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El Dorado Royale, a Spa Resort by Karisma

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El Dorado Royale, a Spa Resort by Karisma
El Dorado Royale, a Spa Resort by Karisma
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8,592 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, a Spa Resort by Karisma
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Showing 8,341: English reviews
Moore, Oklahoma
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 October 2012

I would like to take the time to review to help others make up their mind. When we booked, we booked an oceanfront jr suite. Upon arrival, we were told that all of the oceanfront rooms were being worked on. They down graded Us to a different room, NO ONE ASKED US, THEY JUST DID IT. They gave us a... More 

Helpful?
7 Thank Meagan L
Manchester, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 29 October 2012

Arrived at reception after an 11 hour flight had booked a ocean front room offered room 1701 which was immediatly withdrawn and offered 911 instead told it was an upgrade. went to room and found it overlooked gardens with tall trees room was dark, there was also a bottle of champagne with a letter addressed to somebody else. The entrance... More 

Helpful?
7 Thank wh1t304k
New York City, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 October 2012 via mobile

Hi, I just wanted to share my experience with everyone on our stay at this resort. Please keep in mind that these are our opinion only. Day 1 Arrival at the hotel. While we were checking in , there was a guy who was angry about his room. The guy must have been there for some time so we didnt... More 

Helpful?
5 Thank nufroflevart
Memphis, Tennessee
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 October 2012

My family stayed in the El Dorado Royale, A Spa Resort, for 4 nights in September 2012. We purposely chose to pay more to stay in an Ocean Front Jacuzzi Jr. Suite based upon the following description from the hotel’s website: "These suites are just steps away from the beach, have superb views of the Caribbean and allow you to... More 

Helpful?
7 Thank Paul N
St Helens, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 October 2012

The best resort we have stayed at in Mexico we will be going back some day The staff we very good they could not do enough for us from day one to day fourteen The beach was very nice with lots of fish The hotel gardens were grate for birdwatching also the jungle around the resort and the swamp for... More 

Helpful?
5 Thank Derektaylor50lfc
Toronto, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 October 2012

We've stayed in many resorts in the Mayan Riviera and feel that this one is definitely one of the best in food and service. The hotel was under construction, but it did not affect our stay. When we arrived we were upgraded to one of the new rooms and it was beautiful.

Helpful?
2 Thank Shellytrips
Hua Hin, Thailand
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 26 October 2012

I haven't a bad word to say about this place. It does exactly what it says on the tin... Everything about the place was top quality starting at reception on our first day to leaving on our last. I have so much good to say, it would take too long so, if anyone has any questions, just message me. Before... More 

Helpful?
Thank Peter H
kent
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 25 October 2012

We spent 2 weeks at this Hotel in October and we have to say everything was fantastic. The service was superb, nothing was too much trouble,the food is outstanding,gardens are out of this world. We will certainly come back and would not hesitate in recommending this Hotel to our Friends one of the best holidays we have stayed in .

Helpful?
2 Thank garyandnicolaKent
Fayetteville, Arkansas, United States
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 October 2012

My husband and I booked our trip here very last minute. We sent an email to our travel agent about 5 weeks before vacation time and just asked her to get us to a beach. She told us the resort was holding a 72 hour special and after looking at the website and asking a few questions, we told her... More 

Helpful?
13 Thank Jennifer H
Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 October 2012

i have seen many reviews good and bad.but for the life of me i can't see why anyone could say anything except fantastic.the service,people,food just out of this world.thank you for the best time.will be back next year.the spa on the beach was wonderful.dinner at night under stars service first rate.was upgreated to casita swimup at check in without asking.the... More 

Helpful?
6 Thank craig a

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $436 - $1,213 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Riviera Maya
Hotel Style:
#2 Family Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, a Spa Resort by Karisma staff and other travellers.
1,201 questions
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Wilmington, Delaware

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask ahead through an email or even a call to the property. But don't complain once there, its only a room.”
 of 5 bubbles WOWFACTORVACA, 2 Dec 2016 | Read review
“2nd floor ocean views were amazing!”
 of 5 bubbles JollyJulie68, 1 Dec 2016 | Read review
“Snorkelling is best on the south end of the resort by the rocks.”
  • Loved the swim out room
  • Room decoration after our candle light dinner on the beach.
  • Keep your room tidy and tip the cleaning staff.
 of 5 bubbles obob, 27 Nov 2016 | Read review
“We had a garden view and it was lovely!”
 of 5 bubbles mandyschnell01, 26 Nov 2016 | Read review
“Block 54 was good. Right by beach and quiet.”
 of 5 bubbles harrisondd, 21 Nov 2016 | Read review
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