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Hotel Val de Neu GL

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Hotel Val de Neu GL
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271 Reviews from our TripAdvisor Community

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Showing 54: English reviews
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London, United Kingdom
Reviewed 2 days ago NEW

WARNING - if you have kids who have a favourite toy to sleep with put it in a VERY safe place in the morning. My daughter has slept with the same toy mouse every night since she was born. My daughter is now 12 years old. We think housekeeping scooped up 'mousie' when cleaning the room. Staff werent overly helpful...

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Helpful?
Thank lizziejmartin
London
Reviewed 5 days ago NEW

Money, money.... charge for everything. Beyond a joke. Closed main restaurant during the week, alternative was poor, cold cooked breakfast. Nice staff. Nice hotel. Spa overpriced. Management questionable.

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Helpful?
Thank London,SW1
Management response:

Dear guest, First of all, we would like to retrieve as much information as possible regarding your case in order to avoid any further inconveniences to you or any future guests. We are deeply sorry that your stay at our hotel did not fulfill your expectations and we are eager to have you again as our customer in order to...

Frankfurt, Germany
Reviewed 1 week ago

We booked the ski week arriving at the Hotel on Sunday the 12 and leaving Thursday the 16th Feb 2017. We specifically mentioned during the booking process that as we were booking ski class for my wife and four year old son on Thursday we would need the late check out. This was important for the organization as we paid...

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Helpful?
Thank Giulio B
Management response:

Dear Giulio B, First of all, we are deeply sorry that your stay at Hotel Val de Neu did not fulfill your expectations. We gladly take your comments regarding the website in order to improve it and make it easier to use to our customers. Regarding the late check out, we had an investigation and we have information that you...

New York City, New York
Reviewed 1 week ago

We were intrigued by a friends recommendation to ski in the Spanish Pyrenees in Baqueira Beret so after a lot of research we decided n the Hotel Val de Neu. It is part of the Hoteles Santos chain which has locations in Barcelona, Madrid, Valencia, etc... location is hard to beat. A 1 minute walk to the gondola and on...

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Helpful?
Thank Robert T
london
Reviewed 3 weeks ago via mobile

We had a very good stay in one of the suites in January this year . Rooms are a little dark but otherwise comfortable and all staff are v friendly and helpful - the hotel is approx 50 meters from main cable car so isn't strictly ski in out but you do get a full locker at the cable car...

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Helpful?
Thank worldtraveller45
Management response:

Dear Worldtraveller45, First of all, we would like to thank you for such appreciating words regarding our staff and your stay in Hotel Santos Val de Neu. Regarding our restaurants, we truly hope you give us a chance and try our cuisine in order to change your mind. We are really looking forward to having you again as a guest....

Reviewed 3 weeks ago via mobile

We been there for 5 nights and was really nice, we will come back for sure with daddy too... My son like a lot hotel, but mini club was only for small children , because for bigger children only one play station working and was always busy... Service is fast and good, breakfast is magnificent... Generally 5 star hotel how...

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Helpful?
Thank beatifullplaces
New York City, New York
Reviewed 4 weeks ago via mobile

My wife and I visited along with two friends for a week in January. Although I below list some shortcomings I believe could be easily rectified, I want to put this in context. The positives far outweighed the negatives and all 4 of us would definitely return, both to Baquiera and the hotel itself. Baquiera Skiing Simply put, we came...

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Helpful?
Thank Brian27B
London, United Kingdom
Reviewed 30 December 2016 via mobile

This was our second time at the Hotel Val de Neu in Baqueira both times during the Christmas holidays. The hotel is truly first class, both in terms of quality of the hotel (rooms, fit out, amenities) and the fantastic service and attention from the staff. The hotel's location in Baqueira is unbeatable, 200m from the main gondola, next to...

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Helpful?
Thank Financier8888
VALDENEU, Director de Relaciones Públicas at Hotel Val de Neu GL, responded to this review

Dear Guest: Thank you very much for your comments, We'll wait for you soon in Val de Neu Hotel. Best regards

Reviewed 22 June 2016 via mobile

This is a first class hotel. Great facilities pool and spa are lovely. Service was very good. Locker provided adjacent to gondola to keep ski gear so very convenient My wife has allergies so we could only eat in the main restaurant. We had half board and were able to eat anything off the menu. Excellent food but my wife...

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Helpful?
Thank Gareth J
Reviewed 27 April 2016

We stayed here for 4 nights in Feb 2016 and despite low visibility and lack of skiing we had an amazing time. The hotel is gorgeous, such great value for money, the food was superb, the staff were very friendly and helpful. We ate at the hotel restaurant and loved our meal, however there are much cheaper places to eat...

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Helpful?
Thank Sheeni01

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
Food & drink at the hotel
La Nonna Restaurant
La Nonna Restaurant
Cuisines: Italian, Mediterranean
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
Official Description (provided by the hotel)
El Hotel Val de Neu es ideal para la práctica del esquí. Está situado a tan solo 50metros del telecabina de la estación de esquí de Baqueira-Beret y para mayor comodidad, nuestros clientes disponen de un servicio de guardaesquís gratuito anexo al acceso del telecabina. Ya en el hotel, los clientes pueden relajarse en el SPA, con los diferentes masajes, tratamientos de belleza, o simplemente con el circuito termal y el jacuzzi exterior. El Hotel Val de Neu cuenta con una amplia y variada oferta gastronómica. El Restaurante la Fondue, de cocina típica de montaña. Restaurante el Bosque, con platos de mercado y cocina internacional y Restaurante el Bistro, con una carta más desenfada durante todo el día. Además el hotel dispone de la zona Chill Out, con una chimenea central y cómodos sofás que invitan a degustar cualquiera de nuestros combinados. Los niños pueden disfrutar en el hotel con una piscina climatizada para ellos, un miniclub supervisado por una animadora y dotado con videojuegos, piscina de bolas, etc. Asimismo tiene un restaurante infantil pensado solo para ellos, con la asistencia de una cuidadora para que los padres puedan estar tranquilos y disfrutar de un merecido descanso. El hotel dispone de varios tipos de habitaciones, desde habitación Neu Classic a las sofisticadas Neu Suite Real. Todas las habitaciones tienen WIFI gratuito, cafetera de cápsulas, carta de almohadas, etc ... more   less 

Additional Information about Hotel Val de Neu GL

Address: C/ Perimetrau S/N, 25598 Baqueira, Spain
Region: Spain > Catalonia > Province of Lleida > Val d'Aran > Baqueira
Price Range: $251 - $1,076 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Val de Neu GL 5*
Number of rooms: 120
Reservation Options:
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Hotel Style:
#2 Spa Hotel in Baqueira
#3 Luxury Hotel in Baqueira
#3 Family Hotel in Baqueira
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Val de Neu GL staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The basic rooms are very nice but small by American standards so upgrade if this is an issue”
 of 5 bubbles roberttA5278VX, 14 Feb 2017 | Read review
“South-West Mountain facing double rooms have a better outlook than junior suites”
 of 5 bubbles jonnyo775, 2 Apr 2016 | Read review
“Family suites are very practical for families with kids”
 of 5 bubbles fantasma_sd, 24 Mar 2016 | Read review
“ask for a quiet room”
 of 5 bubbles DickSands, 1 Feb 2016 | Read review
“we had a room with a terrace which made all the difference because it was like an extention”
 of 5 bubbles MafaldaPortugal, 5 Mar 2014 | Read review
5 of 5