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Iberostar Grand Hotel Paraiso

Travellers' Choice award winner
GreenLeadersGold level
14/06/2017 15/06/2017
1 room 2 adults 0 children
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Iberostar Grand Hotel Paraiso
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5,723 Reviews from our TripAdvisor Community

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Showing 4,460: English reviews
Suffolk
Reviewed 28 April 2014

this is a fantasic resort. So much to do, staff were fantastic especially the bar staff! everytime our drinks were empty the barman would replace them with fresh ones without us even asking, suprising us with different cocktails he had created. Food was very high standard and the beach was beautiful! would recommend to all

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2Thank aj_2010
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all we would like to thank you for taking the time to write about your stay at the IBEROSTAR Grand Paraiso. We feel much honored to read your compliments on our fantastic and especially, the bar staff. We are proud of providing the top quality services that our beloved guests deserve. It would be our pleasure...

Salisbury, England, United Kingdom
Reviewed 28 April 2014 via mobile

This hotel was excellent, for all inclusive all drinks are free. Cocktails are just slush really so try some nice wine or champagne! You have free 24 hour room service. Our room was right next to the beach! Lush! Good food but I wouldn't say excellent. There are golf buggies to take you where you want to go in the...

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4Thank Anna C
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, First of all thank you for choosing us for such a special occasion and for taking the time to share your feedback. We appreciate all of our guests’ comments and suggestions regarding our services and facilities, because they help us to increase our ambition to achieve top quality service levels. We would also like to express our most...

Charlotte, North Carolina
Reviewed 27 April 2014

My husband & I just returned from a week at the Iberostar Grand Paraiso. We booked one of the ocean front junior suites and loved it! The balcony has a swinging wicker chair along with a cushioned couch. The room is spacious and linens were soft and new. We had great meals including grilled lobster and tuna for lunch each...

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4Thank Robinson5366
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for taking out your precious time to share your review on Trip Advisor. We are delighted to hear that you have enjoyed your recent stay with us. Guest satisfaction is our main goal at IBEROSTAR Grand Paraiso, and it is rewarding to learn that it has been achieved on this occasion. We would like to thank...

Elk Run Heights
Reviewed 27 April 2014

The Iberostar resort is HUGE! All 5 resorts (Del Mar, Beach, Lindo, Maya, Grand) are on the same property and connected by tropical paths and walkways...with each resort having a little better upgrades than the one before. If you stay at the Del or Beach, you have access to all the bars and restaurants of both of the those resorts....

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9Thank Kramerica1
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for taking the time to share your recent experience at IBEROSTAR Grand Paraiso. We are delighted to know you that you had a great time with us and that you enjoyed our pools, grounds, shops, room, bars; and that you could try one of the biggest privileges as Grand guest which is to have the opportunity...

Peak District - Staffordshire, United Kingdom
Reviewed 25 April 2014

Just recently returned from this hotel after staying 14 nights 22/03/14 - 05/04/14 in one of their ocean view front junior suites 7049. We have over the past 35 years been fortunate enough to stay in some very good 5 star hotels throughout Europe, the Mediterranean and the Caribbean. We are RIU Hotel and Grecotel club class members and their...

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39Thank Frederick F
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, First of all thank you for choosing IBEROSTAR Grand Paraiso. Our main commitment is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products. We listen to all our guests' feedback and work on exceeding expectations every day. So we are sorry for not being able...

New Jersey
Reviewed 23 April 2014

We had our third visit to the Iberostar Grand in mid-April and the resort continues to deliver. As other reviews mention the staff makes this resort so special. I didn’t think the service could improve over our last visit but they continue to raise the bar. It’s amazing how much of the staff remembers you from year to year. The...

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6Thank j80rice
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for your loyalty and lovely feedback about your recent stay at IBEROSTAR Grand Paraiso. We are delighted to hear that you have enjoyed your stay with us. Our Managers and staff work hard to accomplish our guests’ expectations. We sincerely appreciate your recognition. We regret to read about your initial deception at our surf and turf...

Leeds
Reviewed 22 April 2014

I have to start by saying I rarely write reviews. I have to be either very unhappy with something or very impressed with something. On this occasion I have been bowled over with this hotel. My family and I have been fortunate enough to have stayed in some wonderful hotels worldwide. The position of this hotel, with its white sandy...

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4Thank nugs7068
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you very much for your delightful review, your comment makes us feel truly proud of our service. It is pleasing to read that you enjoyed your stay, and that you tried some of our facilities and services. We appreciate your special mention on the beautiful beach, our ocean front room, our restaurants, amenities, and on the gentle...

West New York, New Jersey
Reviewed 22 April 2014

I wanted to surprise my fiancee to celebrate our engagement and take her to an all-inclusive resort where we could relax and not worry about having to plan or do anything during the six days we would be there. The grand delivers that and more. The service is literally falling all over you from the moment you get there until...

Review collected in partnership with Iberostar
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8Thank NJWayfarer
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of the entire team we would like to thank you for the confidence you gave to us to celebrate such an especial moment like your engagement; congratulations once again! We are very proud to read that we surpassed your expectations; the professionalism and genuine helpfulness of our staff is certainly one of the main assets of...

Reviewed 21 April 2014

We just returned from a fabulous week at Iberostar Grand Hotel Paraiso! Everything was top notch, and the staff is so friendly and accommodating. We enjoyed each buffet, especially the international buffet, even more than the ala carte restaurants. Since this is an adult only facility it was nice for us as a middle aged couple. The only disappointment was...

Review collected in partnership with Iberostar
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4Thank Kmay2
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, We are so happy to know you had a great time with us at IBEROSTAR Grand Paraiso; it is always pleasing to hear that we have achieved our main goal which is to fulfill your satisfaction. We are proud of creating memories that last a lifetime and we are very glad that you found our hotel to be...

Salisbury, England, United Kingdom
Reviewed 20 April 2014

We very much enjoyed our stay at the Iberostar Grand Hotel Paraiso. There were a lot of couples who, like us, were on their honeymoon. Being a guest of the hotel gives you access to the other Iberostar hotels on the complex, which is quite nice if you fancy trying out some of the other pools / restaurants / beach...

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8Thank Delieee
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all, we would like to thank you for sharing your kind review with other travelers. On behalf of our Management and staff we would like to thank you for giving us the honor of hosting your honeymoon. We appreciate your kind words as it pertained to our rooms, food in our a la carte restaurants, beverages,...

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14/06/2017 15/06/2017
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Amenities

Highlights
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $560 - $1,076 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya
Hotel Style:
#1 Luxury Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The oceanfront rooms are worth it.”
gtherm, 23 May 2017 | Read review
“First floor rooms seem to have a mildew like smell”
rycornell, 22 May 2017 | Read review
“When dining at the Mexican restaurant ask for a Mayan coffee!”
BrentInProsper, 22 May 2017 | Read review
“Standard room-lovely garden view. Ocean view room-exactly the same, but had an ocean view.Spend little time in room-really did not matter.”
428lindan, 20 May 2017 | Read review
“If you want to be closed to the ocean, ask for building 74 or 70, rooms are the same except the presidential suite”
maya2006, 16 May 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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