We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

El Dorado Royale, by Karisma

Show Prices
Certificate of Excellence
GreenLeadersGold level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
El Dorado Royale, by Karisma
El Dorado Royale, by Karisma
Panoramas (10)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

9,300 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for El Dorado Royale, by Karisma
See the most recent reviews
Showing 9,017: English reviews
Reviewed 25 November 2013

A wonderful place with wonderful friendly staff.the room was great and we had a wonderful view of the ocean. I was not impressed by some of the restaurants especially the "Italian" but was told by other travellers it depended on the night. This is a big resort and the golf carts don't come by that often. We walked everywhere and...

 Report
Helpful?
Thank DasdasEdmontonCanada
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, Thank you for your review and we are pleased that you enjoyed your stay with us. It's particularly pleasing to hear that our team is referred as the high point of your stay, your kind words motivate all our staff to work every day better; we will ensure your feedback is passed on to them. Our customers´ opinions...

Wichita, Kansas
Reviewed 25 November 2013

This was our 5th trip to an AI resort in the Riviera Maya in the past few years. While ElDorado Royale was nice, I don't think we'd return as we've been to better resorts for similar amounts of money. The good: -Our swim-up suite was very nice and clean. Housekeeping was excellent. Swim-ups are not private at all, FYI. -The...

 Report
Helpful?
4Thank pickoutagooddream
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest from Wichita, Kansas, Thank you for providing such a detailed review of your recent visit to our resort. We are truly disappointed to learn that your experience was less than favorable; even when you have enjoyed and mentioned some good aspects that you liked from us while you were in the resort, it is a shame that we...

Toronto, Canada
Reviewed 25 November 2013

It's a great resort with fabulous scenery everywhere. The service staff are very helpful and friendly. Our pool butler Erving, even knew card tricks! There are many restaurants to choose from and food in some of them is exquisite. Also, I loved the fact that there was wifi available everywhere considering that it is such a big resort. These guys...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank P S
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest from Toronto, Canadá, Thank you for sharing your feedback on Tripadvisor. We are glad to know how much you have enjoyed your stay at El Dorado Royale, a Spa Resort by Karisma and that our facilities and service were up to your expectations. Your comments are extremely important to us, as they motivate us to continue improving our...

Clarkston, Michigan
Reviewed 24 November 2013

Started a little rocky as they "upgraded" us because they overbooked the individual casitas. All was made right the next day. Beautiful resort, excellente' service and outstanding gourmet food. Will definitely go back. Casita's felt like our own private resort. For those who know Disney service, they have nothing on El Dorado' Royale'.

 Report
Helpful?
Thank Brent W
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest from Clarkston, Michigan First, we want to thank you, for taking the time sharing your comments of TripAdvisor, It was a great pleasure welcoming you to El Dorado Royale, a Spa Resort by Karisma. Rating us with the 5 stars, even when you did not have a good begining; we are delighted to read that you spent a...

Chicago, Illinois
Reviewed 24 November 2013

We just returned today! PREAMBLE: My husband and I are HGVC members who exchanged through RCI to go to this adults-only, all-inclusive resort to attend a destination wedding. We booked for 8 days, which was 4 days earlier than everyone else was arriving so we could enjoy the resort for ourselves. Reviews are always tricky depending on a person’s own...

 Report
Helpful?
6Thank dwyerdudes
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest from Chicago, Illinois, We really appreciate that you have taken the time to write this review with such a detailed description of our facilities, services and staff. I am sure that a lot of travelers will consider it really useful and clarifying. We heartily appreciate your kind words. It is really valuable information for other travelers when choosing...

Basingstoke, United Kingdom
Reviewed 23 November 2013

Wow! What a resort! What an amazing hotel! Arrived by private taxi to El Dorado royale, quick and easy check in, with a glass of champagne in hand, can't be bad! The bell boy will take your bags for you and take you and your luggage to your suite... Carry your bags to your suite and make sure you are...

 Report
Helpful?
2Thank Fudd69
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Dear travelers from Basingstoke, United Kingdom, Thank you for sharing your feedback on Tripadvisor. We are glad to learn how much you have enjoyed your stay at El Dorado Royale, a Spa Resort by Karisma and that our facilities and service were up to your expectations. Your comments are extremely important to us, as they motivate us to continue to...

Emsworth, United Kingdom
Reviewed 23 November 2013

This hotel is beautiful, its our second time here and we are still impressed with it all from the gorgeous grounds, extremely comfortable room, to the service from the helpful staff. Unfortunately the weather wasnt good(rain) during our 2 week stay but managed to get enough sun to get a reasonable tan. The al a carte food in all the...

 Report
Helpful?
Thank Graham K
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Dear repeating guests from Southsea, England, United Kingdom, It has been really nice reading your detailed review on your recent holiday at El Dorado Royale, a Spa Resort by Karisma. I am sure a lot of travelers will consider it useful and clarifying. Really valuable information when choosing their next destination. We heartily appreciate your kind words and the whole...

Houston
Reviewed 22 November 2013

This was paradise! The staff was outstanding: from our amazing beach butler to our wonderfully detailed housekeeper. Food was excellent. I felt spoiled and completely pampered. We kayaked, lounged in multiple pools, enjoyed strolling on the private beach. I will be returning ASAP!!

Review collected in partnership with this hotel
 Report
Helpful?
Thank Bonnie H
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Dear guest from Houston, In the name of Mr. Patric D. Loeser, Hotel Manager, we thank you for choosing El Dorado Royale, a Spa Resort by Karisma as your holiday destination and for sharing your experience on Tripadvisor. We are very pleased to acknowledge that the friendliness of our staff made your stay unforgettable, our gourmet cuisine and well stock...

Louisville, Kentucky, United States
Reviewed 19 November 2013

The resort was beautiful. Service was excellent and the food was amazing. The only thing I would change is there needs to be a place to get food quickly while at the pool. The restriction for men not being allowed to wear tank tops at the beach restaurant should be amended. We went in October hoping that there would be...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank Cheryl P
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Dear valued guests from Louisville, Kentucky, United States, first of all thank you very much for your comments in the tripadvisor and that you have choosen our premises El Dorado Royale, a Spa Resort by Karisma for your holiday destination. Our gourmet inclusive concept are a high end luxury cuisine and service is personalized which makes the difference in your...

London, United Kingdom
Reviewed 19 November 2013 via mobile

We stayed at the Eldorado Royale for two weeks starting 25th June 2013 for our honeymoon. We originally had a top floor room but we got moved as our window broke to a swim up junior suite sea view and they have us the honeymoon package (which wasn't included). Room was decorated inc champagne, towel animals on the bed each...

 Report
Helpful?
1Thank L G
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Dear guests from London, United Kingdom, on behalf of the hotel manager Patric D. Loeser and his Team we want to thank you that you have taken the time to write a review in the tripadvisor and that you have choosen our hotel for your special celebration honeymoon. It is a pleasure for the entire team to read that you...

10,448 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (10044)
Viewed
Pool/Beach Area (1784)
Viewed
Hotel & Grounds (2050)
Viewed
Family/Play Areas (18)
Viewed
View from Room (452)
Viewed
Room/Suite (1346)
Viewed
Dining (897)
Viewed
Bathroom (127)
Viewed
Business Centre/Function Rooms (53)
Viewed
1:18
Videos (7)
Viewed
Other (3310)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (357)
Viewed
Amenities (55)
Viewed
Beach (10)
Viewed
Beachfront Pool (11)
Viewed
Jacuzzi Junior Suite (35)
Viewed
Main Pool (15)
Viewed
Pool (16)
Viewed
Dining (45)
Viewed
Swim-Up Oceanfront Jacuzzi Junior Suite (40)
Viewed
Swim-Up Suite (63)
Viewed
The Hotel (67)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (47)
Viewed
Dining (9)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (12)
Viewed
Pool/Beach Area (1)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa Paraiso
0.1 km away
El Dorado Casitas Royale, by Karisma
8.8 km away
El Dorado Maroma, by Karisma
4.8 km away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,628 reviews
Show Prices
Show Prices
Show Prices
2.8 km away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
11,437 reviews
6.9 km away
Secrets Maroma Beach Riviera Cancun
22.7 km away
The Royal Playa del Carmen
The Royal Playa del Carmen
#12 of 213 in Playa del Carmen
15,322 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $394 - $1,224 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Hotwire, Orbitz, Travelocity, TravelUp, Cheap Tickets, Jetsetter, Cancelon, TripOnline SA, Evoline ltd and HotelQuickly so you can book your El Dorado Royale, by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya
Hotel Style:
#2 Spa Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 Green Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, by Karisma staff and other travellers.
1,483 questions
Ask a question

See all questions (1483)

Questions? Get answers from El Dorado Royale, by Karisma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room located near the evening entertainment can be rather loud. If you are a light sleeper try to avoid this area.”
orientalnc9, 21 Apr 2017 | Read review
“We had a swim up at El Dorado Royale and loved it! Might want to go to bldg 42 or higher as you can hear the entertainment if you are closer”
165lindaa, 21 Apr 2017 | Read review
“Buildings one to five have best view and added amenities. I would take second floor over swim-up for the view.”
ConstantVacationers, 20 Apr 2017 | Read review
“Spend the extra on the upgrade to swim up with concierge service, you will feel pampered”
R_Feser, 17 Apr 2017 | Read review
“See the room before agreeing to stay in it. ”
gaetanod845, 17 Apr 2017 | Read review
5 of 5