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Kasai Village Dive Resort

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Tuble, Moalboal 6032 Philippines
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#3 of 21 hotels in Moalboal
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Travellers' Choice
The resort is perfectly suited for diving and other water sporting activities. On exciting excursions with jungle trips, cave exploring, motorcycle riding in the mountains, hill walking to the waterfalls and hot springs and much more, you will get to know the diversity of the amazing Island of Cebu. Alternatively, Kasai Village Resort is equally suited for romantics and those who just want to relax. We believe that YOU deserve to have a great and relaxing vacation with your family or friends. The friendly and luxurious atmosphere of the resort gives you the chance to get away from the everyday stress and get into island time. We will make our best to give you the holiday you deserve and dream of.
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138Reviews5Q+A30Room tips
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Popular mentions
Rosa-Urlauberin wrote a review Jun. 2020
Freilassing, Germany8 contributions2 helpful votes
+1
My boyfriend and I spent one week in Kasai village. It’s already been 7 months since we are back home but the hotel is worth receiving the review even after that amount of time. After a loving welcome on our first evening we decided to sign up for an open water diving course, which turned out to be the best decision. Since it was the beginning of the season the hotel was still quite empty and the two of us enjoyed a private course. Our diving instructor Tata was very experienced and highly skilled which made us feel safe at all times during the course. He made the theoretical lessons really interesting which made us eager to learn everything for our final test - which we in the end passed with good results ;) On our last day we wanted to show off our diving skills and booked a trip to see the whale sharks. After asking, Tata even agreed to be our private guide for the day! Thanks for that! We want to highlight especially the lovely restaurant-team. The staff was incredibly friendly and always asked us about our day without being annoying at any time. Our special thanks goes to Maccoy and Ranessa (I apologise for the bad spelling 😋) which almost made us feel part of the family. The resort itself is I credibly beautiful, right by the sea and a big outdoor pool area. Apart from that we enjoyed delicious local meals in the hotel restaurant. We highly recommend Kasai village for divers, wanting-to-be-divers but also for travellers that just want to enjoy the beauty of Cebu Island. Thanks to the whole team for a great experience that we will keep in mind for a long time!
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Date of stay: June 2020
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nickabroad wrote a review Apr. 2020
Cebu City, Philippines43 contributions8 helpful votes
. I am not a big fan of Moalboal but i am a fan of this resort and the diving in Moalboal . The Staff in the resort are amazing they all learn the name of their guests they are friendly , courteous and efficient . The cooks are good which is pretty rare in regions of the Philippines and the rooms are clean and well maintained . The location of the resort is perfect as it is nice and isolated , the grounds of the Resort are impeccable and the pool is huge . This is my best dive operation in country and after nearly thirty years of diving an operation that stands out as one of the best i have ever dived with , They are disciplined , organised and very professional . Being also a tech center they are also dealing with a lot of Advanced divers and like myself we just hate sloppy operations , This is not the case at Kasai .The boats are not overcrowded and guides are paired with divers depending on their experience so if you are advanced you are not going to be paired with a novice diver , Allen normally guides me and is a great spotter of subjects for me to photograph and he is a great bloke . Kasai Diving is having said all this a little bit more expensive than some of the other dive operations in Moalboal but hey if you want to pay peanuts you are gonna get monkeys as i did once when i dived with a different operator in the area ( never again ) I take my hat off to The General manger Michael and his team you guys are doing an epic job and i will see you after the Lockdown
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Date of stay: March 2020
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Diverdee50 wrote a review Apr. 2020
Kingston-upon-Hull, United Kingdom8 contributions1 helpful vote
Fabulous place, food is good but not really for people wanting to go sight seeing. Boat crew & dive guides are excellent & basically do everything for you. A bonus if you’re getting on a bit with a bad back like me !!! Allowed me to be able to do 3 dives a day. Accommodation is great lovely & clean. We didn’t have a sea view but wasn’t important for us as we were under the water most of the day. Only a small bar on the complex but barman was great. It’s a long journey by car to the resort & a bit scary at times but well worth it. Would highly recommend this lovely place.
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Date of stay: March 2020
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Katy H wrote a review Feb. 2020
3 contributions1 helpful vote
We confirmed our airport pick up service via email a week before our trip. To our surprise, no one was there to pick us up at the airport. Even more surprisingly, when I called the hotel, staff explained that my travel agency (agoda) did not book me in for transfer service. I then provided her with the date on which confirmation was done via email, and they finally located the record and told me to wait for a while for the driver to call. The driver never called. During my 2-hour wait for any driver to arrive, I called the hotel 5 times and they declined my call. Driver finally arrived after 2 hours. We were not happy but at least accepted that the hotel offered a discount for the pick up service. Throughout our stay, staff was not helpful at all. We needed to split our 1000 pesos notes in order to pay the tricycle driver, but staff would never help and claimed they had no cash. I wonder how they had so much cash to give us as change when we settled our room bill.
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Date of stay: February 2020Trip type: Travelled as a couple
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Response from tobiasvahlund, Manager at Kasai Village Dive Resort
Responded Feb. 24, 2020
Dear Valued Guest, We are very sorry to hear that our services did not live up to your expectations during your stay. The service provided by our staff is something we feel we've always been good at and also been taking a great pride in. Therefore this is something we take very serious and have now issued a full investigation to make sure we can improve and also prevent it from happening again. There are 2 points I would like to address to clarify so that you may have a better understanding for why some things may have been as it was. Firstly, I would like to repeat what our reception staff so kindly tried to explain regarding the cash change. In the Philippines in general and especially in rural areas such as Moalboal there is limited access to cash change. Therefore we reserve all cash change for settling room bills upon check-out when it is extra limited. Unfortunately this was one of those rare occasions when you needed change for your Tricycle ride. The reception simply didn't have any. We are at the moment reviewing different options to avoid having the same problem again but for the time being we encourage all travellers to bring small bills for change prior to arrival since this is not just a problem for us at Kasai Village but also in the whole area. Getting cash in the bigger cities is much easier. Finally regarding your transfer we are truly sorry for the 1 hour delayed pick up. It was a human error and we take full responsibility for it. That's why we compensated you by deducting 50% of the transfer price and also offering you complimentary Spa treatments upon arrival. We were very pleased to hear that you enjoyed the Spa treatments and also that you were happy for the compensation of the transfer as you so kindly expressed to our staff when they asked you about how your stay was. It is now clear for us that you felt this was not enough and also that we in general did not live up to your expectations. Since we always try to deliver the highest standard in delivering our services and to accommodate our guests in the best possible way we feel that we have failed in our delivery. New routines have been put in place to make sure these errors is corrected and also to assure we can keep our promises and commitments. We hope that you will find our services to be improved and meeting all your expectations if you decide to come back. Thank you for choosing Kasai Village Dive Resort! We hope to see you soon again. Kind regards, Tobias & the Kasai Village Team
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Nicole wrote a review Jan. 2020
Sydney, Australia10 contributions1 helpful vote
My friend and I had the most wonderful stay at Kasai! The resort was beautiful with clean rooms and an excellent view of the water. The beach isn't really suited for lounging, but the property is excellent for diving (which is what we were after) and there is also a nice pool. The resort is also close to the town and the hotel staff was always eager to assist in ordering a tuk tuk for us whenever we wanted to go out and explore! The resort was perfect for trying diving for the first time -- I signed up for the course ahead of my travels and the front desk staff was super helpful via email on signing up for the course and answering questions. TaTa was such a wonderful instructor/teacher and the rest of the team made me feel safe and excited about trying something completely new! It was great to have all the equipment and knowledgeable staff all right there to provide the best and most convenient diving experience. I cannot say enough nice things about the staff -- We were treated like family and everyone was so warm and welcoming. I almost teared up saying goodbye! Overall, we had a wonderful time here and a memorable stay. I would recommend to anyone looking for a good dive resort with friendly staff :) Thank you, Kasai Village!
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Date of stay: December 2019
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Room Tip: We enjoyed the ocean view!
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PRICE RANGE
US$98 - US$144 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kasai village dive hotel moalboal, kasai village dive and spa resort
LOCATION
PhilippinesVisayasCebu IslandMoalboal
NUMBER OF ROOMS
13
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