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Iberostar Grand Paraiso

About
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants.
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Property amenities
Free Internet
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Business Centre with Internet Access
Wheelchair Access
Hot Tub
Shuttle Bus Service
Bar/Lounge
Spa
Airport Transportation
Public Wifi
Paid Wifi
Breakfast included
Dry Cleaning
Meeting Rooms
Golf Course
Tennis Court
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Heated pool
Indoor pool
Adult pool
Outdoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Hidden Gems
Bay View
HOTEL CLASS
Location
Full view
Getting there
Cozumel Airport27 km
Cancun Airport33 km
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Nearby restaurants
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Nearby attractions
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Reviews & more
6,776Reviews
10,252Photos
1,295Q+A
100Room tips
Traveller rating
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  • 236
  • 70
  • 41
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Jeez, this was my third visiting the Iberostar Grand Paraiso in the Mayan Riviera and it was wonderful. I had a lot of virgin pina coladas, played archery for the first time ever, and made friends with some of the staff. I even got some flowers from housekeeping which shocked me.
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Review collected in partnership with Iberostar
Came back for my 3rd time at the Grand. Every time I go I am reminded why I come back. Sailin from the entertainment team is amazing. Every day she found us and talked to us and let us know what was going on that day. Plus she remembered all are names. The rest of the team was gr
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This was our groups 5th visit to the grand! Some things have improved, some however have declined. The star friends are amazing!!!Salin, Karen, and Arron made every day fun!!! They remembered everyone’s names and made sure we had fun and were aware of all the activities going on!
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Absolutely NO complaints!
On our 8th day and everything is top notch!
Food and service is beyond 5 stars
Entertainment crew is a blast and really down to earth
What little things can go wrong they strive ( I MEAN STRIVE ) to correct
They make everything so easy and pleasant!
Ro
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First vacation in a long time. Best two weeks of my life. Clean everywhere. Good at all times. Sailin was fabulous. Entertainer of the year. Karen best bingo announcer in town. Let me not forget, my Delfino , thank you for your wonderful service. Polite and gracious. Berenice, my
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Mirna is so sweet
Housekeeping staff Mirna is the best
Mirna was our housekeeper and she's amazing
Sunset ocean tub
Previous
Do any of the a la carte restaurants or the buffet offer an outside eating area for evening dining? What are the current top picks for restaurants? Can you recommend room service for dinner, when I get tired of dressing up :)
I find all of this a little hard to believe. The staff at the Grand is incredible! I don't think this is a legit review.
Well we were just there last week, and I would say, EVERYONE bent over backwards twice to help. Butlers knocked on our doors daily asking ----was there anything they could do*** it was almost annoying they were so nice. Waiters and housekeepers were all friendly. Service personal in the buffets, line cooks. To be honest it was like walking into an alternative universe. Now at the pool there are a lot of people and fewer waitresses, it took them a few minutes but, we were asked if there was anything they could do. I don't know why anyone could have a negative time, unless they stepped on someones toes..... Really we will be back or to another IBstr*Grand....
0 votes
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we are going on Dec 30 to Jan 6th - what happens for New Years? and what is the weather like? what to do if the weather is bad?
Never been there for NYE, but I’m sure the hotels will be doing something special. We travelled there in the winter numerous times - the weather has generally been great, but even if it rains, it’s still pretty nice. Typically, we’d head into Playa del Carmen for a little shopping....
1 vote
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My wife and I are staying for seven nights in May. We both want to play golf twice while we are there and plan to bring our own clubs with us. Is it true that we both get two free rounds? Also how can we book tee times before we get there? I tried emailing the golf club but never got a response from them. Thanks
It used to be 2 free rounds for a 7 night stay, however I see it advertised as only 1 round per person on many sites. We always get 2 free rounds no matter what it usually says. I don't believe you can get tee-times till 60 days out. Send an email to the golf club with your request when your within this time frame. They should get back to you within a day or two. We'll be there in May as well, and golfing!
1 vote
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I have been having a hard time trying to contact anyone over at the grand via email. Is there a different email that is used to contact them. I would like to customize my room and mini-bar before I arrive but I have no idea how to do this via their site or even when I email them.
This site won't allow email addresses in responses. If you cannot connect with them prior to your arrival, your butler's are usually very good and fulfilling requests.
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Previous
"I'd suggest trying to be more consistent on when you do each room."
"All Rooms are good."
"The rooms on the beach are amazing, however you can't go wrong in any of the three buildings"
"Any ocean front room will be amazing"
"Ocean Front Superior suite"
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PRICE RANGE
US$413 - US$1,136 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar grand hotel paraisoiberostar playa paraisoplaya paraiso iberostar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
310
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