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12/06/2017 13/06/2017
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    Iberostar Grand Hotel Paraiso

    Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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    12/06/2017 13/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
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          Overview
          • Excellent83%
          • Very good11%
          • Average3%
          • Poor1%
          • Terrible1%
          Travellers talk about
          “surf and turf” (523 reviews)
          “ocean front” (489 reviews)
          Free Internet
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Golf Course
          Dry Cleaning
          Tennis Court
          Butler Service
          Shuttle Bus Service
          Private Balcony
          5.0 Star Hotel
          All hotel details
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          Grand Velas Riviera Maya
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          Rooms
          Jun 12Jun 13
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (5,714)
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          1 - 5 of 5,714 reviews

          Reviewed 2 days ago

          This was our second visit to the Grand. Our first was two years ago and we have been waiting to return ever since. It is easily the best all-inclusive resort we have visited. Everything about the resort is described in my initial review and so...More

          1  Thank rycornell
          Response from Quality manager I, Gerente at Iberostar Grand Hotel Paraiso

          Dear guest, Thank you for sharing your nice review here on Trip Advisor, also for choosing our hotel for the second time for your vacations. We are glad that this time the check-in process has been much more agile. We are pleased that you have...More

          Reviewed 2 days ago

          No crowded beaches, no chicken fingers, no squeaky beds or bad service, sorry... However, we did have a beach front, ground floor suite with a butler on call and an amazingly quiet, peaceful week in paradise. Sound good? This hotel spoils you with amazing food,...More

          1  Thank BrentInProsper
          Response from Quality manager I, Gerente at Iberostar Grand Hotel Paraiso

          Dear guest, First of all we would like to thank you for sharing your experience about your stay at IBEROSTAR Grand Paraiso. We are delighted to know that our staff contributed to made you had a wonderful and relaxing time during the week you stayed...More

          Reviewed 3 days ago

          I booked this hotel based on the amazing reviews, It was our first experience at an All Inclusive and we were not disappointed. The service is truly just amazing, everyone is so friendly, we felt treated above and beyond what was expected, no complaints at...More

          2  Thank Ella B
          Response from Quality manager I, Gerente at Iberostar Grand Hotel Paraiso

          Dear guest, We want to thank you for taking the time to share your experience at Trip Advisor, all our guests´ comments and feedback are always important as this may help us to achieve our main goal which is your complete satisfaction. We are sorry...More

          Reviewed 4 days ago

          We went on a week's vacation and had a fabulous time. We have stayed at all of the Iberostars in the Riviera Maya (and one in Jamaica) and every one of them is as wonderful as the next. The Grand was adults only, although in...More

          6  Thank Linda N
          Response from Quality manager I, Gerente at Iberostar Grand Hotel Paraiso

          Dear guest, Thank you for your loyalty to our IBEROSTAR brand. It has been a pleasure to welcome you to another of our destinations. On this occasion IBEROSTAR Grand Hotel Paraiso has had the opportunity to serve you and we are glad that you enjoyed...More

          Reviewed 5 days ago

          We were a family of four - parents plus two young adult children. This was our first time at an all-inclusive so we were somewhat apprehensive. Have traveled in past to Cabo (Hilton), Jamaica (Ritz Carlton), Cost Rica (Four Seasons) to name a few. The...More

          2  Thank funinsun2
          Response from Quality manager I, Gerente at Iberostar Grand Hotel Paraiso

          Dear guest, Dear Guest, We would like to thank you for taking the time to write about your recent experience at Iberostar Grand Paraiso on Tripadvisor. Your evaluation is really important to us as you have had the opportunity to compare our property and services,...More

          Grand Velas Riviera Maya
          2,984 reviews
          #3 of 214 hotels in Playa del Carmen
           
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          8,134 reviews
          #23 of 214 hotels in Playa del Carmen
           
          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          GreenLeadersGold level
          Certificate of Excellence
          Amenities
          • Top amenities
          • Beachfront
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Pool
          • Room Service
          • Free Parking
          • Bar/Lounge
          • Spa
          • Breakfast included
          • Free Internet
          • Hotel Amenities
          • Room Service
          • Free Parking
          • Business Centre with Internet Access
          • Shuttle Bus Service
          • Airport Transportation
          • Breakfast included
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Minibar
          • Things to do
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Pool
          • Hot Tub
          • Bar/Lounge
          • Spa
          • Golf Course
          • Tennis Court
          Details
          • Price range
          • US$403 - US$794 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #1 Green Hotel in Playa Paraiso
          • #1 Romantic Hotel in Playa Paraiso
          • #1 Top resorts Hotel in Playa Paraiso
          • #1 Family Hotel in Playa Paraiso
          • #1 Luxury Hotel in Playa Paraiso
          • #1 On the Beach Hotel in Playa Paraiso
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Accessible rooms
          • Number of rooms
          • 310
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Expedia, Visit Us Inc., TravelUp, Travelocity, Orbitz, Hotels.com, getaroom.com, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen >
          • Playa Paraiso
          • Also Known As
          • Iberostar Playa Paraiso ,
          • Playa Paraiso Iberostar ,
          • Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya
          Add Photo Photos
          Traveller (8030)
          Pool & Beach (1536)
          Room & Suite (1317)
          Dining (990)
          Hotel & Grounds (4444)
          Bathroom (144)
          Family and Play Areas (31)
          Business Centre & Event Rooms (23)
          Nearby
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          Iberostar Paraiso Lindo
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          Iberostar Paraiso Beach
          4,907 reviews
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          Nearby Restaurants
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          Nearby Attractions
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          Questions & AnswersAsk a question
          Samantha M
          Which trips are the best? And which should we avoid? Is it best to book from our reps or is there somewhere better? Thank you so much in advance, appreciate it!
          22 May 2017|
          Answer
          Response from EnDorphine155 |
          can someone tell me about the room service. Menu? I have been to the Grand in Jamaica about 7 times. Every morning at 545 the would bring me up expresso, coffee, and warm milk. Can I get that kind of service here. So... More
          -1
          Votes
          NikkiHP
          Hi, Nichole. What would you like to know about this accommodation? Hello Curious about Spa, pricing and treatments. Also any suggestions about leaving resort to visit Cozumel? Safety? thanks, we're first timers.....
          21 May 2017|
          Answer Show all 2 answers
          Response from TravelingTricia1 | Reviewed this property |
          Hello. The Spa is very good. The prices are similar to metropolitan areas in the US. I feel it is safe to leave the resort, and would be safe to take the ferry to Cozumel. Depending on how long you are there, I don't... More
          0
          Votes
          EnDorphine155
          Is there a way to walk from the Oceanfront Rooms to the main building with out going outside?
          21 May 2017|
          Answer Show all 4 answers
          Response from Vira and Mark G | Reviewed this property |
          There are covered walkways throughout. No indoor access from building to building.
          0
          Votes
          Room Tips
          "First floor rooms seem to have a mildew like smell"
          Read review
          "When dining at the Mexican restaurant ask for a Mayan coffee!"
          Read review
          "Standard room-lovely garden view. Ocean view room-exactly the same, but had an ocean view.Spend little time..."
          Read review
          "If you want to be closed to the ocean, ask for building 74 or 70, rooms are the same except the presidential..."
          Read review
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