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Mayan Palace at Vidanta Riviera Maya

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Traveller (3623)
Pool & Beach (1044)
Room & Suite (334)
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Overview
  • Excellent41%
  • Very good30%
  • Average13%
  • Poor7%
  • Terrible9%
Travellers talk about
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AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (4,424)
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All reviewsplaya del carmenhavana moontimeshare presentationrented a carfront gatetime share presentationbedroom unitplaya expresswater shoessmall kitchenminute walk to the poolhappy hour ishigh pressuretimeshare salesno cash policymain gatemexican fiesta
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1,711 - 1,715 of 3,384 reviews
Reviewed July 28, 2014

If your idea of a good holiday is to spend a lot of time relaxing by a pool then this is great spot. If you prefer to be closer to the community and culture in which it is located then avoid . This is a...More

6  Thank Richard M
Response from Socialmediamanager1, Manager at Mayan Palace at Vidanta Riviera MayaResponded August 13, 2014

Dear Richard M : We are pleased you chose to stay at Mayan Palace for your vacation. We are pleased to learn you that you enjoyed our food options, the grounds and you perceived your room´s cleanliness. Rest assured that your comments will be taken...More

Reviewed July 28, 2014

Pros: Good swimming pool absolutely massive and well designed. The kid’s entertainment staff are excellent. The rooms are generally good with one big exception see "Cons". Cons: If you put the bedroom's air-con above low it sounds like a World War II fighter plane so...More

3  Thank MrPabroad
Response from Socialmediamanager1, Manager at Mayan Palace at Vidanta Riviera MayaResponded August 13, 2014

Dear MrPabroad : We are gratified to hear about your visit at Mayan Palace. We are happy to learn that you enjoyed our beautiful pools and really thank you for your kind comment about our staff, as we consider them one of our biggest assets....More

Reviewed July 27, 2014

My husband and I just got back from our honeymoon. Mayan palace was a great place to stay. The food was awesome at many of the restaurants and the happy hour deals were great. The prices were reasonable for a nice resort. The resort itself...More

4  Thank RachStinch
Response from Socialmediamanager1, Manager at Mayan Palace at Vidanta Riviera MayaResponded August 13, 2014

Dear RachStinch : Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also...More

Reviewed July 27, 2014

I booked this resort through my parent's timeshare ownership. I did an exchange through RCI and was able to get the 2 br for 7 nts/8 days. My experience with the resort was fabulous. They tried to get us to do a presentation after we...More

3  Thank LVasian
Response from Socialmediamanager1, Manager at Mayan Palace at Vidanta Riviera MayaResponded August 13, 2014

Dear LVasian: Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn you had a wonderful vacation, that you enjoyed our facilities, the activities, our staff service´s and you perceived the room´s cleanliness. Your comments are...More

Reviewed July 23, 2014

Average resort and ameneties, beach remains a work in progress, the pool reaches max capacity by mid day with a variety of activities offered for all ages. Special shout out to concierge ladies Vanessa and Elizabeth with the assistance in replacing my stolen credit cards...More

Thank GdV001
Response from Socialmediamanager1, Manager at Mayan Palace at Vidanta Riviera MayaResponded August 14, 2014

Dear GdV001: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are...More

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About
Amenities
Top amenities
Free Internet
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Golf Course
Tennis Court
Outdoor pool
Sauna
Details
Hotel class
Hotel Style
#7 Luxury Hotel in Playa Paraiso
#7 Spa Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
#10 On the Beach Hotel in Playa Paraiso
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Hotel class
Hotel Style
#7 Luxury Hotel in Playa Paraiso
#7 Spa Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
#10 On the Beach Hotel in Playa Paraiso
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (3623)
Pool & Beach (1044)
Room & Suite (334)
Dining (239)
Family and Play Areas (50)
Business Centre & Event Rooms (7)
Questions & Answers
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Kelly K
June 13, 2018|
AnswerShow all 5 answers
Response from remillb80 | Reviewed this property |
Yes, you can bring your own food and drink cup down to the pool as long as there is no glass. Some asked if a drink could be made in their own cups at the pool bar and that is not typical as part of a safe protocol... More
0
Votes
Adriana B
June 2, 2018|
AnswerShow all 4 answers
Response from Michael P | Reviewed this property |
I would recommend a day trip to Cichen Itza and Cenote tour if your kids can handle a long day on a bus.
1
Vote
Adriana B
June 2, 2018|
AnswerShow all 4 answers
Response from gilmorefr | Reviewed this property |
Like Jerry C. I did not see any booster seats on the property. their shuttles are mostly open air trams with bench seats to accommodate many riders. saw many children younger than seven year old riding them.
0
Votes
Room Tips
"Make sure to pack good walking shoes and a water bottle"
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"Room was quite nice and comfortable."
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"Pool side. Bldgs not labeled, ask person that works there how there numbering system works if walking within..."
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"Ask for upper floors on jungle side away from tram road."
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