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Mayan Palace Riviera Maya

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07/05/2017 08/05/2017
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3,317 Reviews from our TripAdvisor Community

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There are newer reviews for Mayan Palace Riviera Maya
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Showing 2,593: English reviews
Geneva, Illinois
Reviewed 7 August 2011

Our family of four (8 year old son, 5 year old daughter) just spent the last week of July 2011 at the Mayan Palace. It was one of the most relaxing vacations we have taken! It is a beautiful and service oriented resort, and you pay for it. The great things were: Our Suite, we had a two bedroom suite...

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6Thank Jeff M
Vancouver, Washington
Reviewed 6 August 2011

My husband and I stayed here for our honeymoon and we are so lucky that we had day tours planned the whole trip because we both agreed that this was the worst hotel we have ever stayed at. The only thing this hotel has going for it is a nice swimming pool. We stayed in Mexico for 3 weeks and...

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8Thank mytrips2552
Reviewed 6 August 2011

My wife and I visited Cancun for the first time in May 2011. Not knowing any better we were contacted by a Mayan Palace sales staff telling us he was with Palace Resorts and could get us to our hotel. Mayan Palace is in no way associated with Palace Resorts and we were staying at the Beach Palace but we...

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7Thank Nick1374
Lake Charles, La.
Reviewed 3 August 2011

My wife and I have owned a 2br timeshare at the Mayan Palace for years but this was our first trip to this resort. The grounds, pools and service were excellent as were the restaurants. Our favorite was the Italian restaurant, exquiste food and service and atmosphere. I avoid all of the sales pitches for updates of the resorts etc....

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1Thank Fishin-man59
Mississauga, Canada
Reviewed 3 August 2011

Hotel was phenominal. Service was exception. Beach could be better, however everything from food, restaurants, entertainment, staff etc was over the top great. I highly recommend to anyone looking for true R n R!

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2Thank ricracloser
Pine Valley
Reviewed 2 August 2011

We have stayed in the 2 bedroom and the studio. The 1 and 2 bedroom units are great because they have a full kitchen and a dinning room. The studio has a very comfortable king bed and a nice bath but there is no way to even warm up something to drink. No coffee maker, no microwave, no small refridge,...

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2Thank Peggy C
Toronto, Canada
Reviewed 29 July 2011

We were pleased from beginning to end! Staff were very courteous. Check-in took a bit longer than expected, however, we had the opportunity to do an e-survey after our stay and we clearly stated that. Despite the rain, hotel floors and the rest of the property were well maintained. The suites were beautiful, however, for a 5-star, I expected 5-star,...

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1Thank CNMJun5
Calgary, Canada
Reviewed 29 July 2011

We travelled here for a family wedding and were not disappointed. The resort was huge with great restaurants. We did upgrade our room to be closer to the ocean, but it was money well spent. The pools were large with a different fun activity everyday. The staff was not only helpful but fun as well. The wedding was on the...

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2Thank denmartravelbug
San Diego, California
Reviewed 28 July 2011

I had gone to the Mayan Palace in the Riviera Maya twice before when it was first opened and decided not to go back and only use this time share for exchanges. It was always under construction, no good beach, mud, lots of mosquitos, very expensive. This year, I thought I give it another try and was pleasantly surprised how...

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10Thank 4Travelling
Alexandria, Virginia
Reviewed 27 July 2011

As you've read in the other reviews, the resorts in the Riviera Maya area are spread out and secluded from each other, so it's best to rent a car. We did and were glad to have the option to travel to places like Tulum and Playa del Carmen. The pool area is truly the star attraction at this resort. There...

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1Thank pshaffer

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:4.5 star — Mayan Palace Riviera Maya 4.5*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso
Hotel Style:
#7 Luxury Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#8 On the Beach Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Riviera Maya staff and other travellers.
542 questions
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Bayboro
8 months ago

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Questions? Get answers from Mayan Palace Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a low-numbered building”
lahapa, 20 Apr 2017 | Read review
“WELL Mayan Palace in general all are in very bad shape. but closer to pool. if you are far from pool u have to take shuttle waste of time.”
akkat2, 20 Apr 2017 | Read review
“If you stay here try to get a room in buildings 1-5.”
Kalee645, 19 Apr 2017 | Read review
“Request a lower-numbered building for access to the pool, i.e. #1-10”
Reeko17, 18 Apr 2017 | Read review
“lower number rooms are closer to the lobby, pool and restaurants”
JessicaDianna, 5 Apr 2017 | Read review
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