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El Dorado Royale, by Karisma

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Traveller (12233)
360
Panoramas (10)
Traveller (12233)
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Panoramas (10)
Pool & Beach (2088)
Overview
Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710 Mexico See on map
Name/address in local language
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star accommodation
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Rooms
Nov. 25Nov. 26
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (12,121)
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11,715 results
Traveller rating
8,254
2,064
742
417
238
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8,254
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All reviews martini bar health bar santa fe swim up room sand bags casita section k team fuentes pool la isla pool our honeymoon outdoor shower room service swing bar greenhouse tour personal concierge wine pairing jo jos
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1 - 5 of 11,715 reviews
Reviewed yesterday

We have been staying in all-inclusive resorts since the 1990s and this is the worst all-inclusive resort we have experienced so far. This Hotel is nowhere near as good as the last hotel that we stayed at in Cancun which was a real five star....More

3  Thank AdventurousOnes
Response from KarismaHotels, Manager at El Dorado Royale, by KarismaResponded yesterday

Dear AdventurousOnes On behalf of the all staff and the management team at El Dorado Royale Riviera Maya, a SPA Resort by Karisma we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback and...More

Reviewed 2 days ago via mobile

My husband and I are sapphire members and were excited to use the presidential benefits for our first trip back. We arrived and our greeting was fantastic and attentive however our room wasn’t to be ready for 3 hours so we were told to grab...More

1  Thank Daydream25679766818
Response from KarismaHotels, Manager at El Dorado Royale, by KarismaResponded yesterday

Dear Daydream25679766818 On behalf of the management team and our staff at El Dorado Royale Riviera Maya, a SPA Resort by Karisma I appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the...More

Reviewed 2 days ago

By far the best place my wife and I have stayed in Mexico. Everything was 5 star. Room, service, amenities and absolutely the best food in an all exclusive. We will be taking the entire family there in June for a family reunion. We stayed...More

Review collected in partnership with this hotel
2  Thank yami1414
Reviewed 2 days ago

I was so disappointed by this hotel, never to return. The room service was incredibly bad. The restocking of the refrigerator was non existent even after I had called them and told them they had not restocked. The service in the restaurants had been very...More

1  Thank dosumeal
Response from KarismaHotels, Manager at El Dorado Royale, by KarismaResponded yesterday

Dear dosumeal Thank you very much for taking the time to share your experience on TripAdvisor, it was an honor to host your recent stay with us at El Dorado Royale riviera Maya, a SPA Resort by Karisma. While I am very happy to know...More

Reviewed 2 days ago

Been here 5 or 6 times. Always a great trip. We always come here for body mind spirit couples retreat. The beach at the south end of the property is where we like to worship the sun as well as in our at our swim...More

Thank SFBach
View more reviews
About
Description
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more More than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Beachfront
Breakfast included
Pool
Room Service
Free Internet
Free Parking
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Adult pool
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Tennis Court
Wheelchair Access
Free High Speed Internet (WiFi)
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Spa
,
On the Beach
,
Top resorts Hotels
,
Luxury
,
Onsen
,
Romantic
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Spa
,
On the Beach
,
Top resorts Hotels
,
Luxury
,
Onsen
,
Romantic
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Number of rooms
639
Price range
US$266 - US$842 (Based on Average Rates for a Standard Room)
Formerly known as
El Dorado Royale
Also Known As
El Dorado Royale Hotel Riviera Maya
,
El Dorado Royale Mexico
,
El Dorado Royale Cancun
,
El Dorado Royale Spa Resort
,
El Dorado Royale Resort
,
Eldorado Royale
,
El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Spa
,
On the Beach
,
Top resorts Hotels
,
Luxury
,
Onsen
,
Romantic
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Number of rooms
639
Price range
US$266 - US$842 (Based on Average Rates for a Standard Room)
Formerly known as
El Dorado Royale
Also Known As
El Dorado Royale Hotel Riviera Maya
,
El Dorado Royale Mexico
,
El Dorado Royale Cancun
,
El Dorado Royale Spa Resort
,
El Dorado Royale Resort
,
Eldorado Royale
,
El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Photos
Traveller (12,233)
Room & Suite (2,238)
Pool & Beach (2,088)
Dining (1,156)
Business Centre & Event Rooms (65)
Amenities (55)
Family and Play Areas (21)
Nearby
Nearby HotelsSee all 11 nearby hotels
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Nearby AttractionsSee all nearby attractions
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258 reviews
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Jardin Botanico Dr. Alfredo Barrera Marin
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36 reviews
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Questions & Answers
Ask a question
jonathank150
November 15, 2018|
AnswerShow all 4 answers
Response from harley m | Reviewed this property |
Hi Jonathan. This is my advice. Relax! Its a vacation. Can you make a deal, sure but how much time do you want to spend chasing $20 :). The Lomas representatives at the resort will guide you well in your decision and pocket... More
1
Vote
VickiG_KC
November 12, 2018|
Answer
Response from JelenaKarisma | Property representative |
Hi VickiG_KC, El Dorado Royale is the right option. Best regards!
0
Votes
SwoldierP
November 12, 2018|
AnswerShow all 4 answers
Response from harley m | Reviewed this property |
It all depends on when you go and how busy the resort is. During peak periods the resort restaurants can be very busy and I have seen an hour or so wait. During slower periods no dinner reservation is necessary. I would go... More
1
Vote
Room Tips
"All rooms were excellent. Even the least expensive rooms have the same great foods and amenities."
SFBach
2 days ago
Read review
"order room service well in advance from when you want it as it can take up to a hour."
juliec898
3 days ago
Read review
"You can get rooms that are more private and the noise level will be less."
Y3290FJamandab
4 days ago
Read review
"We had a swim up suite, which was like having our on private pool. We even had a great server that would..."
jthrashiv2016
4 days ago
Read review
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