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Senses Riviera Maya by Artisan

Carretera Chetumal-Cancun 307, Playa Paraiso, Playa del Carmen 77710 Mexico
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Traveller (1655)
Room & Suite (281)
Dining (174)
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About

#6 of 6 all-inclusives in Playa Paraiso
Location
Cleanliness
Service
Value
Travellers' Choice
Artisan is a hidden gem in the Riviera Maya. A Sanctuary of Privacy and a Paradise to your Senses. Escape the ordinary to a extraordinary luxury boutique hotel. Where the gentle breeze and stunning views will take your breath away. Our luxurious accommodations will satisfy even the most demanding guests. Come savor a skilfully prepared meal at one of our outstanding restaurant while taking in the majestic Caribbean view. Relax poolside while enjoying one of our unforgettable cocktails. Our adults only hotel excels in service and privacy. Experience a peaceful sunset without the noise and distractions of giant resorts. Our hotel consist of 38 ocean front suites, 2 restaurants and bars, large infinity pool just steps from the ocean and a rooftop terrace with Jacuzzis for those who are looking for a private area to relax.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Yoga classes
Free breakfast
Beach
Billiards
Airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Bar / lounge
Restaurant
Complimentary Instant Coffee
Complimentary welcome drink
Snack bar
Poolside bar
Rooftop bar
Water park offsite
Car hire
Taxi service
Couples massage
Massage
Adults only
Rooftop terrace
Baggage storage
Concierge
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
24-hour front desk
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Extra long beds
Whirlpool bathtub
Room service
Safe
Kitchenette
Microwave
Minibar
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Quiet
Great View
Languages Spoken
English, Spanish

Location

Carretera Chetumal-Cancun 307, Playa Paraiso, Playa del Carmen 77710 Mexico
Name/address in local language
Senses Riviera Maya by Artisan
970Reviews231Q+A100Room tips
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Shaky wrote a review Apr 10
Cancun, Mexico4 contributions
+1
We had a very nice time we stay 4 nights and the staff here is amazing special thanks to Gianfranco and Cristian in the lobby,the restaurant Blend the food is so good and the outstanding service of Cesar and Rafael aswell Gerardo in the bar on the beach.This what it make it more especial very personal service,we did have fun I. The beautiful infinity pool and the nude section.The hotel is nice but it does need a lot of maintenance,room was pretty and very big and comfortable.Beach was not very nice u have to walk a little bit away from the hotel to be able to get in the beach because they were so many rocks.
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: Private small boutique hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jeff R wrote a review Apr 1
Brainerd, Minnesota2 contributions2 helpful votes
The Good Outstanding service! Hernan in the restaurant was amazing! So were Ricardo, Cesar, and Angel. Down by the pool and snack bar Hector, Armando, and Gerardo kept the drinks flowing and the atmosphere fun, yet relaxing. The food was very good. With all meals made to order we had time to enjoy the beautiful and relaxing view of the Caribbean while sipping on a tropical beverage. The rooms are huge and have amazing views of the ocean. Now for the negatives. This place needs a ton of TLC. From mold in the shower and on the box spring, to missing tiles in the ocean side pool, we were surprised by the poor condition of much of the property. The beautiful views and amazing people allowed us to overlook most of the problems but we often talked about what this place could be. Fix it up and it would be an incredible spot for a relaxing Caribbean vacation!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ryan R wrote a review Mar 2024
Eugene, Oregon2 contributions1 helpful vote
My wife and I booked this trip semi last minute to get a spring break escape from work and kids. We read reviews and were excited to come and see for ourselves. We booked the all inclusive package and stayed on the bottom floor pool view. The room was nice large size, clean, and comfortable. Great for couples. The resort itself is beautiful, right on the water overlooking the ocean from the pool. All inclusive was truly all inclusive, from breakfast in the morning to dinner we never had an empty cup or belly. One note, like any service the better you tip and treat the staff the better they treat you. At the pool, go by 9:30 and grab a cabana and talk to Rafael Velasco. The man is amazing. He made us special cocktails and food for 8 hours a day. He would bring them to us in the pool, in the cabana, after a nap, everywhere. By our second day we didn't even have to ask, he just kept us tipsy and happy. For dinners, Angel Jimenez (El niño), brought us appetizers after appetizers, drinks and more drinks, and after the beautiful main course, one of every dessert. Make sure to ask for tequila shots and drinks to go with dessert and he will hook you up with the works. If you are looking for a relaxing, calm, tipsy vacation, this is the place. We tipped in pesos, and all in all was about 500 pesos a day to get the presidential treatment.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: Tip in pesos or USD. $500 pesos a day and talking to the staff kindly in English or Spanish will...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Yailyn G wrote a review Mar 2024
1 contribution
Super nice place ,the People work super nice ,the services in the pool Rafael velasco 100% recomienden for drink and food fast relax pool clean all área, asistente in the lovi super frendly recomendable for relax vacaciones time 100% thanks
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Samu P wrote a review Mar 2024
1 contribution
+1
The room was untidy, the furniture was dirty and the shower smelled of mold. the air conditioning could not be adjusted so we were freezing. You couldn't even get cleaning unless you ordered it via whatsapp message, not to mention other things. We didn't find a single drinking glass in the room, only a completely empty kitchen. The secret beach was so secret that we didn't find it, only a dangerous rock, there was sand next door that we should have gone to secretly. Food, everything had to be ordered separately. At dinner, three fish options, vegan and spaghetti bolognese, my wife is allergic to fish. Would you go eat spaghetti in Mexico for a week? We changed bedding after two nights. The room had constant drafts and sounds like at the end of a runway! NEVER TO THIS HOTEL!
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: Please avoid this
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Perkha K wrote a review Mar 2024
1 contribution
+1
This place is a FILTHY motel filled with RODENTS and TRASH. food is INEDIBLE and infested with BUGS. I came here for my Bday with my friend. No one showed us around the hotel, so we decided to walk around ourselves while waiting for our room and we stopped by to the snack bar. First plate they sent us had more than 6 FLIES IN OUR FOOD. We sent it back, and this was just the beginning... When they finally let us in to the room, it REEKED OF MOLD. I went straight to the front desk to tell them the BED HAD MOLD. She told me she will come by to our room soon. My friend and I had a long flight and just wanted to rest. We had to wait for her outside of the room because the SMELL OF MOLD was so bad, it MADE OUR THROATS SORE. We fell asleep on the chairs, and when we woke up from our nap, SHE NEVER CAME BACK TO US as she said she would. I go back to the front desk I tell her OUR ROOM STINKS. She took us to a new room. The WHOLE DAY HAS BEEN WASTED because of this. My friend and I decided to go to the waters, but we could not find where to exit the hotel. Not one person (including the receptionist) helped us navigate the area. We saw so many RODENTS and TRASH while trying to find out where to we go. it was DISGUSTING. Finally, after 30 minutes, we found a hidden exit to the sand, and now we are told we only have 15 minutes because the gate will close. They have 7PM CURFEW which is ABSURD for an adults-only hotel. Now for dinner. FOOD WAS INEDIBLE. We ordered beef and look at the pictures. THAT IS NOT BEEF!!! It tasted nothing like beef. Everything was DISGUSTING and INEDIBLE. They threw a half of a RAW ONION on the plate. We were STARVING after not eating anything after the PLATE SERVED WITH BUGS. We sent it back and we left the kitchen STARVING. We head back into the room. While getting for bed, right beside my friend's foot was a huge SCORPION!! (I will add pictures of everything soon.) We felt so uncomfortable, so hungry, so tired and we have had enough. I messaged them to speak to the manager right away. It was night and they said he will come @9am tomorrow. My friend and I packed our things and did not sleep all night. WE COULD NOT WAIT TO LEAVE THIS NASTY PLACE. The next morning, we noticed the TOWELS AND ROBS WERE DIRTY AND HAD HAIRS ON IT. The vent HAD A SHARP STICK COMING OUT OF IT AND THE VENT SMELT. We brought all our things to the front and demanded a refund. They issued a letter stating that we will get our money back AND NEVER DID!!! I AM GOING TO GET LEGAL INVOLVED BECAUSE THEY STOLE OUR MONEY. WE LEFT THAT MORNING!!! LOOK IN THE PICS ATTATCHED THEY ISSUED A LETTER AND DID NOT GIVE BACK MY MONEY!!!
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Maribel G wrote a review Mar 2024
1 contribution
+1
Beautiful and breathtaking views close to beach and swimming in pool right in front of ocean was nice! Food is very good. They change the menu daily. One evening was Italian. Delicious. Breakfast menu stayed the same but different options to choose and can order as much as you like. Rafael, our morning waiter was very friendly as well as Christian the evening waiter, nice conversations. Room is spacious. Jacuzzi in room only had cool water, not hot but basically we used it to cool off from the day in the sun. Pool bar closes at 5;00 p.m. was a little disappointing since we wanted to sit by pool with drinks. The top floor bar closes at 10:00 p.m there are other jacuzzis up there. We did not try them. Just enjoyed the view from up top. One side is “clothes optional” however, we did not see any one using that option. Overall, very relaxing and can’t say enough about the awesome views. There are no stores nearby but with all-inclusive you don’t really need to go out. Loved this stay!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Trip714866 wrote a review Feb 2024
1 contribution2 helpful votes
AVOID THIS PLACE AT ALL COSTS I booked this hotel for my wife and, I had to cancel due to emergency cancer surgery. I canceled two weeks before my stay and I cannot get the hotel to refund me $2595. I recommended they change the date, and they said they couldn't change because it was canceled. So I asked for my refund. Said they wont refund. As per their policy you are able to cancel up to 5 days to arrival. They will not respond to any emails, calls or messages for 2 weeks now. Complete scam, very stressed as I am going though some major life event and they made it worse. I told them that, and they didn't care
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Date of stay: January 2024
Service
Trip type: Travelled as a couple
Room Tip: customer service is the worst Dont expect ANYONE to respond to emails or calls. will take...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Mauricio M wrote a review Feb 2024
3 contributions3 helpful votes
+1
I have traveled all over the world and offer an honest review. This hotel could be a magnificent place to stay if the owners would properly maintain the facilities. The pictures listed on the Expedia site are TOTALLY FAR FROM REALITY. There were cockroaches all the time, behind the bathroom mirror, from holes on the bathroom tile etc. I notified front desk and they said they would take care of it and there was no change. The furniture inside the room was awful, the couches had stains and were worn out. All rooms are ocean view but they still charge more for ocean view. It is a small hotel which makes it nice without crowds. The food was great, and the service was very good from the staff. Jean Franco and Christian (front desk) were very attentive and fun to work with. They were the only reason I did not make a big deal out of all the discrepancies from the pictures and the facility. The rooms offer an in suite patio plunge pool, what they fail to state is that these plunge pools are only cold water pools, and to use it you need to request it from the front desk and they need to come out and fill it. The tub inside the room was extremely dirty that we decided not to use it. The air conditioner was set to 70 the four days we were there and the room temp never reached that, it was always at 76-78 degrees F. Pool bar closes at 5pm and after that you need to go up and order drinks at the restaurant which closes at 10 pm. This was not convenient as we like to stay in the pool until 8 or so since it is all inclusive. Would never stay here again
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Jane D wrote a review Feb 2024
1 contribution
Second time my husband and I have been to senses. The rooms are gorgeous, huge, and with an incredible view-you cannot be any closer to the ocean. The pool with cabanas is also fabulous. The service is excellent, and staff are extremely attentive and thoughtful-Hernan, Rafael, and Cesar were top notch and made us feel special. Food is all made to order, and they were able to accommodate my shellfish allergy (tough when you’re right on the ocean!) We had a very relaxing few days, and we hope to be back again soon!
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$247 - C$414 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Artisan Playa Paraiso - Adults Only
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
38
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Senses Riviera Maya by Artisan - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Senses Riviera Maya by Artisan
What are some of the property amenities at Senses Riviera Maya by Artisan?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Senses Riviera Maya by Artisan?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Senses Riviera Maya by Artisan?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Senses Riviera Maya by Artisan?
Yes, free parking is available to guests.
What are some restaurants close to Senses Riviera Maya by Artisan?
Conveniently located restaurants include Tramonto, Havana Moon, and Gong At Vidanta Riviera Maya.
Are there opportunities to exercise at Senses Riviera Maya by Artisan?
Yes, guests have access to a pool and yoga classes during their stay.
Does Senses Riviera Maya by Artisan have airport transportation?
Yes, Senses Riviera Maya by Artisan offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Senses Riviera Maya by Artisan located near the city centre?
Yes, it is 0.07 km away from the centre of Playa Paraiso.
Which languages are spoken by the staff at Senses Riviera Maya by Artisan?
The staff speaks multiple languages, including English and Spanish.
Does Senses Riviera Maya by Artisan have any great views?
Yes, guests often enjoy the harbour view available here.
Is Senses Riviera Maya by Artisan accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.