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Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
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5,360 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Grand Hotel Paraiso
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Showing 4,189: English reviews
London, Canada
Reviewed 6 days ago NEWvia mobile

Stayed here in November with a group of friends to get away for a little R&R and some golf. Have stayed here once before and also at several resorts in the area including Barcelo Palace, Moon Palace, Valentin, Yucatan Platinum, El Dorado Casitas Royale and Palladium to name a few. Hands down, no question in my mind, this is the...

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Helpful?
2Thank LovetheKeys50
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for sharing your experience of your vacation at IBEROSTAR Grand Hotel Paraiso which is very important to us as you are a loyal customer to IBEROSTAR Grand Hotel Paraiso but also because you have been able to compare our hotel with other resorts within the area. We are happy to know that you could enjoy delicious...

Cincinnati
Reviewed 1 week ago NEWvia mobile

Great relaxing place to visit. Room was great. Food excellent. Employee served all of our requests. They new us by name at our building. Beautiful views of the ocean from room and many of the restaurants. Would go back in a heartbeat. Looking for a good price now.

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1Thank gamster68
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Grand Hotel Paraiso to celebrate your anniversary. We are pleased to read that we have achieved our goal of providing you with a memorable stay with us. We are very happy to read you enjoyed your room, our food, that our staff was always willing to serve and were able to remind you...

Reviewed 1 week ago NEW

First time visitors to this hotel. Almost everything exceeded our expectations. We stayed in an oceanfront suite. Accommodations were excellent, service was top notch, food was great, golf course in excellent condition and the weather cooperated ... 80 degrees + and sunny everyday. Great customer service / wonderful staff. Only negatives - we were unable to book restaurants a few...

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Helpful?
2Thank Heather M
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of the management and the staff that makes up IBEROSTAR Grand Hotel Paraiso. We would like to thank you for the time to write a review of your experience with us on your first stay here. We are glad to know that your stay was generally pleasurable, that you enjoyed our golf course, food and service...

Chicago, Illinois
Reviewed 1 week ago

I love the Iberostar properties specially the Grands. Awesome drinks, great gourmet restaurants, 24 hour room service, there's also this beautiful pool that has a retractable CEILING! The pool has beautiful bathrooms with showers and lockers. And it also offers sauna and detoxification rooms in pool bathroom. The buffet for lunch offers a variety of grilled seafood including lobster tails...The...

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Helpful?
Thank TheaTravelJourneys
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We appreciate that you had taken the time to share your experience as a loyal guest with other worldwide travelers. We are delighted with your words that highlight the delight of our food and our variety of drinks as well as the beauty of your oceanfront room. We are happy to read that you have enjoyed the privileges...

Chicago, Illinois
Reviewed 1 week ago via mobile

The room was awesome, the service was amazing, and the pool I swam in every morning was beyond compare. My husband and I are from Chicago so we are pretty picky about food. I thought the dinners were delicious and inventive, but that the buffets for breakfast and lunch were just OK. We used the official spa, and although my...

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2Thank atbedard
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for sharing your experience through your kind words on this social network. We are glad that in spite of you high demands on food, you have been able to enjoy the culinary experience we offer. In relation to the SPA, we would like to share that our therapists are certified by various institutions that endorse their...

Thornhill, Canada
Reviewed 1 week ago via mobile

We really love this place. This was our fifth time here and it had always been a consistently fantastic holiday. The staff is always attentive and you can get anything you want whenever you want i The reservations are snap and very easy to modify when when necessary. We loved the lamb at the Italian restaurant and had an exquisite...

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4Thank Dr David S
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your loyalty to IBEROSTAR Grand Hotel Paraiso. We love to read that our loyal customers continue to have memorable stays and always enjoy our facilities, activities, food, drinks and the attention of our staff always committed to their well-being. We will be happy to welcome you for the sixth time to your home away from...

SandalsGrandeSt.Lucia
Reviewed 1 week ago

This was our 7th time at the Grand. We needed to get away and we enjoy the Grand so much and the friendly staff that we couldn't go anywhere else. Long walks on the beach is safe. They provide great activities and wonderful service on the beach. The food at ALL the restaurants is delicious but we tend to go...

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4Thank JANHECK
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for sharing your experience at our resort with other worldwide travelers. We are very proud to have loyal guests as you and we are very happy to know we were able to make you feel safe and comfortable at our resort. Thank you for highlighting the work of our staff who made your stay more enjoyable....

Zurich, Switzerland
Reviewed 1 week ago via mobile

I travel a lot around the world and can assure you this was one of the best hotel I have ever experienced in my life. I will break down all the aspects but in few words this Grand Hotel is really Grand, is really a 5 stars, is the place to have a great holiday without thinking about anything, they...

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5Thank Oscar_Zur77
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for giving us a little time to write your opinion about your stay at IBEROSTAR Grand Hotel Paraiso. It is a pleasure to read such a detailed review that allows us to know how relaxing your days were with us and that we have been able to meet your expectations in all aspects. We are happy...

Montreal, Quebec
Reviewed 1 week ago

Been to Mexico for 20 years, First five were on the west coast then switched to yucatan peninsula. Tried for first five years a new five star beach resort always testing a newly opened resort. Then Iberostar Grand Paraiso opened up which we also tried and were totally impressed by the total luxury of this one comparable to the best...

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5Thank j4205lemay
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for allowing us to be your destination for your vacations once more. For us it is very gratifying to read the comments of our loyal guests as it allows us to know that we are doing our work well. We are happy to know that once again we have met your expectations and we have managed...

Toronto
Reviewed 1 week ago

This was our 4th visit to this beautiful hotel. A few things have changed with the privilege membership? not sure what the program is called, we were only approached personally once and 2 or 3 times via envelopes in our room. The small sitting area that was outside off the main lobby had been enclosed and is now for the...

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4Thank chalbe
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for allowing us to be part of your vacation for the fourth time. We are very gratified by your kind words about the variety and culinary delights you were able to participate in during your stay and we were very pleased reading that you also were part of our Chef on Tour dinner. We are glad...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $549 - $1,292 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya
Hotel Style:
#1 Family Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Grand Hotel Paraiso staff and other travellers.
817 questions
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Questions? Get answers from Iberostar Grand Hotel Paraiso staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the Spa side are more secluded. We like to sit out on the veranda in the morning before going to breakfast.”
 of 5 bubbles bdnelson777, 6 Dec 2016 | Read review
“Rooms on the upper floor facing the ocean are the best! Also, call for a golf cart to take you places if you don't feel like walking!”
 of 5 bubbles Cosmomo123, 4 Dec 2016 | Read review
“Ocean front suites come at a premium price..but well worth it.”
 of 5 bubbles heathermU2845VX, 3 Dec 2016 | Read review
“ocean front, for sure”
 of 5 bubbles JANHECK, 29 Nov 2016 | Read review
“Beach front top floor”
 of 5 bubbles j4205lemay, 28 Nov 2016 | Read review
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