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Mayan Palace Riviera Maya

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3,318 Reviews from our TripAdvisor Community

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Showing 2,593: English reviews
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Pasadena, California
Reviewed 1 week ago NEW

This was our second stay in a Vidanta Resort; we went to the Nuevo Vallarta resort last year, where everything is a bit newer, nicer, larger, and slightly improved compared to the Riviera Maya location. Nevertheless, this is a nice resort with large pools, beach, spa, fitness center, very good restaurants (a few have dress codes, so be prepared!), children's...

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2Thank lahapa
Newark, New Jersey
Reviewed 1 week ago

family of 4 2 teen kids. visited spring break 2017. we had 2 bedrooms in Building #1. since we are not the owners of timeshare we were given B#10 it was very far from the pool. you have to take shuttle back and forth. also all the restaurants are at the pool side as well. B#10 room was a handicap...

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2Thank akkat2
Aiken, South Carolina
Reviewed 1 week ago

Exchanged our timeshare for a stay here. Had a two bedroom 2 bath villa. The rooms smelled very musty. Very small kitchenette and super small refrigerator. The furniture was old and worn, definitely needed updating. The beds were comfortable though. The maid service was good, although it seemed they never got to our room until the end of the day...

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1Thank Kalee645
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: Thank you for providing your comments about your vacation at Mayan Palace.We are delighted to find out that our housekeeping staff was professional and pleasant as this is what we strive for every day. It appears as though not all your expectations were met. Our goal is to make each one of our guests’ vacations relaxing and we...

San Francisco, California
Reviewed 1 week ago

Great resort and had a wonderful spring break with family. The resort is huge and there is a lot of walking for sure. The restaurants all were good. Havana Moon brunch was fantastic and the views from the restaurant were breathtaking. We were not bothered by the timeshare folks as many have mentioned. The beach was not great but the...

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1Thank nomadz_4ever
California
Reviewed 1 week ago

Stayed here with two little girls (6 and 8) and two sets of grandparents in two rooms, Building 17 in April 2017. All the other reviews hit the nail on the head. RESORT: Enormous. It’s a huge property with several hotels, grounds are beautiful. We had the 2 BR with a living room & kitchenette. Watch for Coatis (raccoon-like mammals...

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3Thank Reeko17
Reviewed 1 week ago via mobile

This was the second trip in 12 months and it was definitely as fabulous as the first. Fabulous people, tropical water and glorious sun. Can't get better. Mayan Palace still wants to get you through the time share presentation, even though we'd done it last year. They offer some pretty decent perks to go so we went again. No, we...

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2Thank burick6
NJ
Reviewed 1 week ago via mobile

The beaches had a very rocky front so you have to walk out on a dock or a pier to get into the water. Once out there it is very nice. Kid friendly and swimmable The resort was ok People were so so on friendliness You seemed to get good service if you have to tip in advance not get...

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Thank richardbU2955WC
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. Regrettably, it would appear we did not meet all your expectations. Nevertheless, this will be shared with the appropriate areas so they can look into each one of your observations, since they work tirelessly - day and night,...

Boston, Massachusetts
Reviewed 1 week ago

I do love the Mayan Palace…we had a very nice one bedroom, with small kitchen, table & chairs, living room, and separate bedroom with king size bed. Housekeeping is excellent and friendly; there is turndown service as well, with a chocolate! I do love the entertainment staff, especially Diana who is an excellent stretching teacher. For many, once you try...

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Thank KCLBoston
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: Thank you for taking the time to provide us your feedback about your recent stay with us. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain Diana, Angel and Jesús will gladly receive your feedback. Rest assured that your comments will be taken...

Falmouth
Reviewed 2 weeks ago via mobile

We stayed to the Myan Palace March 2017. I was not aware that we would not have access to the the entire resort. If we had known we would have definitely upgraded to the next level. We could not access moat of the pools. When we checked in. We were ushered onto this area. Apparently for Time Share. We felt...

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3Thank lyndag272
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. It appears as though not all your expectations were met. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. Lastly, we are pleased to clarify that each resort...

Saint Louis, Missouri
Reviewed 2 weeks ago

I'm giving 4 out of 5 because although my stay was nice I definitely saw what others reviewed and tried to prepare me for. Nice resort, lovely well kept grounds and all staff I met or dealt with were friendly. Jareth who was new to the Joy Club made us great Guac and also gave us great tips on activities....

Review collected in partnership with Armed Forces Vacation Club
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1Thank Kris6119

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:4.5 star — Mayan Palace Riviera Maya 4.5*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso
Hotel Style:
#7 Luxury Hotel in Playa Paraiso
#8 On the Beach Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Riviera Maya staff and other travellers.
542 questions
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Bayboro
8 months ago

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Questions? Get answers from Mayan Palace Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a low-numbered building”
lahapa, 20 Apr 2017 | Read review
“WELL Mayan Palace in general all are in very bad shape. but closer to pool. if you are far from pool u have to take shuttle waste of time.”
akkat2, 20 Apr 2017 | Read review
“If you stay here try to get a room in buildings 1-5.”
Kalee645, 19 Apr 2017 | Read review
“Request a lower-numbered building for access to the pool, i.e. #1-10”
Reeko17, 18 Apr 2017 | Read review
“lower number rooms are closer to the lobby, pool and restaurants”
JessicaDianna, 5 Apr 2017 | Read review
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