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Iberostar Paraiso Maya

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Iberostar Paraiso Maya
Iberostar Paraiso Maya
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4,671 Reviews from our TripAdvisor Community

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Showing 3,593: English reviews
Montreal, Quebec
Reviewed 18 April 2014

We travelled with our two children 4 yrs and 7 months and 2 sets of friends of ours with kids similar ages. We got a crib in our room which was great. All the food was great for resort food - lots of selection and good restaurants. A ton of different things for the kids to do - we would...

Review collected in partnership with Iberostar
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Helpful?
3Thank kelvo37
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Let us begin by extending our sincere appreciations to you for choosing our resort to spend your vacation and for taking the time to share with us and the rest of the online community, your honest opinion of your stay with us. We appreciate all the positive points you mentioned and for your constructive comments, this feedback helps...

Arlington, Virginia, United States
Reviewed 18 April 2014

Overall, I would say that everything but the food was fine. First, the rooms. I loved the fact that there was a door separating the bathroom/closet area from the rest of the room. That way, I could get up early, get dressed and go out without waking the kids and my husband could stay out late. I thought the beds...

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2Thank Allison H
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for sharing your holiday experience in our resort; we sincerely appreciate your comments as they help us identify areas of improvement. We are grateful for your comments regarding the beauty of our grounds and the cleanness and comfort of our accommodations. Please receive our sincerest apologies about the inconveniences encountered in our resort; rest assured we...

Arlington, Virginia
Reviewed 18 April 2014

We had a good time on our just completed visit at to the Iberostar Maya. But, if we go back to the Cancun region I would definitely select a different hotel. The place had a lot of positives - but it had a few significant negatives that were especially relevant to us. I think the crux of the issue is...

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1Thank Rick H
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all we would like to thank you for choosing IBEROSTAR and for taking the time to share your feedback with us. Thank you very much for all the positive points you mentioned, we are happy to know you enjoyed in our beautiful premises. With regards to our food quality and our wines offered. Please rest assured...

Connecticut
Reviewed 17 April 2014

This was our third stay at Maya after having also stayed at Lindo. If I was to have a complaint it would only be that the Resort might make an extra effort to recognize loyal returning guests as some other resorts do. Simple - just ask if this is your 1st visit during check in then throw in some small...

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Helpful?
7Thank adecentgolfer
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for allowing us the pleasure to host your holidays for the third occasion. Our main goal is to offer the best holiday experiences to our guests, and reading this kind of reviews makes us feel extremely happy. Thank you very much for all the positive points you have mentioned. We are proud to know our staff...

Saint Louis, Missouri
Reviewed 16 April 2014

The hotel and resort as a whole were great, especially for the price. My husband and I went for our first anniversary and overall, we were very satisfied with our vacation. We stayed in building 64 which was close to the lobby and restaurants but a bit of a walk to the beach. There were a few things we would...

Review collected in partnership with Iberostar
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1Thank cassiesmith00
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you very much for your valuable comments about our resort. We are glad to hear that you enjoyed your anniversary with us. It was a pleasure to have been given the chance to serve you. It is encouraging to read that our service, facilities, our beautiful beach and various staff members served to make your trip even...

Chicago, Illinois
Reviewed 15 April 2014

Its a big resort so there is a lot of space to take a walk and enjoy beautiful landscape. Good food. Rooms are outdated though. Bathrooms are so old, things falling down. We had broken cabinet door that fell off twice on our foot leaving us with bruises. Shower door and tile around cracking. One of the the sink drainers...

Review collected in partnership with Iberostar
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1Thank chicago6017
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the General Manager at our resort, we would like to express our most sincere gratitude for taking such care in detailing your vacation experience for all the readers on this medium. On the other hand, we apologize about the issues you described in your room; our maintenance department fumigates our resort every day and our...

Chicago, Illinois
Reviewed 15 April 2014

My husband and I just returned from our 1st all-inclusive trip to Mexico...stayed on Maya side of resort. Breakdown: Food: Fair to Poor. Breakfast buffet great. Lunch buffet fair. Dinner poor - cannot get reservation even though 80% of seats at ALL SEATINGS REGARDLESS OF THE TIME are empty. Authentic Mexican dishes, which are difficult to find, were delicious (ex:...

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Helpful?
2Thank jules7433
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We would like to thank you for sharing your comments about your recent holidays with us. At IBEROSTAR we work very hard to provide the best of experiences for our guests, and we are happy to hear that you were satisfied with our grounds, and that you felt comfortable in your assigned building and in all of our...

Hamilton, Canada
Reviewed 15 April 2014

Went here with my family and our neighbours (4 adults, 3 kids total). Check in was easy and friendly and the staff were very helpful. We had been to a couple of all inclusive resorts before, but never with kids, and not to Iberostar. The place did not disappoint. The pool is gigantic, but was a bit cold.....when we went,...

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Helpful?
1Thank HamiltonGuy
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for taking the time to write your experience at the IBEROSTAR Paraiso Maya. We are happy to hear you enjoyed the facilities of our resort. It is a cause of satisfaction to know that as a team we were able to meet your expectations during your vacation in Mexico. In regards to our Mexican Restaurant, we...

Wilson, Wyoming
Reviewed 14 April 2014

the reosrt is beautifulL and huge, but i would say not very WELwell marked as to whereTthings were. at night the direction sighs were very hard to read, especially the star on the sign telling where one iss. personnel were very accomoditing yet the conseriere set up was very antiquated. why not be able to go on line and pick...

Review collected in partnership with Iberostar
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3Thank jack G
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Please allow us to express our sincere appreciations for not only choosing our resort to spend your vacations, but also for taking the time to share your experience of your holiday at IBEROSTAR. We sincerely regret that the circumstances mentioned affected your vacation experience and your perception of our hotel. We are sorry about the confusion with your...

Cherry Hill
Reviewed 13 April 2014

Generally speaking the reviews of IB Paraiso Maya are spot on. You should discount the overly glamorous reviews from folks who live in the hinterlands. You should also discount idiosyncratic reviews of folks whose vacations where ruined by a poor tasting drink, a remote control that did not work, or a shuttle service that was late. Here is my review...

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5Thank Numenor
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Let us begin by extending a special word of thanks for the opportunity you have given us to host your vacation at IBEROSTAR Paraiso Maya. We are also very thankful for the time you have taken to share how your holidays went at our hotel. As for the differences between the two hotels, we commented that IBEROSTAR Paraiso...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $364 - $819 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya
Hotel Style:
#2 Green Hotel in Playa Paraiso
#3 Luxury Hotel in Playa Paraiso
#4 On the Beach Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to be close to the ocean, try and get building 60. The higher the number the further from the ocean, but close to the pool.”
 of 5 bubbles zo6karen, 20 Mar 2017 | Read review
“Building 61 and 61.”
 of 5 bubbles kimlT3977UP, 19 Mar 2017 | Read review
“Suites in buildings closer to the ocean are best location”
 of 5 bubbles 284JeffM, 19 Mar 2017 | Read review
“Building 64 between beach and restaurant, near pools, private balcony no beach view”
 of 5 bubbles surbhi2017, 17 Mar 2017 | Read review
“Building 61 allows easy pool and beach access plus a close breakfast and lunch restaurant.”
 of 5 bubbles RTA4723JEA, 15 Mar 2017 | Read review
5 of 5