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Mayan Palace Riviera Maya

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Traveller (3541)
Pool & Beach (1028)
Room & Suite (335)
Overview
  • Excellent41%
  • Very good30%
  • Average13%
  • Poor7%
  • Terrible9%
Travellers talk about
“havana moon”(305 reviews)
“playa del carmen”(655 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (4,301)
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All reviewshavana moonplaya del carmentimeshare presentationrented a carfront gatetime share presentationplaya expresssmall kitchenhappy hour isminute walk to the poolhigh pressuretimeshare salesone bedroom suiteno cash policymexican fiestaresort feevidanta resort
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1,521 - 1,525 of 3,301 reviews
Reviewed 15 January 2015

To answer questions regarding distances, be advised of the following. If staying at the Mayan Palace it is a 6 minute walk from the elevator in building 7-8 to the towel stand at the pool. Another 2 minutes from there to the spa and beach...More

4  Thank Dfend2
Response from Socialmediamanager1, Manager at Mayan Palace Riviera MayaResponded 30 January 2015

Dear Dfend2: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. Your comments are always welcomed. Warmest regards, Mayan Palace Riviera Maya Management.

Reviewed 15 January 2015

I love to walk, but this place is ridiculously inconvenient. 20+ minute walk to nearest coffee shop at 7 AM. Forget grab and go. It's more like walk, walk, walk and then maybe walk some more. Stand in line. Buy coffee. Repeat walk. Shower every...More

4  Thank AnnKrop27
Response from Socialmediamanager1, Manager at Mayan Palace Riviera MayaResponded 29 January 2015

Dear AnnKrop27: Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review with us. It appears as though not all your expectations were met. Our goal is to make each one of our guests’ vacations relaxing and we...More

Reviewed 14 January 2015

We spent two weeks at the Grand Mayan at the end of Nov, beginning of December. Since the last time we had been, I have lost the use of one foot so wear a brace. I had asked for a room closest to the pool...More

5  Thank Elizabeth M
Response from Socialmediamanager1, Manager at Mayan Palace Riviera MayaResponded 29 January 2015

Dear Elizabeth M : Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. It is pleasing to learn that you enjoyed the cleanliness of our accommodations and surrounding premises. It appears as though not all...More

Reviewed 14 January 2015

Gorgeous grounds, rooms and buildings. But rooms are a bit dark with no decks and are far away from the beach and pool. Also I found the hotel (and likely all others in this area) are a long way from anything else. 20 minutes to...More

4  Thank cathpc
Response from Socialmediamanager1, Manager at Mayan Palace Riviera MayaResponded 30 January 2015

Dear cathpc : We are very grateful for your taking the time to write a comment about your experience while staying at Mayan Palace. We are glad you enjoyed our grounds and the facilities. Rest assured that your comments will be taken into consideration in...More

Reviewed 13 January 2015

This was a really great place for a family vacation. There were activities scheduled all of the time, and it seemed like a place for kids of all ages! Yes, the beach was rocky. Yes, there are timeshare people around trying to get you to...More

8  Thank Danielle M
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Golf Course
Tennis Court
Outdoor pool
Sauna
Details
Hotel class
Hotel Style
#7 Spa Hotel in Playa Paraiso
#7 Luxury Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 On the Beach Hotel in Playa Paraiso
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Hotel class
Hotel Style
#7 Spa Hotel in Playa Paraiso
#7 Luxury Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 On the Beach Hotel in Playa Paraiso
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (3541)
Pool & Beach (1028)
Room & Suite (335)
Dining (248)
Family and Play Areas (50)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
mznjm23
16 April 2018|
AnswerShow all 6 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Jessica S
16 April 2018|
AnswerShow all 3 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Jessica S
16 April 2018|
AnswerShow all 3 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Room Tips
"Staff was extremely courteous and very helpful, kept our room very clean"
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"Clean, quiet and fully equipped."
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"Buildings 14-20 are too far away from everything."
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"be as near the main pool as possible"
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