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El Dorado Royale, a Spa Resort by Karisma

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El Dorado Royale, a Spa Resort by Karisma
El Dorado Royale, a Spa Resort by Karisma
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8,756 Reviews from our TripAdvisor Community

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Showing 8,494: English reviews
Vancouver, Canada
Reviewed yesterday NEW

First of all it is the people that make this resort. I can't say enough about the service we had from the staff, including Erica our concierge, Whilberem our waiter at the Spot and beach bar, Sergio who doubled as tour guide of the greenhouse and compare of the nightly entertainment. He was extremely informative and hilarious along with Brenda....

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Thank britpaint
Reviewed yesterday NEWvia mobile

My friend and I spent an incredible time in Mexico at El Dorado Royale! We loved the resort and the activities they had to offer to us! I would like to make a few suggestion about the food, we would have liked to try more authentic Mexican! During the stay we only had two servings of Pico De Gallo and...

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1Thank Devin B
Reviewed yesterday NEW

Cannot say enough good things about our time @ El Dorado. We were in the Casitas for 6 nights and it was painful to leave. Really enjoyed the food and the overall relaxing atmosphere. Special note, our area, in 30xx, had some of the best service we have ever enjoyed. Cesar Gonzalez, our beach butler, and his partner in crime...

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2Thank Alex L
Greater London, United Kingdom
Reviewed yesterday NEW

Omg this was by far the best holiday ever. The staff are amazing. Julio our barman in Casitas 25 was a complete legend,as was our pool man. Love these guys. You will love every minute of this resort. The Casitas are amazing to stay in. Pure luxury. Right by the pool and beach. The only thing we found negative was...

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1Thank Gillian D
Reading, United Kingdom
Reviewed 2 days ago NEW

Stayed for fourteen nights, Breakfast at Cocotal was terrible thirteen times in two weeks we had to ask for milk at the breakfast table and for them to refill our coffee & juice cups. The food at Jojo's has changed so much, Not worth a visit. The Personal Concierge absolutely useless unless your'e spending loads of money. This was a...

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5Thank triciadervan
KarismaHotelsResorts, Hotel Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Daer triciadervan thank you for the time taken to share your feedback with us about your recent stay at our Resort. I am sorry to read about the disappointment in the service received during the breakfast and by the concierge and if JoJo´s Restaurant did not live up to the expectations you have set before us. I want you to...

Vineland, New Jersey
Reviewed 2 days ago NEWvia mobile

We had a wonderful relaxing vacation. The food was terrific and services were excellent. Mauricio at the pool was very accommodating with drinks. The staff was so friendly. Great spa too. The only downside is the beach is a bit rocky but beautiful.

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1Thank Susan S
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola! Dear Susan S, Thank you very much for your recent visit and lovely comments on TripAdvisor. We will address your kindly comments with all our staff. Hopefully, we will have the pleasure of welcome you back very soon. All the best! Enrique Olvera Hotel Manager

Oakville, Canada
Reviewed 3 days ago NEWvia mobile

Great food, the sushi at kampai was awesome. Dietary restrictions not an issue they accommodated me at every possible turn. Santa Fe, I don't think we will ever recieve such amazing service again. No searching or waiting on beach chairs. Concierge service was easily accessible, friendly and accommodating. The grounds were clean and beautiful. Liquor dream it they have it....

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2Thank CFilipchuk
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola! Dear CFilipchuk, First we want to thank you for your positive and kindly feedback. I am sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be waiting for your next visit at El Dorado Royale, a Spa Resort by Karisma....

Reviewed 3 days ago NEW

Perhaps many don't travel much as the good reviews amaze me. However, if you are well traveled, and you read the 1-3 star ratings, you'll go elsewhere. This was a girls trip and it started as bad as it ended. Lomas Travel was confused about our pickup at the airport and we waited over an hour despite proof of our...

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8Thank Lp2016miami
KarismaHotelsResorts, Hotel Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear Lp2016miami Thank you for the time taken to share your comments about your recent stay at our El Dorado Royale. I am sorry if you have had inconvenience with the transportation service and for any disappointment in the housekeeping service as if the food offered was not as expected; please apology. Furthermore, we are sorry if an unacceptable service...

Ottawa, Canada
Reviewed 3 days ago NEWvia mobile

We have been members since 2008 , it only just gets better with each year as staff & butlers keep improving special shout outs go to Arnoldo Barman Inventory for his fine hospitality Kenneth & David our butlers for spectacular service Gregorio waiter at Jo' Jo's foe exceptional service Ricardo waiter at La Isla great service as well. Only poor...

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2Thank Tamara082
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola! Dear Tamara082, Thank you for your wonderful review of your recent stay here at El Dorado Royale. We are so glad to have you as part of the Exotic family, we are very aware that thanks to the staff is that we have a large number of loyal and valuable guests and members that return year upon year and...

London, United Kingdom
Reviewed 3 days ago NEW

Was on our honeymoon. Disappointed the Hotel did nothing at all for us. Was expecting maybe flowers, champagne but nothing at all which was surprising. Hotel overall was very good with superb staff who make the Hotel the way it is. However had a very bad experience with Exocit Traveller a pyramid hard selling company who were rude personal and...

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6Thank annadeane
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola! Dear annadeane, Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Royale, a Spa Resort by Karisma. We are very sorry for not being able to exceed your expectations and have left this image of our services. We have worked very...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $404 - $1,084 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Riviera Maya
Hotel Style:
#2 Luxury Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
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Questions & Answers

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Wilmington, Delaware

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring plenty of money!! You will need it to get a good service.”
 of 5 bubbles triciadervan, 20 Jan 2017 | Read review
“We stayed in a Sapphrie presidential, the Casitas are amazing if you spend the extra $$”
 of 5 bubbles SBYBoss302, 18 Jan 2017 | Read review
“Swim Up - Presidential Benefits -- Gotta Join!”
 of 5 bubbles 453missye, 18 Jan 2017 | Read review
“quieter rooms are away from central area”
 of 5 bubbles 288randyn, 17 Jan 2017 | Read review
“Spring for the swim-up... it's worth it.”
 of 5 bubbles corald347, 16 Jan 2017 | Read review
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