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2018-02-26 2018-02-27
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    Iberostar Paraiso Maya

    Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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    2018-02-26 2018-02-27
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    Traveller (5089)
    Pool & Beach (1283)
    Room & Suite (737)
    Overview
    • Excellent58%
    • Very good28%
    • Average9%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “wave pool” (627 reviews)
    “seafood” (419 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Lazy River
    Water Park
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Rooms
    Feb 26Feb 27
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (5,158)
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    1,761 - 1,765 of 3,918 reviews

    Reviewed 12 November 2014

    Don't know where to start.... It was our 4th visit in this hotel. Arrived 6.30am. Our room was ready and we were upgraded to a junior suit superior room at no charge!!! Those rooms are bigger, they have pull-out sofa bed. This is especially good...More

    3  Thank IOGear
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 24 November 2014

    Dear guest, Thank you very much for your fantastic review. We are pleased to read that you had such a special holiday! We are happy to hear that you enjoyed our food, our rooms, and the excellent service of our staff. Your review motivates us...More

    Reviewed 12 November 2014 via mobile

    I've been back from vacation for over a week now and feel I have to say more about the Maya we stayed there 10 /26 thru 11/ 1 , then we stayed 3 nights at the grand, 11/1 thru 11/3 ... I miss the smiling...More

    5  Thank jrozUpstateNewYork
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 24 November 2014

    Dear guest, Let us begin by extending our sincere appreciations to you for choosing our resort to spend your vacation and for taking the time to share with us and the rest of the online community your honest opinion of your stay. We are happy...More

    Reviewed 11 November 2014

    The property is beautiful and well kept. The staff are extremely helpful and friendly. I have to say a special thank you to Pamela at Star Friends for being extra special to our grandchildren. The beach is lovely and offers many activities. My only negative...More

    3  Thank Melinda J
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 20 November 2014

    Dear guest: Thank you very much for your invaluable comments about our resort. We are glad to hear that you were pleased with the services provided at the hotel. It is a pleasure to know that you enjoyed our facilities and our staff. On the...More

    Reviewed 11 November 2014

    Property was tremendous, plenty of space for the amount of guests. Kids loved the pools, the wave pools, lazy river and the beach. The food was abundant, staff was friendly and the atmosphere was great! It is a huge resort!More

    1  Thank Marc A
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 20 November 2014

    Dear guest: First of all, we would like to thank you for choosing IBEROSTAR Paraiso Maya for your last vacation. We would like to thank you for all your positive comments. It is nice to read that you had a wonderful vacation. Thank you very...More

    Reviewed 11 November 2014

    Enjoyed the stay at the Iberostar Maya. It is one of 5 Iberostar hotels on the same property. When staying at the beach you can only access the Beach and Lindo restaurants. Beach and Lindo are side by side, so it really feels like the...More

    Thank Janelle21
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 20 November 2014

    Dear guest, On behalf of the staff, we would like to thank you for choosing to stay at our lovely resort IBEROSTAR Paraiso Maya. We are delighted to know that you had an enjoyable vacation and that you were pleased with the facilities, pools, and...More

    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free Parking
    • Free Internet
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Golf Course
    • Outdoor pool
    Details
    • Price range
    • US$265 - US$608 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Spa Hotel in Playa Paraiso
    • #3 Luxury Hotel in Playa Paraiso
    • #3 Green Hotel in Playa Paraiso
    • #3 Family Hotel in Playa Paraiso
    • #4 Top resorts Hotel in Playa Paraiso
    • #4 On the Beach Hotel in Playa Paraiso
    • #5 Romantic Hotel in Playa Paraiso
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 434
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, HotelPower, Travelocity, Priceline, Cancelon and HotelQuickly so you can book your Iberostar Paraiso Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen >
    • Playa Paraiso
    • Also Known As
    • Iberostar Paraiso Maya Hotel Playa Paraiso ,
    • Iberostar Playa Paraiso ,
    • Iberostar Riviera Maya ,
    • Iberostar Hotel Paraiso Maya ,
    • Iberostar Maya ,
    • Iberostar Grand Paraiso ,
    • Iberostar Paraiso Maya Playa Paraiso, Riviera Maya
    Add Photo Photos
    Traveller (5089)
    Pool & Beach (1283)
    Room & Suite (737)
    Dining (430)
    Hotel & Grounds (3012)
    Family and Play Areas (108)
    Bathroom (68)
    Business Centre & Event Rooms (23)
    Nearby
    Nearby HotelsSee all 11 hotels in Playa Paraiso
    Iberostar Paraiso Lindo
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    Iberostar Paraiso Beach
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    Iberostar Grand Hotel Paraiso
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    Ocean Breeze Riviera Maya Hotel
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    Nearby Restaurants
    Havana Moon
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    Nektar at Vidanta Riviera Maya
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    Tramonto
    138 reviews
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    Azur
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    Nearby Attractions
    Iberostar Golf Club Playa Paraiso
    736 reviews
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    Tres Rios Ecopark
    203 reviews
    7.63 km away
    Rancho Bonanza
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    El Caracol
    28 reviews
    7.06 km away
    Ask a question
    Questions & Answers
    Julie K
    22 January 2018|
    Answer
    Response from garciafa | Reviewed this property |
    The spa has a Roman bath set up with 4 different pools of varying tempatures, some with jets others with loungers or benches. There are tubs by the pools but they were not Hot.
    0
    Votes
    Room Tips
    "Building 62 and 63 are located equidistance from lobby and beach."
    Read review
    "Avoid rooms 6074/6073/6072 bc they are right by restaurant generators. Bldg 60 & 61 are closest to the..."
    Read review
    "Most rooms are Junior Suites."
    Read review
    "Between the beach and the lobby, facing green area, away from the transformer block."
    Read review
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