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We stay at Mayan Palace 2-bedroom unit for 1 week. The furniture has obvious sign of wear and tear but they are still in good condition. The Mayan Palace building 7 where we are located is close to almost anywhere. The tram pickup and lobby...More
The grounds are quite nice and relaxing, but the pressure put on us by the sales staff was insufferable. We were awoken each morning with a phone call from a sales representative wanting to know why we didn't want to participate in their sales pitch/scam...More
1 Thank JimK7562
Response from Socialmediamanager1, Manager at Mayan Palace Riviera MayaResponded yesterday
We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace.
As one of the most successful companies in the Mexican tourism field, we clearly communicate the terms and conditions associated with accepting an...More
Mayan Palace is and excellent Resort. But the employees at the front desk and customers are sweeting due to lack of fans or AC. The grounds and pool area is well maintained. The employees are all 5 stars.
I visited this Resort last year and because of the wonderful experience i had. As the saying goes "When it's nice do it twice". And i did exactly that , this time with 7 others. What a terrific place, the warmth of the staff, the...More
Four of us traveled to Riviera Maya and stayed at Mayan Palace in 2 - one bdrm suites. Plenty of space but agree electrical and appliances need updating. We splurged on the dinner show with Cirque de soleil, absolutely outstanding. Delicious food presented with imagination...More
We bought a time share at a different resort so I can not guarantee that. However they harass you at all resorts even your home resorts. We were polite but firm and walked away. At this particular resort they kept calling... More
We bought a time share at a different resort so I can not guarantee that. However they harass you at all resorts even your home resorts. We were polite but firm and walked away. At this particular resort they kept calling us at 8 am and as per other comments we unplugged the phone. We were not close to the pools. There are shuttles. Check you map I think 2-10 are close to the pools. However I think they favour their home members.
The provide Bottle water. I am not sure about the filtering. I did not want all inclusive because I took two children and we spent all day at the parks and I felt it was a waste of money. We stayed in building 11 and... More
The provide Bottle water. I am not sure about the filtering. I did not want all inclusive because I took two children and we spent all day at the parks and I felt it was a waste of money. We stayed in building 11 and loved it. We were in a hotel room and next time, for sure I would get a kitchen. A really nice place. I rented a car and it was well worth it. Very safe and gives you the freedom to get around at your convenience.