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Iberostar Paraiso Maya

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4,475 Reviews from our TripAdvisor Community

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Showing 3,439: English reviews
Woking, United Kingdom
Reviewed 6 September 2013 via mobile

You will want for very little in this hotel, one of 5 on th paraiso campus, and the 2nd most lavish after the adult only Grand. Sharing a pool with the Lindo and having access to all of the Lindo's speciality resteraunts results in a lively resort for families and a choice of more than 10 places to eat each...

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Helpful?
2Thank BigDaddyA
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Please accept our most sincere appreciations for choosing to be valued guests of our property. In addition, we are most definitely grateful for the time you have taken to write a review about how your holidays went at our resort. Our main goal is to offer the best vacation experiences to our guests, thank you very much for...

New York City, New York
Reviewed 6 September 2013

Came back few days ago...Family of 3. Had a great time. Initially had a reservation to Lindo but upgraded to Maya. The upgrade was well worth it. You get so much more at Maya. 1. all rooms are junior suites at Maya and all buildings have elevators. 2. you have a completely different buffet than Lindo. Everyday lobsters, mussels, jumbo...

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4Thank steve s
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for giving us the absolute privilege of being your hosts by choosing Iberostar Paraiso Maya for your most recent family vacation. It certainly gives us a great deal of satisfaction to understand from your kind remarks that you had a wonderful experience at our resort, and also felt like stars while with us. We also very...

Fort Collins, Colorado
Reviewed 6 September 2013

Really enjoyed our stay. Everything went perfect for our first time to Mexico. The property is beautiful, the staff friendly, rooms clean, and the food was pretty good most of the time. Enjoyed how large the resort was because we enjoy walking. Beach area is kept very clean. Would definitely stay here again. The only thing that would make it...

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Helpful?
Thank FitchDog
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear customer, We would like to thank you for choosing to stay at our resort and for taking the time to share your review about your experience. It is really an honor for us to know that you and your family enjoyed our resort. Thank you very much for all the positive points you mentioned. Please know that the management...

Green Bay
Reviewed 4 September 2013

For me who has traveled the world, this has been one of the best trips ever! My husband, who has only driven to another state, was amazed at our experience. We were treated like a king and queen. The grounds were beautiful, even better than the pictures online. The meals were amazing, and the drinks wonderful! The service was wonderful...

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Helpful?
2Thank Ann C. K
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear client, On behalf of the Iberostar Paraiso Maya staff and managers, we would like to thank you for choosing our resort for your vacation. Your kind comments are very much appreciated. They will be forwarded to the managers of the areas that you mentioned in your review so that they know of your impression and experience of your stay...

Reviewed 4 September 2013 via mobile

There are many reviews that basically say it all: this is a great place for a family vacation. Ample territory to walk around, lots of pools, bars and restaraunts to enjoy and of course an amazing beach. We have stayed in the last week of August in building 61. The walk to the main lobby area was about 7 minutes...

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Helpful?
3Thank Mejplanet
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Let us begin by extending a special word of thanks for the opportunity you have given us by choosing to vacation at Iberostar Paraiso Maya. We are also very thankful for the time you have taken to share how your holidays went at our hotel. Your comments regarding the kindness and effectiveness of our staff will also go...

Leeds, England, United Kingdom
Reviewed 4 September 2013

We spend 2 weeks here at the hotel, this was our 2nd time in this resort complex, (del mar the first time). First impressions, WOW, the lobby is quite big and has some lovely stone sculptures in it that are imitations of maya artefacts. personal check in desk for all and we were greeted with a drink and a cool...

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Helpful?
1Thank Andy F
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Please allow us to express our sincere appreciations not only for choosing our resort to spend your vacations, but also for taking the time to share your opinion of your holiday at Iberostar. Our main goal is to offer the best vacation experiences to our guests, thank you very much for all the positive points you mentioned. We...

Santiago, Chile
Reviewed 3 September 2013

Hi!!! I´d like to share our experience in an all inclusive resort. First of all, the tips and coments from other travellers were very helpful, so read them as well. The hotel is VERY big, but I thought it was bigger, so walking to the lobby or to the beach wasn´t as hard. It took us about 5 minutes, but...

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Helpful?
2Thank Anita C
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear client, First at all, we would like to thank you for choosing Iberostar Paraiso Maya. We know there is a wide range of options to choose from, and we are immensely happy you finally selected us. We appreciate your taking time to write a review for Trip advisor about your stay with Iberostar, it gives us a great deal...

Chicago
Reviewed 3 September 2013

We have been back to this resort complex probably a dozen times over the years. While we would like to see more of the world, every time we start pricing out resorts in other areas, the price ends up triple or more of this lovely paradise-like resort. Beautiful swim-able beach, spacious attractive rooms, wonderful food and drink, lots of activities...

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1Thank paradisegrains
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Let us begin by thanking you not only for choosing to vacation at our lovely resort, but also for taking the time to send us your wonderful comments about your experience with us. We are extremely proud to understand from your comments that you keep having a memorable experience at our hotel and truly appreciate your special mention...

St. Albert, Canada
Reviewed 3 September 2013

Great hotel for families because of amenities including wave pool, lazy river and sail boats. Food could have been better for a 5 star resort but was some what typical of Mexico. The beaches were perfect. Some of the staff was a little creepy which made me nervous.

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Thank Stan700
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all, we would like to thank you for choosing the Iberostar Paraiso Maya for your vacation destination. We are happy to know that you enjoyed your vacation and that you were able to take advantage of the activities as well as the other facilities offered by our resort. We are truly thrilled to learn that you...

NY, NY
Reviewed 3 September 2013

After a thorough search of the many hotels that I looked through, I chose the Iberostar Hotel because of the wonderful amenities for children. The hotel was large enough with many pools, a small water park for the kids (near the kids center, PS only 4 years and up- trust me they call to confirm this....), a wave pool, the...

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Helpful?
Thank lacevedo
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We would like to use this opportunity to thank you for choosing to stay at our family resort, Iberostar Paraiso Maya. Our main goal is to offer the best vacation experiences to our guests, thank you very much for all the positive points you mentioned. With respect your comments about Mosquitoes, we apologize about that situation; but we...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $368 - $932 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya
Hotel Style:
#3 Green Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#5 Top resorts Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Maya staff and other travellers.
558 questions
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Questions? Get answers from Iberostar Paraiso Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No elevators so stay on ground level rooms.”
 of 5 bubbles beach658, 7 Dec 2016 | Read review
“we stayed on third floor with great view but heard of a lot of complaints from guests on the first floor of views of walls, dirt and noise.”
 of 5 bubbles kalbe628, 2 Dec 2016 | Read review
“Building 61 worked great for us”
 of 5 bubbles 964jeffc, 29 Nov 2016 | Read review
“Request first floor for easy access for families”
 of 5 bubbles antmar5864, 29 Nov 2016 | Read review
“I would stay in Building 60 or 61”
 of 5 bubbles SandraD442, 23 Nov 2016 | Read review
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