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Mayan Palace Riviera Maya

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3,250 Reviews from our TripAdvisor Community

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Showing 2,536: English reviews
Connecticut
Reviewed 28 December 2009

The resort was well maintained, the hotel staff was great, the timeshare people were pesty and obnoxious but the room was the worst place I have ever stayed in!! We had a ground floor room that had a constant musty smell that you could not get rid of and the review from the guest who wore a surgical mask said...

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1Thank JJJ714
Illinois
Reviewed 27 December 2009

One of the best pools I've been to, you never feel crowded, because it's so large. The Staff are friendly and the grounds are immaculate. Even though it's a time share place, they aren't pushy. We will go back, but next time we'll rent a car at the airport. You can get around without it, it's just more convenient.

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1Thank RichIllinois
Ontario
Reviewed 21 December 2009

The Mayan Palace is a very nice resort with excellent and friendly staff except for one person. The pool is absolutely amazing however the beach is not the best, lots of coral and hard to get into the water. I want to warn you about 2 things about this resort. The big problem first. A group of 4 of us...

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5Thank tropicalquest
Cbrandy
Reviewed 20 December 2009

We love the Grand Mayan Resort in Rivera Maya. The resort is one of the best resorts we have ever visited. This resort has a lot of pools some for kids some were more private all you would expect from a five star resort and more. The Health Club and Spa was awesome. They have all the amenities that you...

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4Thank Cbrandy
Indianapolis, Indiana
Reviewed 9 December 2009

This was my first trip to Mexico. My parents' gave me a week of their RCI timeshare. It was a beautiful and very well kept site-workers are constantly cleaning and landscaping, housekeepers cleaned our room twice a day. The pool was the best part of the resort, although it was a 10 minute walk from our room. We read that...

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9Thank soleilk
Wilmington,NC
Reviewed 3 December 2009

We arrived here after spending one week at the Moon Palace in the Presidential Suite to spend a week in a two bedroom suite here. The first suite they gave us reeked of mold and mildew, so bad we couldn't stay in the room to wait for luggage. Complained and they moved us to one of the newer buildings. the...

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3Thank helenbrum
Vancouver
Reviewed 23 November 2009

Very nice hotel. fairly clean. Staff (other than timeshare people) are awesome. Pools are beautiful, restaurants are great, drinks are very good. Shuttle buses take awhile but walking the gardens was not only good exercise but beautiful. Skip the complementary breakfast because the timeshare people will keep you from enjoying your first day. 90 minutes is completely misleading (try 4-5...

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4Thank MattandJudy
Kentucky
Reviewed 18 November 2009

My wife and I are owners with the Grupo Mayan at the Mayan Palace. We brought her parents with us for this stay, which was our first time to this location. I read many reviews before I departed for my trip. Many were accurate but most of the negative reviews were overly exaggerated, We spent 2 weeks at this resort...

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4Thank spharris50
Atlanta
Reviewed 17 November 2009

I have enjoyed this property since my first visit in 2002. It was smaller back then and practically empty. I was there again Oct 2006 both times via RCI. I consider my stays an excellent value and the service was fair to very good. It is bit remote so if you want a Cancun experience stay in Cancun. On our...

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1Thank Nub2travel
vabeach
Reviewed 17 November 2009

My husband and I stayed at the Mayan Palace for part of our honeymoon. We had a great sutie with a kitchen and den area and a separate bedroom with a king size bed. We didn't spend much time in the room, but it was nice to have the amenities. We ate several of our meals at the various restraunts...

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2Thank beachgirl83

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:4.5 star — Mayan Palace Riviera Maya 4.5*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso
Hotel Style:
#7 Luxury Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#8 On the Beach Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Riviera Maya staff and other travellers.
514 questions
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Bayboro
6 months ago

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Questions? Get answers from Mayan Palace Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get in buildings 1-5. These are close to everything.”
 of 5 bubbles shophappy36, 25 Feb 2017 | Read review
“Bldg 4 & 5 good proximity to pool & restaurants.”
 of 5 bubbles glbkge, 24 Feb 2017 | Read review
“If you get stuck here ask buildings 1 to 6”
 of 5 bubbles expectation1, 19 Feb 2017 | Read review
“Rooms in the lower numbered buildings are closer to the pool and restaurants. Otherwise you will need to take the shuttle.”
 of 5 bubbles RobynY_12, 16 Feb 2017 | Read review
“Ask for Blocks 1 to 8 of the Mayan Palace, as they are nearer eh pool and beach, etc.”
 of 5 bubbles Mark_Lisbon, 14 Feb 2017 | Read review
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