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IBEROSTAR Paraiso Del Mar

Certificate of Excellence
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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IBEROSTAR Paraiso Del Mar
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4,584 Reviews from our TripAdvisor Community

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There are newer reviews for IBEROSTAR Paraiso Del Mar
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Showing 3,757: English reviews
Reviewed 15 August 2012

Just got back from 11 nights and it really is a mixed bag. To be fair, this place is not a 5 or 4 star hotel, it's a good 3 star at best. The grounds around the hotel are well kept, very well kept, but the entire hotel complex is built on a swamp, and it has swamp critters! My...

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Helpful?
3Thank Vapochilled
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, Thank you very much for taking the time to write acomment. Thank you very much for pointing out our cuisine. Our cook team is working very hard to be able to offer a great variety of high quality every day. For us it is an honor to hear when our guests enjoy their meals and recommend our restaurants....

Philadelphia, Pennsylvania
Reviewed 13 August 2012

Just returned from Iberostar Paraiso del Mar and it was Fantastic!!!! Arrived on Sunday August 5th, got picked up from Apple rep at the airport which was fast and easy. We stopped at one other hotel and then were taken to our resort. Check in was a bit slow it was very crowded and there didn't seem to be enough...

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9Thank Kristr90
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Customer, First of all I would like to thank you for your recent visit to Mexico and to our Resort. I would like to thank you for all the time you took to share this amazing comments, I will definitely share them all with the entire staff and people in charge of them in order to let them know...

Park Ridge, IL
Reviewed 9 August 2012

The facilities are beautiful, and the beach was gorgeous. The staff was plentiful and for the most part very friendly and attentive. The food was what you would expect from an all inclusive at these prices. We were allotted 3 special restaurants, and it was easy to get reservations. We chose the brazilian steakhouse, the steakhouse, and the italian restaurant....

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Helpful?
7Thank Susan P
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest, First of all I would like to thank you for your recent stay with us. We are grateful to hear that you enjoy our services and that we fulfill your expectations giving you a great vacation. We are most honored by your comments, which are most appreciated by all our staff. We will send your review to all...

Carbondale, Pennsylvania
Reviewed 8 August 2012

This resort does not deserve the "5 golden apple" rating that apple vacations has given it. There are two nice things at this hotel, the beach and the animals. Pretty much everything else is terrible. I will explain in detail. Food & drink The buffet is very repetitive. They serve the same things every day and popular items run out...

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Helpful?
7Thank Nina S
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest I would like to thank you for taking the time to share your comments with us regarding your vacations. We deeply regret the fact that we could not fulfill your expectations. Your opinion is the most important feedback that we could have in order to improve our service. Regarding the food, the Chef already read your comments, be...

Fenton, Missouri
Reviewed 7 August 2012

This resort is for everyone...young & old. It is BIG...& if you can't walk a far distance, just call the lobby & they will send a golf cart to take you where you want to go. There is food & drinks near by whether you are at the pool, which is huge, or on the beach. Room service has a...

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Helpful?
4Thank BQQKS_12
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest First of all we would like to thank you for your recent stay at Iberostar Paraiso del Mar. We are glad to hear that you enjoyed your vacations with us; there is nothing that makes us happier than a guest that leaves happy. Our main goal is the complete satisfaction of our clients, and we are happy to...

Pickerington, Ohio
Reviewed 7 August 2012

First off, let me say, we have been to Mexico about 10 times. My fiance' and I like to try different resorts each time. Iberostar was a HUGE MISTAKE!! We were there for 10 days, and from the moment we checked in, till the moment we left, we were constantly LIED to by the people working the front desk. They...

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Helpful?
4Thank scott d
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, First of all, we are sorry to hear about your experience during your recent stay at Iberostar Paraiso del Mar. We appreciate the time you have invested in writing this feedback. As our guest service department mentioned in our past correspondence by email, we deeply regret to hear that your experience with us did not live up to...

Pittsburgh, Pennsylvania, USA
Reviewed 7 August 2012

Enjoyed everything about our week's stay. The only negative comment is the lack of reliable tram service on the property. We were a considerable distance from the reception area and it was too hot to walk more than once a day. Our location was perfect for the pools, beach and casual restaurant. What a fabulous famikly vacation spot. Lots of...

Review collected in partnership with Iberostar
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Helpful?
2Thank barisinger608
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest We would like to thank you for taking the time to write your comments regarding your recent stay with us. We are glad to hear that you enjoy our premises, like the pool, beach and restaurants. We always try to make your vacations more enjoyable and that you relax with your family. Regarding the transportation at the Hotel,...

Roseville, California
Reviewed 6 August 2012

It is a large resort with 5 hotels on the property, and it has to be difficult to manage such a large operation. However, they do a very good job. Was it perfect? No, but it was solidly 4 stars and we will return. I like lots of fruits and salads and they always had plenty. The buffet was actually...

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6Thank Al B
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, Thank you very much for sharing your opinion about our Iberostar Paraiso del Mar on tripadvisor.com. I am delighted to hear that you enjoyed your stay with us and that you recommend our establishment. Thank you very much for mentioning our staff and our high quality cuisine. It makes me happy to hear that you felt welcome and...

Lethbridge
Reviewed 6 August 2012

We spent seven days at the Del Mar at the end of July and loved it. The resort itself is beautiful, the beach is the best we've been to (this was our fifth all-inclusive), the pool is well designed with an abundance of shade, and the service is excellent. We also got an excellent deal due to the season. That...

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14Thank Snerro
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest, First of all we would like to thank you for taking the time to write such a fantastic review of your recent vacations at Iberostar. Our main goal is the complete satisfaction of our clients and we are glad that we achieve our goal with you. We would like to thank you in special for your recognition to...

Reviewed 4 August 2012

wonderful resorts, great location, very friendly people, nice and helpful ,great food you can find something for everyone, great restaurants my personal favorite japanese, kids have a blast, activity for everybody, we love Iberostar ,we definitely coming back to the resort and I recommended for everyone

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Helpful?
4Thank Renata1976
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, First of all I would like to thank you on behalf of the entire hotel for being new regular customers. We are very glad to read that you enjoyed our installations and services so much. Thank you very much for your kind words and , it is our staff our main strength. We always give our best to...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 

Additional Information about IBEROSTAR Paraiso Del Mar

Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $246 - $589 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Visit Us Inc., Hotels.com, Orbitz, Travelocity, Hotwire, Cancelon, Cheap Tickets, Evoline ltd, TripOnline SA and HotelQuickly so you can book your IBEROSTAR Paraiso Del Mar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
IBEROSTAR Paraiso Del Mar Playa Paraiso, Riviera Maya
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Paraiso Del Mar staff and other travellers.
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Philadelphia, Pennsylvania

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to the pool”
85eldink, 20 May 2017 | Read review
“Ocean view and the smell of the sand was pleasant!”
ocampomare321, 8 May 2017 | Read review
“The resort is huge! We stayed midway between the lobby and the beach, which I think is ideal.”
kristyw398, 7 May 2017 | Read review
“Building #14, top floor was great! Not sure extra cost for beachfront worth it, too much of the scub school in your view building #10.”
nmnkno, 27 Apr 2017 | Read review
“I was in building 19 and although farther from the beach - the walk was beautiful and well worth it!”
meaghananneliese, 27 Apr 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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