest First of all I would like to thank you for choosing Iberostar for your vacations. Thank you for your generous review. We were happy to know that you had a wonderful vacation and we are pleased to know that we exceeded your expectations on your visit to our resort. It was our pleasure to have served you and...

West Islip, New York
Reviewed 16 May 2012

this wasnt my first trip to mexico and definately wont be my last! Took my girlfriend for her first Caribbean vacation and she was more than happy as ever. I cant say enough good things about the hotel though! the staff is top notch and treats you like your truly at a 5 star resort. the food is average but...

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Helpful?
2Thank matthew f
IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear Guest First of all I would like to thank you for choosing our Hotel for your vacations. We are glad to hear that you had such an amazing vacations with us. I thank you for all your comments regarding the service and facilities. We will make sure that all the staff receives your comments and we sincerely hope to...

Aurora, Illinois
Reviewed 15 May 2012

Just returned from this resort and couldn't be much happier. The grounds are so beautiful and carefully maintained. There are birds of all kinds, Iguanas and Coati all over. It makes the walks to and from the restaurants, shopping, pool or beach very interesting. The beach is fabulous. I've read some people complain about the rocky shore, but that is...

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Helpful?
8Thank Michelle E
IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear Guest Thank you for choosing Iberostar Paraíso Beach and for sharing your experience with the Tripdavisor community. We are delighted to read that you have enjoyed your overall stay with us. Thank you for your comments in regard to the resort service & facilities. We really appreciate all your comments since it provides inspiration to our staff to keep...

NY
Reviewed 13 May 2012

This was by far our most expensive vacation, and sorry to say it was one of our worst! The grounds are beautiful. Rooms are nice, nothing special. The fridge was room temperature and air conditioner did not work well but it was not really hot...THANK GOD!!! The pool was very nice. The beach was rough (not their fault) and my...

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Helpful?
3Thank KMHNY
IberostarMexico, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear Guest First of all I would like to thank you for your recent stay with us. We deeply regret the fact that you experienced this situation during your stay . Your feedback is very important for us since our main goal is the satisfaction of our guests, it helps us to improve our services. We are also glad to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach of "Playa Paraiso." Imaginatively designed lake – pool. Convention centre. The holiday complex is perfectly integrated into the tropical landscape. ... more   less 

Additional Information about Iberostar Paraiso Beach

Address: Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $233 - $588 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Paraiso Beach 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Iberostar Paraiso Beach Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Paraiso Beach
Iberostar Paraiso Del Mar
Iberostar Paraiso Beach Playa Paraiso, Riviera Maya
Hotel Style:
#4 Green Hotel in Playa Paraiso
#6 Top resorts Hotel in Playa Paraiso
#6 Romantic Hotel in Playa Paraiso
#7 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Beach staff and other travellers.
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Questions? Get answers from Iberostar Paraiso Beach staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“worth upgrading to a junior suite in the more modern buildings mid way to beach and reception location ideally beach front”
 of 5 bubbles TessaU_12, 15 Feb 2017 | Read review
“They are all great and they have golf carts every 4-5mins if you don't want to walk.”
 of 5 bubbles joybC8936KQ, 12 Feb 2017 | Read review
“We stayed in building 3600 it was great in the middle centrally located for walks to the beach or up front for dinners etc.”
 of 5 bubbles glendamacphail, 10 Feb 2017 | Read review
“Do not take the jungle view, you not see anything else than some trees.”
 of 5 bubbles 621louisc, 10 Feb 2017 | Read review
“Building 36 (34-36) are midway between the lobby and beach. Standard rooms have only cooling units and fans, not actual air conditioning.”
 of 5 bubbles StephanieM204, 6 Feb 2017 | Read review
5 of 5