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El Dorado Royale, a Spa Resort by Karisma

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El Dorado Royale, a Spa Resort by Karisma
El Dorado Royale, a Spa Resort by Karisma
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8,878 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, a Spa Resort by Karisma
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Showing 8,612: English reviews
Reynoldsburg, Ohio
Reviewed 5 days ago NEWvia mobile

We spent 8 days in January at this fabulous resort with 2 other couples. We have been to 3 other all-inclusive resorts in the Cancun area and this is by far the most beautiful. The grounds are spacious and impeccably landscaped. There are a number of pools- allowing choices for what one likes; if you are young and rowdy- the...

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Helpful?
2Thank rosebud6244
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola! Dear Rosebud 6244 First we want to thank you for your positive and kindly feedback, I will pass your coments whit Juan. I am sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be waiting for you next visit at...

Green Bay, Wisconsin
Reviewed 5 days ago NEW

The food at this resort is beyond compare. The rooms are very nice and resort is clean throughout. That is where my compliments end. One of my biggest complaints is the complete lack of chairs around the main pools or the beach. If you weren't up at 6:00 a.m. putting a towel out on a chair you were out of...

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3Thank smp021958
KarismaHotelsResorts, Hotel Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear smp021958 thank you for the time taken to share you feedback with us at Trip Advisor with regards to your recent stat at our Hotel. It is disappointing that your experiences fell below your expectations and for this, please accept my apology. All mentioned have been passed to our operations team in order to improve and perfect our services...

A TripAdvisor Member
1 review
3 helpful votes
Reviewed 5 days ago NEWvia mobile

The best part is the friendly and attentive people that staff this wonderful property. Everyone is warm and genuinely concerned that your stay will be perfect. The culinary experience is excellent, with a nice variety of restaurants to choose from, reservations recommended. Each one is a five star experience, from the service to the entrées. Lots of activities are available....

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3Thank A TripAdvisor Member
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola! Dear TripAdvisor Member First we want to thank you for your positive and kindly feedback. I am sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya,It is interesting to read that you enjoyed Fuentes the culinary experience our activities and I will...

Bellevue, Washington
Reviewed 6 days ago NEWvia mobile

We just checked into this resort and so far the experience is a complete let down. None of the welcome reception that was promised happened. They had no room available for us even though we were checking in at 8pm. Because of that they tried to up sell us their family resort down the road instead of staying at the...

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5Thank jluke82
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear jluke82, Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your...

Frankfort, Illinois
Reviewed 6 days ago NEW

The first time we went to the El Dorado was for my son's Wedding. They got married on the beach and it was lovely. Their reception was also on the beach; food was excellent, music was great and they even had a gentlemen rolling cigars which the guys really liked. We have since been back to the El Dorado 3...

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4Thank kathysellers
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear Kathysellers, First we want to thank you for your positive and kindly feedback. I am happy to hear that your experience in our resort was up to your expectations one more time! I am glad to read in your review that you enjoyed our property. We are excited to welcome you back next year at El Dorado Royale,...

Wirral, United Kingdom
Reviewed 6 days ago NEW

We visited this resort two years ago and really enjoyed the experience. Returning this January, we found just as good standard of food, better entertainment and fantastic service from all the staff. Only 4 stars this time because all the menus were exactly the same as last time and the accommodation really does need an update. Still highly recommended.

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3Thank GB57
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear GB57, We very much appreciate your review on TripAdvisor, we understand your experience was not exactly perfect but you can be certain that all your comments will be taken into consideration. We are continuously improving our performance in all areas, because that is our main task. In gratitude, thanks once more for your comments. Be assured that your...

Independence, Missouri
Reviewed 6 days ago NEW

When you go on-line and look at the photos and read about this resort, you will be impressed. When you step foot onto the resort, your expectations will be beyond your imagination. From the personal concierge to the various restaurants and bars available, this was a top notch vacation. I was there for my 50th birthday last week and it...

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5Thank bikeroo2014
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear Bikeroo2014, Thank you for taking the time out of your day to write such a wonderful review from our property. I am so happy to hear that your experience with our resort was in line with our reputation for upscale and quality service. Looking forward to receive you once again, at El Dorado Royale, a Spa Resort by...

Leicester, United Kingdom
Reviewed 6 days ago NEWvia mobile

Visited as two couples end Jan/Feb 17. Block 53 and 54 ( great quiet location and close to beach, ideal for us , but golf buggy ride away from most facilities. Worth a mention to say rooms are darkish( frustrating as could easily be solved) and noisy if you have middle floor, people moving about at 4.30am after flight arrivals,but...

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6Thank LornLovestravelling
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear LornLovestravelling, We very much appreciate your review on TripAdvisor. All your comments we really take to consider for being improving our services. Looking forward to receive you once again, at El Dorado Royale, a Spa Resort by Karisma for another memorable vacation. Remain at your service, Gabriel Bonilla Hotel Manager

Reading, United Kingdom
Reviewed 6 days ago NEW

Well its taken me 2 months to calm down and write this review. Dont get me wrong the venue is very nice and the setting and grounds are immaculate. That is where the 5 star ends. This is simply a wedding venue for Americans nothing else. The food is average at best and the portions are very small (you can...

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4Thank neilfullbrook
KarismaHotelsResorts, Hotel Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear neilfullbrook First of all I would like to thank you for your report about your recent stay with us at our El Dorado Royale. It is disappointing that your experiences fell below your expectations and for this, please accept my apology. Our guests’ opinion is very important and it is thanks you to valuable feedback like yours we will...

UK
Reviewed 6 days ago NEW

This resort is stunning from the moment you go through the entrance through the whole of your holiday. No pictures can really show the resort... Staff always helpful, providing service with a smile but not over powering. Great choice of restaurants, food quality and quantity great, the only complaint about the resort is the lack of Mexican food, even with...

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Helpful?
2Thank BrianCuba
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola! Dear Brian Cuba Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises,It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. We are looking forward to welcome...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $384 - $1,777 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Riviera Maya
Hotel Style:
#2 Spa Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Questions & Answers

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1,343 questions
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Wilmington, Delaware

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to a swim up suite”
 of 5 bubbles Dickson-nan, 18 Feb 2017 | Read review
“All rooms have advantages”
 of 5 bubbles maxeebob, 18 Feb 2017 | Read review
“Presidential villas at Royale”
 of 5 bubbles thomasdM8717ZQ, 17 Feb 2017 | Read review
“Rooms nearest the lobby are the quietist”
 of 5 bubbles Jonimevans, 16 Feb 2017 | Read review
“Buildings 51 to 54 for quiet!”
 of 5 bubbles davidmB1088OR, 16 Feb 2017 | Read review
5 of 5