We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The room was freezing, the room phone wasn’t working and the hotel staff was missing in action. When I finally descended several flights of stairs to inform the receptionist about the lack of heat (the elevator never came) I was welcomed with a disdained shrug....More
The hotel is located really close to the airport, thing which makes this airport a very good choice if you have an overnight stop. It offers free airport shuttle every 20 minutes at the most busiest hours of the day and night. The hotel is...More
Thank Flaviu Ș
Response from Filippo Z, Direttore at Idea Hotel Plus Milano Malpensa AirportResponded 16 November 2017
we thank you for your personal comment and we are glad that you enjoyed all our services.
We wish to become your favourite hotel for your next stays in Malpensa.
The manager and the staff.
I was with my work colleague in Milan and my last night should have been in this hotel. On arrival we were advised that one of the rooms was double booked and that we should share. Bot my colleague and I declined this so they...More
This hotel is horrible.. be prepared for a wake up call at 6am from the staff cleaning rooms and people outside talking, a constant noise outside and church bells ringing. I read the reviews regarding the staff not being nice to English and it’s very...More
1 Thank Kelsie G
Response from Filippo Z, Direttore at Idea Hotel Plus Milano Malpensa AirportResponded 1 week ago
I wonder how you can write such a review...
The cleaning staff arrives at 09.00.
Italian customers are a small part, all the others are foreigners. We believe we have no problem with anyone, and you?
This hotel is good for the airport, providing a complimentary shuttle service to and from. Note the shuttle is a large van and there can be quite a large group so best to be there early to avoid having to take the next shuttle. Shuttle...More
Response from Filippo Z, Direttore at Idea Hotel Plus Milano Malpensa AirportResponded 2 weeks ago
thank you for spending your time writing such a good review on our hotel.
We are glad that you appreciated our confortable rooms, our varied breakfast and our staff cares.
We thank you for speaking about some points that need to be emproved,...More
Hi, it is definitely best to ask the hotel about it. I stayed for a night only and I parked the car in the outdoor parking, belonging to the hotel, and they warned me that I could only park there till 8am or so...