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2017-10-01 2017-10-02
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    Mayan Palace Riviera Maya

    Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
    Lowest prices for your stay
    2017-10-01 2017-10-02
    Our online travel partners don't provide prices for this accommodation, but we can search other options in Playa ParaisoSee available hotels in Playa Paraiso
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    Pool & Beach (899)
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    • Excellent41%
    • Very good31%
    • Average13%
    • Poor7%
    • Terrible8%
    Travellers talk about
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Poolside Bar
    Fitness centre
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Tennis Court
    Kids Club
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    BlueBay Grand Esmeralda
    9,608 reviews
    #102 of 211 hotels in Playa del Carmen
    Apart Hotel Casaejido
    658 reviews
    #35 of 211 hotels in Playa del Carmen
    Rosewood Mayakoba
    1,725 reviews
    #1 of 211 hotels in Playa del Carmen
    The Palm at Playa
    1,506 reviews
    #22 of 211 hotels in Playa del Carmen
    Write a Review
    Reviews (3,530)
    Traveller rating
    Traveller type
    Time of year
    • More languages

    1 - 5 of 2,743 reviews

    Reviewed 3 days ago

    We stay at Mayan Palace 2-bedroom unit for 1 week. The furniture has obvious sign of wear and tear but they are still in good condition. The Mayan Palace building 7 where we are located is close to almost anywhere. The tram pickup and lobby...More

    Thank gaby_pa
    Reviewed 4 days ago

    The grounds are quite nice and relaxing, but the pressure put on us by the sales staff was insufferable. We were awoken each morning with a phone call from a sales representative wanting to know why we didn't want to participate in their sales pitch/scam...More

    1  Thank JimK7562
    Response from Socialmediamanager1, Manager at Mayan Palace Riviera MayaResponded yesterday

    Dear Guest: We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. As one of the most successful companies in the Mexican tourism field, we clearly communicate the terms and conditions associated with accepting an...More

    Reviewed 5 days ago via mobile

    Mayan Palace is and excellent Resort. But the employees at the front desk and customers are sweeting due to lack of fans or AC. The grounds and pool area is well maintained. The employees are all 5 stars.

    1  Thank Victor P
    Reviewed 5 days ago

    I visited this Resort last year and because of the wonderful experience i had. As the saying goes "When it's nice do it twice". And i did exactly that , this time with 7 others. What a terrific place, the warmth of the staff, the...More

    Thank darksforever8
    Reviewed 1 week ago

    Four of us traveled to Riviera Maya and stayed at Mayan Palace in 2 - one bdrm suites. Plenty of space but agree electrical and appliances need updating. We splurged on the dinner show with Cirque de soleil, absolutely outstanding. Delicious food presented with imagination...More

    Thank shirley s
    BlueBay Grand Esmeralda
    9,608 reviews
    #102 of 211 hotels in Playa del Carmen
    Apart Hotel Casaejido
    658 reviews
    #35 of 211 hotels in Playa del Carmen
    Rosewood Mayakoba
    1,725 reviews
    #1 of 211 hotels in Playa del Carmen
    The Palm at Playa
    1,506 reviews
    #22 of 211 hotels in Playa del Carmen
    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Beachfront
    • Free Internet
    • Bar/Lounge
    • Spa
    • Free Parking
    • Hotel Amenities
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Free Parking
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Golf Course
    • Tennis Court
    • Outdoor pool
    • Hotel class
    • Hotel Style
    • #7 Luxury Hotel in Playa Paraiso
    • #8 Top resorts Hotel in Playa Paraiso
    • #8 On the Beach Hotel in Playa Paraiso
    • #10 Family Hotel in Playa Paraiso
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 402
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen >
    • Playa Paraiso
    • Also Known As
    • Mayan Riviera ,
    • Mayan Palace Cancun ,
    • Wyndham Playa Del Carmen ,
    • Riu Palace Riviera Maya ,
    • Cancun Grand Mayan ,
    • Grand Maya Mayan Riviera ,
    • Playa Del Carmen Wyndham ,
    • Mayan Palace Playa Del Carmen ,
    • Mayan Palace Riviera Maya Mexico ,
    • Mayan Palace Riviera Maya Playa Paraiso
    Add Photo Photos
    Traveller (2902)
    Pool & Beach (899)
    Room & Suite (263)
    Dining (225)
    Hotel & Grounds (1523)
    Family and Play Areas (41)
    Bathroom (18)
    Business Centre & Event Rooms (5)
    The Palm at Playa
    1,506 reviews
    1.41 km away
    BlueBay Grand Esmeralda
    9,608 reviews
    .00 km away
    Rosewood Mayakoba
    1,725 reviews
    .00 km away
    Apart Hotel Casaejido
    658 reviews
    .51 km away
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    Ask a question
    Questions & Answers
    My husband and I are scheduled to be at the Grand Mayan Riviera in Cancun on Monday 9/11 for a week, late checkin as we were to arrive today but due to the hurricane we had to move our arrival for two days We are very concerned about the safety issues and also the tainted alcohol issue as well as the mosquitoes and length of time it takes from the reviews to get to the pools! I am very close to cancel our reservation and flights. We have a timeshare we purchased 8/27/15 and we have never been able to use it because there are ALWAYS issues with making a reservation. The reviews I have read are very scary and not pleasant at all. I need to know if we choose to stay there that we WILL NOT BE BOTHERED WITH BUYING A TIMESHARE, and our ROOM WILL BE VERY CLOSE TO THE POOLS, AND WE CAN PLAY GOLF WITHOUT BE CHARGED AN ENORMOUS FEE, AND WE WILL BE SAFE, AND OUR ROOM WILL LOOK EXACTLY THE WAY THE ROOM LOOKED when we bought into the timeshare.
    9 September 2017|
    AnswerShow all 8 answers
    Response from Kgouthro | Reviewed this property |
    We bought a time share at a different resort so I can not guarantee that. However they harass you at all resorts even your home resorts. We were polite but firm and walked away. At this particular resort they kept calling... More
    30 August 2017|
    AnswerShow all 6 answers
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446
    Google Translation
    23 August 2017|
    AnswerShow all 7 answers
    Response from _vdigby1 | Reviewed this property |
    The provide Bottle water. I am not sure about the filtering. I did not want all inclusive because I took two children and we spent all day at the parks and I felt it was a waste of money. We stayed in building 11 and... More
    Room Tips
    "The buildings closer to the pool is best."
    Read review
    "Building 1 at Mayan Palace is nearest the pool"
    Read review
    "If staying in the Mayan Palace, the higher the building number, the further from the pool."
    Read review
    "Hotel room no refrigerator! Every room in every hotel has a small refrigerator! Had to request one & it..."
    Read review
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