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The Grand Mayan Riviera Maya

Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Grand Mayan Riviera Maya
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3,607 Reviews from our TripAdvisor Community

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Showing 2,973: English reviews
New York City, New York
Reviewed 1 week ago via mobile

This property is a bit of a mystery to me. We came down on my parents interval timeshare which can be hit or miss. We are fussy New Yorkers so you can imagine we aren't always easy to please. Much to our surprise it is a lovely property. It looks like it was all recently renovated-- the rooms are spacious...

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Thank Pookathecat
Chaska, Minnesota
Reviewed 1 week ago via mobile

We stayed in a 2 bedroom suite. It was very spacious for my husband and I and our 3 kids ages 8, 5, 2. We were able to switch our room to the Lago area rather than Jungle. Even being on the Lago side we did plenty of walking with little ones. The food was always great and they we...

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1Thank ljp2281
Tracy
Reviewed 1 week ago

The hotel is situated along the coast in the Mayan jungle. The grounds are absolutely exquisite, and I don't think I have ever see a pool larger than the Grand Mayan pool! Through our hotel, we were able to book day trips to Isla Mujers and Cozemuel that included island tours and snorkeling. Throughly enjoyed our stay there.

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Thank Mary M
Moscow, Idaho
Reviewed 1 week ago via mobile

The hotel is located on a very large property owned by Videnta, a Spanish corporation that sells time shares. There were nine hotels on the property. The Grand Mayan we stayed in was very spacious, clean, had a living room,kitchen, 2 bedrooms and 2 bathrooms. The beds were very comfortable and there was a large terrace with a tub heated...

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1Thank CSUQUET
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear Guest: Thank you for taking the time to provide us your feedback about your recent stay with us. We are pleased to learn that you liked our grounds, pools and facilities. On the other hand, we are sorry to learn we were unable to meet all your expectations. Rest assured that your comments will be taken into consideration in...

Reviewed 1 week ago via mobile

pros: the rooms are nice, the pools are nice.( the towel system is the stupidest system ever created, apparently thy don't trust their guest enough to simply loan towels to them, you have to sign them out, after 5, you may have to walk 10 minutes to a remote location were you can go to get them, or return them)...

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3Thank Tuab U
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear Guest: Thank you for taking the time to share with us your experience while visiting The Grand Mayan. We regret that your stay was different from what you had expected. We host thousands of satisfied guests every week as well as attending them and we measure the caliber of our quality through several mediums in an attempt to improve...

Reviewed 2 weeks ago via mobile

Love this place, we went to the beach club every day and absolutely loved Antonio Gregorio and Gina!!! Great customer service and super fun! Very clean resort and excellent food! Rooms are very clean and the service is wonderful. Didn't have any problems!

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Thank Casedogg21
Reviewed 2 weeks ago via mobile

It took us 2 hours to check in because they did not have our rooms available. The reason, a snowstorm had hit the Eastern US and guests did not want to check out and go home. The resort was calling other resorts in Cancun because they didn't think they were going to be able to accommodate our party of 6....

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1Thank Mike H
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear Guest: We truly appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are happy to find out you enjoyed our spectacular pools and grounds. On the other hand we are disappointed to learn about the inconveniences experienced during your visit since we are always looking to surpass our...

Reviewed 2 weeks ago via mobile

We are a couple in our early thirties and didn't travel with children. We wanted to love this place but it misses the mark in a lot of ways. It has a very all inclusive feel and the reviews are not exaggerating, this place is HUGE. Positives: - The grounds and pools are beautiful. There are three pools: infinity pool...

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15Thank Jillian M
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear Guest: We really appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are delighted to learn enjoyed the pools, grounds and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Nevertheless ,we are disappointed that we...

Lemont, Illinois
Reviewed 2 weeks ago via mobile

This is an absolutely beautiful resort! We actually won this trip (4 days/3 nights.) I found it to be a bit on the large size and depending on what building you are in, is QUITE the WALK to the pool, restaurants etc. the staff is EXTREMELY friendly but at times we ran into some language barriers. We found it to...

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4Thank Sue D
Reviewed 2 weeks ago via mobile

First, the resort is beautiful and very well manicured. However, do not be fooled by the overall esthetic. Pros: 1. Gorgeous property 2. Good food 3. Good food and drink price point 4. Waiters were extremely accommodating and friendly. 5. Nice pools 6. Nice room accommodations Cons: 1. Terrible beach, very rocky and little sand. Highly recommend water shoes. We...

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4Thank Amanda H
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear Guest: Thank you for providing your comments about your vacation at The Grand Mayan . We are pleased to learn our restaurants’ staff was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you found our property to be beautiful and enjoyed our pools and...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
I am offering suites at The Vidanta Grand Mayan Riviera Maya resort, located on the Yucatan Peninsula. This resort has everything you could ever need to experience true happiness: JOYA, a resident Cirque du Soleil show; five luxury resort hotels; world-class restaurants; spectacular pools; shopping boutiques; a Jack Nicklaus golf course; indulgent spas and the most attentive staff in Mexico. ... more   less 

Additional Information about The Grand Mayan Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $269 - $673 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Mayan Riviera Maya 5*
Number of rooms: 500
Reservation Options:
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Also Known As:
The Grand Mayan Riviera Maya Hotel Playa Del Carmen
Grand Mayan Riviera Maya
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Grand Mayan Cancun
Grand Mayan Playa Del Carmen
The Grand Mayan Riviera Maya Playa Paraiso
Hotel Style:
#4 Family Hotel in Playa Paraiso
#5 Spa Hotel in Playa Paraiso
#6 Luxury Hotel in Playa Paraiso
#7 On the Beach Hotel in Playa Paraiso
#9 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Riviera Maya staff and other travellers.
807 questions
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Questions? Get answers from The Grand Mayan Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are not quiet you can hear a baby crying at 4:00 am and the shuttle cars as well.”
N1084KIdonnad, 24 May 2017 | Read review
“Building One is closest to everything.”
  • Double Sinks in Grand Mayan Bathroom
  • Grand Mayan kitchen area
  • Grand Mayan Bedroom with Soaker Tub
  • Grand Mayan Living Room
HappyPenny, 19 May 2017 | Read review
“Huge resort with no ocean view rooms.”
tallgirl42017, 8 May 2017 | Read review
“There are are no ocean view rooms and there are tons of biting bugs as it is in the jungle.”
Divingchihuahua, 7 May 2017 | Read review
“depends on what level you are with the resort.”
  • View straight ahead
  • To the left
  • View to the right
  • Our mini pool on the balcony
592geneb, 5 May 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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