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Iberostar Paraiso Maya

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Iberostar Paraiso Maya
Iberostar Paraiso Maya
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4,683 Reviews from our TripAdvisor Community

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Showing 3,603: English reviews
West Bloomfield, Michigan
Reviewed 30 March 2014

We just returned from our first 5 days trip to the Iberostar Paraiso Maya. If I could, I would give this resort a 4.50, but since I can’t, I would go for a 4. The experience was excellent. The food was amazing, the staff very nice and polite, most of the service great, the scenery beautiful, the facilities gorgeous. Our...

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Helpful?
1Thank N Peter A
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for giving us the absolute privilege of being your hosts by choosing IBEROSTAR Paraiso Maya for your most recent family vacation. We would also like to express our sincere appreciations to you for taking time to send us your comments on how your holidays went at our resort. At IBEROSTAR we work hard every day in...

Chicago, Illinois
Reviewed 29 March 2014

Arrived home yesterday from a one week stay at IBM. My review reads just like the one titled "not worth the $". Ditto on everything they said. This is my 3rd time at this resort, 5th time in Riv Maya. Past visits to IPM in 2004 and 2006. What a huge disappointment! Not at all up to the same quality...

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2Thank travelplanner2010_10
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of IBEROSTAR team and Managers we would like to thank you for your valuable comments about our resort. We sincerely regret that the circumstances mentioned affected your vacation experience and your perception of our hotel. You may however rest assured that we will be sharing your remarks to all of the respective department Managers and we...

Chicago, Illinois
Reviewed 29 March 2014

Stayed for a week over spring break with several families. Beautiful property and facilities, the resort was full of high school families with many high school seniors actively celebrating their upcoming graduation. We found the rooms spacious and clean, pools and beach areas outstanding, the golf course was exceptional and the resort staff pleasant & polite. My disappointment centered on...

Review collected in partnership with Iberostar
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Helpful?
5Thank Mac60010
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We would like to thank you for sharing your comments about your stay with us. We are glad you have enjoyed our facilities during your visit and that the service provided by our staff pleased you. On the other hand, we are sorry to hear that our food did not meet your expectations. We do our best to...

Chicago, Illinois
Reviewed 28 March 2014

Overall great choice although slightly expensive considering the value. Visited through Apple Vacations during spring break (March 21-25). Amazing staff and prompt service. Locker in the room had lot of problems - staff was prompt to come and fix it but calling them 3 times and waiting for them to come and fix could have been avoided. Great beaches and...

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Helpful?
3Thank AjayCha
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you very much for your valuable comments about our resort. We are glad to hear that you were pleased with the services provided at the hotel. Please receive our sincerest apologies about the incidents with your locker, as you noticed when one of our guests present concerns, our staff does their best in order to fix it...

Waterloo, Ontario
Reviewed 27 March 2014

Traveled to IPM March 15 - 22. I had contacted the hotel directly and made requests through Air Canada for a top floor room. I had even received an email back from the resort that my request would be forwarded to the front desk manager. Showed up and was told that they had not received any room requests from me....

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Helpful?
2Thank sinmonstix
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for staying with us during your recent vacations in the Riviera Maya. Please accept our sincere apologies for the inconveniences you experienced during your stay. We receive room requests and try to do our best in order to honor them, unfortunately rooms can not be confirmed until arrival, due to availability; we are sorry about your...

Atlanta, Georgia
Reviewed 27 March 2014

My wife and I stayed at this resort in March/2014. This resort has everything we could imagine ever wanting in a resort. The Spa was amazing. The pools and beaches are beautiful and full of fun activities. There were many families with young children, none of them, however, made us feel like we were among rowdy misbehaving kids, in fact...

Review collected in partnership with Iberostar
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Helpful?
Thank smsandel
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, It is always a pleasure to receive feedbacks like yours. On behalf of the entire team here at IBEROSTAR Paraiso Maya, we would like to express our gratitude for detailing your vacation experience. Thank you very much for your valuable comments about our resort. We are glad to hear that you were pleased with the services provided at...

Stoney Creek, Canada
Reviewed 26 March 2014

I really do not know where to begin...I have travelled several times to an all exclusive resort in Mexico and can tell you this was one of my worst experiences I have had...for the value that we paid spent most of our vacation had we had major maintenance issues...key did not work..had to get replaced, at one point our safe...

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Helpful?
3Thank Margaret S
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all we want to thank you for sharing with us how your experience at our hotel was. All of our guests’ comments are very important to us as they help us to keep our service up to standard. In IBEROSTAR we work very hard to make our guests feel at home, and we feel sad to...

A TripAdvisor Member
1 review
2 helpful votes
Reviewed 26 March 2014

Traveled March 5-12 2013 Beautiful spot in a beautiful place but....ants in the rooms, ants at the restaurants. Want a place at the beach with some shade? You would have to get up at about 5am because the resort allowed people to reserve spots and then go on excursions or anywhere but the beach for hours on end. There were...

Review collected in partnership with Iberostar
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Helpful?
2Thank A TripAdvisor Member
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for choosing our resort to spend your vacations. It was a pleasure to have hosted you. Our mission is to create memories by exceeding our guests’ expectations at all times and it is with great concern we read we were not able to accomplish this during your stay. We are very sorry to know you were...

Küssnacht am Rigi
Reviewed 25 March 2014

We just had a fantastic time! Service, Food, entertainment and the Location was as good as never experienced before. I specially would like to mention the woman from the shop nearby the pool. on the day of our departure, my wife left her handbag with all documents in the toilet Close to the shop. the very Kind mexican woman (our...

Review collected in partnership with Iberostar
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Helpful?
2Thank Elio_Vanoli
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the General Manager at IBEROSTAR Paraiso Maya we would like to thank you for taking the time to write this wonderful review. We are glad to know you were happy with your accommodations and that you enjoyed our facilities and our delicious food. It is an honor to receive such a nice review. It is...

Delray Beach, Florida
Reviewed 25 March 2014

We went down to the Iberostar Paraiso Maya to celebrate (2) birthdays: My 45th and my daughter's 15th. From the first day to the last (6 days), the service was excellent. The staff went above and beyond expectations to make sure we had everything we needed. The rooms need a little updating, but other than that, the place was fantastic....

Review collected in partnership with Iberostar
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1Thank RBGATOR
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you very much for your excellent review on your recent stay at our hotel, we are happy that you and your daughter enjoyed your two birthdays with us. Our main goal is to meet our guests’ full satisfaction. We strive to impress our guests with our well kept grounds and the quality of food, beverages, and activities;...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $362 - $812 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya
Hotel Style:
#2 Green Hotel in Playa Paraiso
#3 Luxury Hotel in Playa Paraiso
#4 On the Beach Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
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Questions & Answers

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662 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Depends... we chose in between Main hall and beach with no regrets.”
 of 5 bubbles Go_Megg, 26 Mar 2017 | Read review
“Getting a room by the pool was key.”
 of 5 bubbles 288bradf, 26 Mar 2017 | Read review
“building 66 was quiet and closer to front desk, kids center and 2 restaurants.”
 of 5 bubbles mountainvacation, 25 Mar 2017 | Read review
“If you want to be close to the ocean, try and get building 60. The higher the number the further from the ocean, but close to the pool.”
 of 5 bubbles zo6karen, 20 Mar 2017 | Read review
“Building 61 and 61.”
 of 5 bubbles kimlT3977UP, 19 Mar 2017 | Read review
5 of 5