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El Dorado Royale, by Karisma

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El Dorado Royale, by Karisma
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9,133 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, by Karisma
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Showing 8,860: English reviews
Frisco, Texas
Reviewed 15 November 2013

Beautiful resort, ugly beach with giant sandbag things in every part of the oceanview. No beach pics here. despite that the amenities were quite nice. Unfortunately we had extremely poor service at the El Dorado Royale in Playa Del Carmen, despite the beauty of the hotel we had to beg for room service and found from the moment we stepped...

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4Thank Vanessa L
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Thank you for detailed review of your experiences , I'm truly very sorry that your stay with us was less than exceptional and I would like you to know that I have noted your comments , addressing your feedback with our operations team. At the El Dorado Royale we strive to provide a superior level of service that sets us...

The villages
Reviewed 14 November 2013

We have been vacationing in and around the Cancun area of Mexico for about the past 10 years. We would always choose a different highly rated resort each year. Most were nice, with some features better than others at each resort. Then we found EL DORADO ROYALE in Riviera Maya! This is our 3rd year vacationing at the EL DORADO...

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1Thank Linda A
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Dear Linda and Roger Azzarello from PA Village, on behalf of the hotel manager Patric D. Loeser and his Team we are always proud to have you back in your mexican home El Dorado Royale, a Spa Resort by Karisma. We are very pleased to acknowledge that the friendliness of our staff (especially "Sammy"(Samuel) our top waiter, housekeeper Magaly,Wendi and...

Hammond, Indiana
Reviewed 14 November 2013

This was the fifth vacation to Mexico for my wife and I and this was the by far the most spectacular resort we have stayed in. The gardens were simply beautiful and impeccably manicured. Seemingly the pools were everywhere especially in the Castas section. No matter where we were on the property, we were never more than a few yards...

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Helpful?
Thank Tom M
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Dear guests and friends from Hammond, Indiana, We have been honored with your having chosen our resorts for your 35th wedding anniversary celebration and the fact that you show so satisfied with your experience makes us feel really proud of our site and staff. Your lovely review constitutes a great motivation for us to keep improving our team work and...

Spotsylvania, Virginia
Reviewed 14 November 2013

First time at this resort. Went for my sisters wedding and had a great time. Everyone there was so helpful and friendly. We loved the casitas especially the bed was super comfortable! Would definitely go back!

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Thank Heather I
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Dear guest, First at all, we would like to thank you choosing El Dorado Royale, a Spa Resort by Karisma for your holidays and for posting a review about your experience among us. In the name of Mr. Patric D. Loeser, hotel Manager and his Team we would like to express you our happiness to read that your holidays among...

Kent
Reviewed 14 November 2013

We cannot recommend this hotel highly enough having spent our honeymoon there. After some initial hic-cups with our room, which were dealt with slightly slower than anticipated, we settled into finding our way around this vast, well groomed resort; even having had a brief intro with map you need to get your own bearings. Room spacious (block 43) and central,...

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1Thank 23Holmes
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Dear Honeymooners, on behalf of the hotel manager Patric D. Loeser and his team we appreciate your excellent comments about your experience in our premises. You mentioned the most important thing in your experience which is our staff who make you feel like a star especially Daniella (Policia!!) hostess and EfraIn the waiter at Cocotal he always greets, smiles and...

glasgow
Reviewed 14 November 2013

No words can describe my experience in this wonderful resort. Myself and my husband visited this resort, first two weeks of October and we will certainly be returning next year. The food was outstanding as well as the service from each and every staff member in the resort. We were greeted with a smile every morning and throughout the day...

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Helpful?
Thank phoenixGlasgow
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Dear guests from Glasgow, we moslty appreciate your review and that you have choosen El Dorado Royale, a Spa Resort by Karisma for your recent stay, You describe our premises very clear "absolutely heaven on earth". Your lovely review constitutes a great motivation for us to keep improving our team work and personalizing our services. It will be great to...

Nevada City
Reviewed 14 November 2013

We attended a wedding at the El Dorado Royale and stayed for three nights. On the positive side, the staff are very upbeat and friendly. Unfortunately, all we could conclude was that our stay was so expensive that it alone supported dozens of them so they ought to be very happy. Overall, the place is entirely artificial and bears very...

Review collected in partnership with this hotel
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2Thank Diane C
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Thank you for your review , I found your feedback and comments very interesting. Im disappointed that you felt that the hotel did not reflect the real Mexico. Surrounded by the local flora and fauna we embrace our culture and do everything possible to transfer this in the experience we offer to the guests. All rooms have a mexican design...

Excelsior, Minnesota
Reviewed 13 November 2013

My husband and I have been to the Royale and Casitas before. Every time we come back we are impressed by the continual improvements and upgrade on a fantastic experience. We just got back from a seven night stay where we were able to experience a fabulous wine dinner in Fuentes restaurant with representatives from the Jackson Family Wine company....

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Thank DebraKay923
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Dear repeating guests from Excelsior, Minnesota, first of all thank you very much that you have taken the time to write a comment in the tripadvisor and that you have choosen our premises as your holiday destination. As you realized our premises are in continual improvements every first week of each month we have master chefs and master sommeliers coming...

Portsmouth, United Kingdom
Reviewed 13 November 2013

We were extremely impressed from start to finish. As soon as we got to the hotel we were greeted with a glass of bubbly and did not have to touch our cases until we got to our room. The hotel was impressive, so clean, lush green gardens that were maintained perfectly. We had a clean, well equipped room supplied with...

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Helpful?
Thank lawrenmi
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Dear valued guests from Portsmouth, United Kingdom, In the name of Mr. Patric D. Loeser, Hotel Manager and his Team we thank you for choosing El Dorado Royale, a Spa Resort by Karisma as your holiday destination and for sharing your experience on Tripadvisor.. We are very pleased to acknowledge that the friendliness of our staff made your stay unforgettable,...

Ottawa, Canada
Reviewed 12 November 2013

We just got back from 7 nights at the El Dorado Royale. We were there on our honeymoon at it was FANTASTIC. The staff deserve a ton of credit for making our experience great. They were all so friendly and accomodating. Hugo was the first we met and he took us on a tour of the resort in a golf...

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Thank Fin M
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Dear Honeymooners from Ottawa, Canada, on behalf of the hotel manager Patric D. Loeser and his team we really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff. Especially our staff who creates a unforgettable memory like our bellboy Hugo or our housekeeper Modesto. We feel very proud...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $381 - $1,199 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya
Hotel Style:
#2 Spa Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in a swim up room this time, but with as little time as we spend in our room the lower priced rooms are probably a better value.”
 of 5 bubbles danielkB2185PO, 25 Mar 2017 | Read review
“more for couples,”
 of 5 bubbles asqwzx12, 25 Mar 2017 | Read review
“Very clean rooms. Fridge is stocked daily with beer, pop, water and potato chips ”
 of 5 bubbles luceins, 25 Mar 2017 | Read review
“Don't bother with the Royal Suite upgrade - the room is little different than the Luxury Suite and the only differences we saw were a) a private butler service (which was very good) and b) a line up of four 750's of your choice of spirits and two bottles of wine ... the latter wasn't really worth paying for unless you plan to drink like a fish in your suite vs at one of the dozen all-inclusive bars on property.”
 of 5 bubbles johnhS1186YW, 25 Mar 2017 | Read review
“The last evening of our stay, we did not have turn down service & no water bottles in our room”
 of 5 bubbles 88marnid, 25 Mar 2017 | Read review
5 of 5